[SOLVED] Why is my new modem giving me so many issues?

[JT3ssbm]

router: netgear nighthawk X6 r8000
former modem: cm700
new (problem) modem: netgear cm1000

So I did a test on DLSR reports that revealed to me that I had issues with my connection due to the infamous puma chip. I didn't notice much of an issue but I wanted to get a new modem anyways, so I decided to splurge for a nice modem. Upon calling my ISP to activate my modem nothing has been the same. I get random issues with ping spikes in games, people in my house complain all the time due to buffering and connectivity issues. I tried factory resetting the router and updating the firmware and also resetting the modem. No dice. Confused on what to do or what settings I should try to tweak.

Things I've tried:
-replacing ethernet and lan cables
-firmware update on router
-turning off all wireless interference
-checking for wireless neighbor bandwidth leeches on connected devices tab
-calling ISP checking for possible maintenance or outages

Any help would be really appreciated as I am very sad having had a super reliable connection up until now.

 

[bill001g]

Maybe go back to your old modem. The so called puma bug has been patched, most ISP updated all the modem. You could check that your modem was patched.

The problem now is the testing tool uses a very special case to detect this. The problems people where seeing with actual data traffic is slightly different. Intels fix did not completely fix the problem but it did fix the most common issue people were seeing.

So what you have is a tool that can detect a problem that has limited to no impact on actual user data. In some ways maybe the tools should not exist since it confuses people and there is lots and lots of old information that has never been updated when you search for puma bug.

On your new modem there should be a screen that shows the signal levels and likely a log that shows any errors. The DSL reports site as well as many other have tables that show what the recommended levels are. Could be you were very near the limits and this modem does not work as well. Then again it could be as simple as a coax cable not on tight.