Why is Toshiba laptop SLEEP mode not working with the Win 10 April 2018 update?

[Michael_265]

After updating Windows 10 to version 1803 (the April 2018 update) last week SLEEP mode no longer works.

What I mean is that instead of putting my Toshiba Satellite L75-A7271 to sleep it actually shuts down to the power off state. (No BIOS update since 2014 -- but Intel had a newer display driver from 2017.)

Anyone else seeing this with their Toshiba laptop?

FYI, there is also a post by me at the Microsoft Community Forum.
https://answers.microsoft.com/en-us/windows/forum/windows_10-power/after-april-2018-update-sleep-mode-powers-off-my/d72ee094-5314-41cf-ad10-1a0a86ea2488?auth=1

Michael T.
Senior Software Engineer (retired)

 

[flobernd]

Did you try to update / re-install the correct Intel Management Engine Interface driver version for your CPU? I had similar issues on my desktop system (PC was shutting down, but the hardware did not power off).

 

[Michael_265]

TY flobernd.

In a week of reading about and/or testing perhaps as many as 100 options -- this is one I had not considered.

I did find the Intel Management Engine Interface under "System devices" in the Device Manager.

I then managed to update a 2013 version to version 11.0.0.1166 in 2015.
Unfortunately, when I tried to put my Toshiba laptop in sleep mode it still powers down -- which of course is related to -- but not exactly the same -- as the issue you were having.

Back to the drawing board for now.