Question Why my Paul's Black Friday Build keep crashing while playing (only good) games

Mar 11, 2020
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So I made 2-3 months ago the exact build Paul brillantly suggested on Youtube during Black Friday.
MSI B450 TOMAHAWK MAX ATX AM4 Motherboard
AMD Ryzen 5 3600X 3.8 GHz 6-Core Processor
MSI Gaming X Radeon RX 5700 XT 8GB GPU
Cooler Master MWE Gold Modular 80+ Gold 650W PSU
G.Skill Ripjaws V 16 GB (2x8 GB) DDR4-3600 Memory
The only difference so far is that Im using this box: Mars Gaming MCG RGB (I'm also using a nvme m.2 ssd and an extra ssd.)

So, I've been playing chill games not stressing too much the PC for few months (Archeage, old MMO so not really requiering high graphs), strat games such Motorsport Manager or Card games such Hearthstone.. Never had a single problem.

So I wanted to change a lil bit and started downloading "new" games such as Apex Legends, Ghost Recon, AC Syndicate.. my computer will just experience a hard reboot, just black screen and reboot. No message error, no warning, no overheating..

I contacted AMD SUpport and they ask me to check W10 updates, drivers updates, bios, drivers chipset, audio drivers not wrong... everything is ok, dxdiag ok, cinebench ok... temperatures well super ok..

So.. I thought maybe my new PSU is **** up so I changed for a very cheap kinda new i had at home Mars 750w and the problem persisted.. Since this is a build that I suppose maaany people just copied as I did.. I find it's weird many people is telling me my GPU need more than 650W, I know that Mars 750W PSU isn't the best but it shouldn't keep failing as it does..
So atm i just sent my graph to get the exact one but as new. But I'm just wondering what do you suggest me to do if, when i get the brand new one RX 5700 XT ... if it keeps failing.. what should i check then? Is it possible the technicians are right and I do need more PSU and the build was wrong? Should I then check Motherboard instead? CPU?

I hope this post isn't too long/boring, I'm just really worried about what is the problem of this PC :(

Thanks in advance!
 
Last edited by a moderator:

Eximo

Titan
Ambassador
Really need to be looking at the system event logs to see what happened right before the crash.

Memory speed is up there. Try taking it down to 3200Mhz and see if it improves. Or try at 3600Mhz with a little more voltage to the memory.

I see no mention of temperatures. You should be monitoring those.

I would think 650W would be enough for this system. Could still be a power problem, try another circuit in your house, make sure your power strip/surge suppressor are in working order. Check for other faulty devices in the house (ie does it always happen when the fridge,r microwave, or HVAC comes on)

Loose wires inside the computer. Check all your SATA cables, if applicable, etc. Check for screws under the motherboard etc. As the computer heats up, might just be causing something to get loose that reconnects when the computer cools down slightly.
 
Mar 11, 2020
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Really need to be looking at the system event logs to see what happened right before the crash.

Memory speed is up there. Try taking it down to 3200Mhz and see if it improves. Or try at 3600Mhz with a little more voltage to the memory.

I see no mention of temperatures. You should be monitoring those.

I would think 650W would be enough for this system. Could still be a power problem, try another circuit in your house, make sure your power strip/surge suppressor are in working order. Check for other faulty devices in the house (ie does it always happen when the fridge,r microwave, or HVAC comes on)

Loose wires inside the computer. Check all your SATA cables, if applicable, etc. Check for screws under the motherboard etc. As the computer heats up, might just be causing something to get loose that reconnects when the computer cools down slightly.
-Event logs just show Kernel 41 so far.

"Try at 3600Mhz with a little more voltage to the memory" Can you please explain me how, I just copied what he did in that video I linked in order to use the bios options to activate A-XMP mode so it would figure as 3600 correctly.

Temperatures are fine, i have checked them with different tools such Ryzen Master and the Radeon Software.. Normaly it resets so fast it's not about overheating (except Apex Legends (it happens after a while), the others will just instantly reboot as I start normaly or after very few minutes..)


I will try to figure out how to change the voltage to the memory or even to take it down to 3200 if that could fix the problem.
Thank you very much!
 

bignastyid

Titan
Moderator
The RX 5700xt can have some fairly high transient load spikes and the MWE gold is mediocre quality(why it was comparatively cheap) so it would not be surprising if it can't handle it.

The Mars 750(atleast the tacens model I looked at) is worse quality than the MWE and is actually rated for less power on the 12v rail, so Im not surprised it can't handle a 5700xt.

The cards transient spikes is why most recommend a high quality 650w PSU as a minimum for the 5700xt.
 
Reactions: King_V

Eximo

Titan
Ambassador
Event 41 is literally what happened, sudden power loss/unexpected shutdown. You want to look at the logs right before that and see what was happening that may have caused it.

Not sure I can be more exact. The memory is supplied a voltage, sometimes stability at very high speeds requires increasing this voltage. Every CPU/Memory combination is unique. If it is at 1.35 try 1.36 volts, or try a reduced profile.

Your more advanced games likely take more system memory to run. If under a heavier load the power delivered to the memory becomes too low, then the system may crash.

Power supply advice above is good. I've not dealt too much with the 5700XT so if it does highly exceed its TBP for brief periods, that might trigger over current protection.
 
Mar 11, 2020
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The RX 5700xt can have some fairly high transient load spikes and the MWE gold is mediocre quality(why it was comparatively cheap) so it would not be surprising if it can't handle it.

The Mars 750(atleast the tacens model I looked at) is worse quality than the MWE and is actually rated for less power on the 12v rail, so Im not surprised it can't handle a 5700xt.

The cards transient spikes is why most recommend a high quality 650w PSU as a minimum for the 5700xt.
I'm surprised then because I figure people have, like me, copied that build and i was expecting a lot of comments if the same issue but i found none so that's why i was pretty sure it was something about my set up not working properly.
I will assume most of the people just went for the cheapest option Paul recommended, which was a 750w psu. I took the, in theory, best option since he said it was a top psu.

Can you please suggest any model working fine for this build? (if possible with a decent power consumption:LOL:). I preffer to pay more for a good okeish power consumption psu than a cheaper one but with a higher power consumption


I will try to order one, test it and if it's not working then I will assume it's not about PSU..

Then I would try to change my ram settings and so (I'm really not used to change settings in BIOS and I don't want a new bug :) )


Thanks again for your explanations and I hope you think it's a good idea to try a newer one before touching BIOS settings.
 
Mar 11, 2020
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Im sorry it's in Spanish, I'm actually from Spain

https://easyupload.io/vusyfi
^the file in .txt (maybe easier to read)

Nivel Fecha y hora Origen Id. del evento Categoría de la tarea
Información 10/03/2020 20:44:00 Microsoft-Windows-FilterManager 6 Ninguno Filtro de sistema de archivos 'wcifs' (10.0, ‎2027‎-‎07‎-‎25T03:04:32.000000000Z) correctamente cargado y registrado con el administrador de filtros.
Información 10/03/2020 20:44:00 Microsoft-Windows-Directory-Services-SAM 16962 Ninguno "Se están restringiendo las llamadas remotas a la base de datos SAM mediante el descriptor de seguridad predeterminado: O:SYG:SYD:(A;;RC;;;BA).
Para obtener más información, consulte http://go.microsoft.com/fwlink/?LinkId=787651."
Información 10/03/2020 20:44:00 Microsoft-Windows-Wininit 14 Ninguno Configuración de Credential Guard: 0x0, 0
Información 10/03/2020 20:43:58 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 11 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 123
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:58 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 10 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 123
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:58 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 9 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 116
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:58 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 8 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 116
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:58 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 7 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 119
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:57 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 6 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 119
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:57 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 5 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 126
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:57 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 4 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 126
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:57 Microsoft-Windows-Ntfs 98 Ninguno Volumen \\?\Volume{5fae55e4-a073-4767-9d07-13f3b60cb5ee} (\Device\HarddiskVolume3) es correcto. No se requiere ninguna acción.
Información 10/03/2020 20:43:57 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 3 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 130
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:57 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 2 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 130
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:57 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 1 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 130
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:57 Microsoft-Windows-Kernel-Processor-Power 55 (47) "El procesador 0 en el grupo 0 expone las siguientes funciones de administración de energía:

Tipo de estado inactivo: Estados de inactividad (C) de ACPI (estados 2)

Tipo de estado de rendimiento: Control de rendimiento de procesador de colaboración de ACPI
Frecuencia nominal (MHz): 3800
Porcentaje de rendimiento máximo: 130
Porcentaje de rendimiento mínimo: 58
Porcentaje de limitación mínimo: 14"
Información 10/03/2020 20:43:57 Microsoft-Windows-Ntfs 98 Ninguno Volumen D: (\Device\HarddiskVolume2) es correcto. No se requiere ninguna acción.
Información 10/03/2020 20:43:57 Microsoft-Windows-Kernel-Power 172 (203) Estado de conectividad en modo de espera: Disconnected. Motivo: NIC compliance
Crítico 10/03/2020 20:43:57 Microsoft-Windows-Kernel-Power 41 (63) Se reinició el sistema sin apagarlo limpiamente primero. Este error puede producirse si el sistema dejó de responder, se bloqueó o se interrumpió el suministro eléctrico de forma inesperada.
Información 10/03/2020 20:43:56 Microsoft-Windows-FilterManager 6 Ninguno Filtro de sistema de archivos 'npsvctrig' (10.0, ‎1977‎-‎09‎-‎12T16:19:34.000000000Z) correctamente cargado y registrado con el administrador de filtros.
Información 10/03/2020 20:43:56 Microsoft-Windows-FilterManager 6 Ninguno Filtro de sistema de archivos 'FileCrypt' (10.0, ‎2011‎-‎10‎-‎30T16:56:49.000000000Z) correctamente cargado y registrado con el administrador de filtros.
Error 10/03/2020 20:43:56 volmgr 161 Ninguno No se pudo crear el archivo de volcado debido a un error durante la creación del volcado.
Información 10/03/2020 20:43:56 Microsoft-Windows-Ntfs 98 Ninguno Volumen C: (\Device\HarddiskVolume6) es correcto. No se requiere ninguna acción.
Información 10/03/2020 20:43:56 Microsoft-Windows-EnhancedStorage-EhStorTcgDrv 100 Driver "The following informational event has occurred (0x0, 0x0, 0x0, 0x0).
DeviceStart"
Información 10/03/2020 20:43:56 Microsoft-Windows-EnhancedStorage-EhStorTcgDrv 12 Driver A TCG Silo has returned the capabilities value of 0x7.
Información 10/03/2020 20:43:56 Microsoft-Windows-EnhancedStorage-EhStorTcgDrv 100 Driver "The following informational event has occurred (0x0, 0x5, 0x0, 0x0).
D0Entry"
Información 10/03/2020 20:43:55 Microsoft-Windows-FilterManager 6 Ninguno Filtro de sistema de archivos 'WdFilter' (10.0, ‎2092‎-‎07‎-‎12T21:44:04.000000000Z) correctamente cargado y registrado con el administrador de filtros.
Información 10/03/2020 20:43:55 Microsoft-Windows-FilterManager 6 Ninguno Filtro de sistema de archivos 'Wof' (10.0, ‎2096‎-‎10‎-‎27T14:24:16.000000000Z) correctamente cargado y registrado con el administrador de filtros.
Información 10/03/2020 20:43:55 Microsoft-Windows-FilterManager 6 Ninguno Filtro de sistema de archivos 'FileInfo' (10.0, ‎1989‎-‎07‎-‎13T02:15:12.000000000Z) correctamente cargado y registrado con el administrador de filtros.
Información 10/03/2020 20:44:00 EventLog 6013 Ninguno El tiempo límite del sistema es de 6 segundos.
Información 10/03/2020 20:44:00 EventLog 6005 Ninguno Se inició el servicio de Registro de eventos.
Información 10/03/2020 20:44:00 EventLog 6009 Ninguno Microsoft (R) Windows (R) 10.00. 18363 Multiprocessor Free.
Error 10/03/2020 20:44:00 EventLog 6008 Ninguno El cierre anterior del sistema a las 18:58:11 del ‎10/‎03/‎2020 resultó inesperado.
Información 10/03/2020 20:43:54 Microsoft-Windows-Kernel-General 20 (6) "Se ha actualizado la configuración del segundo intercalar.
Motivo: Leap second data initialized from registry during boot
Segundos intercalares habilitados: true
Nuevo recuento de segundos intercalares: 0
Antiguo recuento de segundos intercalares: 0"
Información 10/03/2020 20:43:54 Microsoft-Windows-Kernel-Boot 30 (21) El firmware notificó métricas de arranque.
Información 10/03/2020 20:43:54 Microsoft-Windows-Kernel-Boot 32 (58) Bootmgr esperó la entrada del usuario durante 0 ms.
Información 10/03/2020 20:43:54 Microsoft-Windows-Kernel-Boot 18 (57) Existen 0x1 opciones de arranque en este sistema.
Información 10/03/2020 20:43:54 Microsoft-Windows-Kernel-Boot 27 (33) El tipo de arranque fue 0x0.
Información 10/03/2020 20:43:54 Microsoft-Windows-Kernel-Boot 25 (32) La directiva del menú de arranque fue 0x1.
Información 10/03/2020 20:43:54 Microsoft-Windows-Kernel-Boot 20 (31) El último estado correcto de apagado fue false. El último estado correcto de arranque fue true.
Información 10/03/2020 20:43:54 Microsoft-Windows-Kernel-Boot 153 (62) La seguridad basada en virtualización (directivas: 0) es disabled.
Información 10/03/2020 20:43:54 Microsoft-Windows-Kernel-General 12 (1) El sistema operativo se inició a la hora del sistema ‎2020‎-‎03‎-‎10T19:43:54.500000000Z.
Advertencia 10/03/2020 20:40:43 Microsoft-Windows-DistributedCOM 10016 Ninguno "La configuración de permisos específico de la aplicación no concede el permiso Activación Local para la aplicación de servidor COM con CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
y APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
al usuario DESKTOP-KC6JPHJ\Kitsu con SID (S-1-5-21-3262186806-2408252626-3103800109-1001) en la dirección LocalHost (con LRPC) que se ejecuta en el contenedor de aplicaciones con SID No disponible (No disponible). Este permiso de seguridad se puede modificar mediante la herramienta administrativa Servicios de componentes."
Advertencia 10/03/2020 20:40:41 Microsoft-Windows-DNS-Client 1014 (1014) Se agotó el tiempo de espera para la resolución del nombre ip-info.ff.avast.com después de que ninguno de los servidores DNS configurados respondiese.
Información 10/03/2020 20:40:32 Service Control Manager 7040 Ninguno El tipo de inicio del servicio Servicio de transferencia inteligente en segundo plano (BITS) se cambió de inicio por solicitud a inicio automático.
Información 10/03/2020 20:40:32 Microsoft-Windows-Power-Troubleshooter 1 Ninguno "El sistema estaba en un estado de baja energía y se reanudó.

Hora de suspensión: ‎2020‎-‎03‎-‎10T18:29:18.260881800Z
Hora de reactivación: ‎2020‎-‎03‎-‎10T19:40:30.663454400Z

Origen de la reactivación: Desconocido"
Información 10/03/2020 20:40:31 Microsoft-Windows-Winlogon 7001 (1101) Notificación de inicio de sesión de usuario para el Programa para la mejora de la experiencia del usuario
Información 10/03/2020 20:40:30 Microsoft-Windows-Kernel-Boot 27 (33) El tipo de arranque fue 0x1.
Información 10/03/2020 20:40:30 Microsoft-Windows-Kernel-Boot 25 (32) La directiva del menú de arranque fue 0x1.
Información 10/03/2020 20:40:30 Microsoft-Windows-Kernel-Boot 32 (58) Bootmgr esperó la entrada del usuario durante 0 ms.
Información 10/03/2020 20:40:30 Microsoft-Windows-Kernel-Boot 18 (57) Existen 0x1 opciones de arranque en este sistema.
Información 10/03/2020 20:40:30 Microsoft-Windows-Kernel-Boot 30 (21) El firmware notificó métricas de arranque.
Información 10/03/2020 20:40:29 Microsoft-Windows-EnhancedStorage-EhStorTcgDrv 100 Driver "The following informational event has occurred (0x0, 0x4, 0x0, 0x0).
D0Entry"
Información 10/03/2020 20:40:29 Microsoft-Windows-Kernel-General 1 (5) "La hora del sistema se cambió a ‎2020‎-‎03‎-‎10T19:40:29.500000000Z de ‎2020‎-‎03‎-‎10T18:29:19.335443800Z.

Motivo del cambio: System time synchronized with the hardware clock.
Proceso: '' (PID 4)."
 
Mar 11, 2020
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Event 41 is literally what happened, sudden power loss/unexpected shutdown. You want to look at the logs right before that and see what was happening that may have caused it.

Not sure I can be more exact. The memory is supplied a voltage, sometimes stability at very high speeds requires increasing this voltage. Every CPU/Memory combination is unique. If it is at 1.35 try 1.36 volts, or try a reduced profile.

Your more advanced games likely take more system memory to run. If under a heavier load the power delivered to the memory becomes too low, then the system may crash.

Power supply advice above is good. I've not dealt too much with the 5700XT so if it does highly exceed its TBP for brief periods, that might trigger over current protection.
I haven't tried to put 1.36 since bios was already set around 1.37 so I thought that wouldn't probably be the issue.
I did change to 3200 but I got reboot again.

One thing I noticed while doing these changes in Bios is that my RipJaws are CL16-16-16-36 while the original in build were CL16-19-19-39. Is this important? (I'm sorry if this is a really stupid question I have no idea).


So after trying changing ram settings, I guess it should be a issue with PSU so I will try one of these you linked.

Thank you both!

If problem persists do you think it must be GPU-CPU-MB?
I do hope a new PSU will fix this :)

Really appreciate your kind answers guys
 

Eximo

Titan
Ambassador
Memory timings are just performance differences, rarely result in instability. Ryzen 3000 has less issues with memory compatibility then previous versions, so I doubt that is it.

Hopefully it is just the power supply.

Beyond that I would do my usual troubleshooting of complete disassembly to see if anything is off. Bad CPU cooler mounting, bad CPU insertion, crooked motherboard (can cause the GPU to slip out of contact when it heats up). As I mentioned before, all the cables. I've found shorts before in SATA power cables. Could even be a malfunctioning peripheral shorting out 5V via USB. From way back, mouse urine on an unused modem. When the system warmed up, the crusty pins made contact just enough to short to ground.
 
Reactions: ExtinctionFKT
Mar 11, 2020
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Memory timings are just performance differences, rarely result in instability. Ryzen 3000 has less issues with memory compatibility then previous versions, so I doubt that is it.

Hopefully it is just the power supply.

Beyond that I would do my usual troubleshooting of complete disassembly to see if anything is off. Bad CPU cooler mounting, bad CPU insertion, crooked motherboard (can cause the GPU to slip out of contact when it heats up). As I mentioned before, all the cables. I've found shorts before in SATA power cables. Could even be a malfunctioning peripheral shorting out 5V via USB. From way back, mouse urine on an unused modem. When the system warmed up, the crusty pins made contact just enough to short to ground.
Thanks again!
 

bignastyid

Titan
Moderator
My bet is the PSU, but it is possible something else is failing. Ram issues usually cause a BSOD not a shutdown/restart. Power or heat usually cause shutdowns//restarts but thermal events will usually show an error upon reboot. Now a failing device can cause a power issue, but not as common as just the PSU being the problem.
 
Mar 11, 2020
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My bet is the PSU, but it is possible something else is failing. Ram issues usually cause a BSOD not a shutdown/restart. Power or heat usually cause shutdowns//restarts but thermal events will usually show an error upon reboot. Now a failing device can cause a power issue, but not as common as just the PSU being the problem.
I ordered the Seasonic Focus Plus 80+ Gold (650W)
I will let you know in this post if the issue persists or if it's fixed !
:)
 
Mar 11, 2020
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Even with the Coronavirus problems in Spain I managed to get a brand new PSU (Seasonic Focus Plus 80+ Gold (650w) as stated earlier.

The problem isn't gone.. it still happens, although I was able to play Assassins maybe for 2-3 minutes..

I also noticed when i start the computer my screen starts instantly but keyboard and mouse are off for 7-8 seconds, so maybe it's another thing but i don't know
 
Mar 11, 2020
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My bet is the PSU, but it is possible something else is failing. Ram issues usually cause a BSOD not a shutdown/restart. Power or heat usually cause shutdowns//restarts but thermal events will usually show an error upon reboot. Now a failing device can cause a power issue, but not as common as just the PSU being the problem.
Sorry to disturb you again but do you think gpu, cpu or mb could be the reason? or maybe i should have tried a 750w psu?

Thanks in advance
 
Might also be worthwhile to try dropping the memory speed all the way to the default level (typically 2133, I think), and see how it works.

When testing higher speeds, I found that the suggestion someone gave me, using a boot USB with memtest86 to let it go through 4 full memory test runs (this will take quite some time) to confirm memory stability at any given speed is also a good idea. That will at least narrow it down to RAM if the RAM is truly the problem.
 
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Try stress testing the cpu and gpu individually. Furmark can stress the gpu then something like prime95 for the cpu.

I have done a stress for the GPU using Furmark for half an hour with these settings:
1280x720 AntiAliasing: off
Without any reboot or problems.. 70ºC, 270 fps, a bit more average. for around 495000 frames (using 99% GPU).

I also made a CPU stress test using Prime95 for about 20 minutes without any reboot.



Might also be worthwhile to try dropping the memory speed all the way to the default level (typically 2133, I think), and see how it works.

When testing higher speeds, I found that the suggestion someone gave me, using a boot USB with memtest86 to let it go through 4 full memory test runs (this will take quite some time) to confirm memory stability at any given speed is also a good idea. That will at least narrow it down to RAM if the RAM is truly the problem.
I did drop the memory speed to the default level and I was pretty sure, for a brief time, to have fixed all this after this. I tried Assassin's Creed Syndicate (I use this to check fast if it still happen since I was only allowed to play this for about 20 seconds-1 minute before a hard reboot) and I have been playing for around 6-8 minutes. I was sure my problem was solved, celebrating it with my gf lol... Then, since it's the beginning of the game, after a new tutorial message appeared, I clicked "continue" to keep playing, after reading the message,.. and :/ bam.,.. aaagain hard reboot... 41 as always
 
At what memory speed?

Whatever that speed was, that it ran memtest86 with 0 errors through the whole 4 runs means that we can be certain that the memory isn't the issue at that speed.

New Seasonic Focus power supply, RAM passes memtest86, this is baffling...
 
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At what memory speed?

Whatever that speed was, that it ran memtest86 with 0 errors through the whole 4 runs means that we can be certain that the memory isn't the issue at that speed.

New Seasonic Focus power supply, RAM passes memtest86, this is baffling...
I ran it at default values (even if its a 3600) i ran it at 2133.
By the way since I tried default values (set auto at bios settings) I can play around 7 minutes lol, it is much better than 20-30 seconds before, maybe it's just coincidence but still..

If someone has any more ideas.. I'm really out of ideas atm..
 
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I replaced the ram set like 1 month ago since I wanted to know why my pc was crashing and I sent it to some technician (before covid quarantine I could just do this). So he told me the issue was simply 1 set of RAM not working properly (died) so I replaced BOTH.

Point is now I'm thinking if that unit "died" maybe it's also the reason the pc is having these issues? I mean maybe Motherboard? I really have no idea.
So if i try again with a brand new GPU i should be expecting these hard reboots to happen again right, since I got no reboots using Furmark stress test...
 

bignastyid

Titan
Moderator
If the GPU made it through furmarks torture test without signs of trouble I'd be surprised if the gpu is the problem. Possibly the motherboard/chipset as those issues can be hard to single out and the cpu, ram and gpu seem to be checking out as ok.
 
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