Question Why won't SeaTools 5 run?

[phshannon]

SeaTools 5.0.140 installs under Windows 10, but doesn't run. When I try to run the SeaTools.exe, "Please wait while setup is complete" [sic] flashes up briefly.

I've tried rebooting. Any other ideas?

 

[COLGeek]

Did you get from here?

SeaTools | Seagate Deutschland

SeaTools – Schnelldiagnose-Tool zur Überprüfung des Zustands Ihrer Festplatte

www.seagate.com

Can you see the install process running in task manager? Also, have you restarted since initially installing?

 

[phshannon]

Did you get from here?

Yes.

Can you see the install process running in task manager?

No, only the SeaTools process itself. 'End task' doesn't work, but the process disappears after a few minutes. SeaTools isn't visible during this time after the initial error messasge.

Also, have you restarted since initially installing?

Yes.

 

[COLGeek]

Did you have a previous version that worked correctly?

Is Seatools listed as an installed application (Control Panel/Programs and Features)? If so, uninstall and try installing again.

 

[phshannon]

Did you have a previous version that worked correctly?

Yes, version 1.4.0.7.

Is Seatools listed as an installed application (Control Panel/Programs and Features)? If so, uninstall and try installing again.

Done. Same result, except that SeaTools now disappears quickly from the Apps list in Task Manager.

 

[COLGeek]

Did you uninstall the previous version, before installing the current one?

Have you tried installing in Safe Mode and/or installing as administrator?

 

[phshannon]

Did you uninstall the previous version, before installing the current one?

No, I thought it would update the old version. After uninstalling both, I installed version 5 before my 1st post.

Have you tried installing in Safe Mode and/or installing as administrator?

Thanks for the suggestions. These didn't work though.


Could it be registry entries? With no version installed I find e.g.:

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Applets\Regedit\LastKey=Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Seagate\SeaTools

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UFH\SHC\0=C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SeaTools\SeaTools.lnk
C:\Program Files (x86)\Seagate\SeaTools5\SeaTools.exe

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UFH\SHC\2=C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SeaTools\SeaTools.lnk
C:\Program Files (x86)\Seagate\SeaTools5\SeaTools.exe

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UFH\SHC\4=C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SeaTools\SeaTools.lnk
C:\Program Files (x86)\SeaTools5\SeaTools.exe

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\UFH\SHC\6=C:\ProgramData\Microsoft\Windows\Start Menu\Programs\SeaTools\SeaTools.lnk
C:\Program Files (x86)\SeaTools5\SeaTools.exe

Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Compatibility Assistant\Store\C:\Program Files (x86)\SeaTools5\SeaTools.exe

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FTH\State\C:\Program Files (x86)\SeaTools5\SeaTools.exe

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FTH\State\C:\Program Files (x86)\Seagate\SeaTools\SeaTools.exe

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers\C:\Program Files (x86)\Seagate\SeaTools5\SeaTools.exe

 

[COLGeek]

Are those after uninstalling the application?

 

[phshannon]

Are those after uninstalling the application?

Yes. Both versions uninstalled.

 

[COLGeek]

If it was me, I would manually remove those entries from the registry and then install the latest version.

Before you do that, if you try it, maske sure you have a good backup for your system BEFORE trying this approach.

 

[phshannon]

Would you like to elaborate on "a good backup"?

The few times I've tried to return to a Restore Point, Windows just refused. I suppose a drive image would be another option, though I've never tried it.

 

[COLGeek]

At a minimum, your personal files should be stored elsewhere (in the event you need to re-install the OS and applications). You should be doing this each and every day.

 

[phshannon]

You should be doing this each and every day.

I am Reinstalling & reconfiguring Windows & programs though costs me several days.

 

[Eximo]

Make sure any Antivirus programs are disabled during installation, and as suggested above, make sure you are running the installer as an administrator. It is not enough that your account is an administrator, you must explicitly invoke those permissions. Either right-clicking an installer and running as administrator, or running the installer from a command prompt that is running under administrator privileges. (It will say "Command Prompt: Administrator")

Looks like you also have an application compatibility mode flagged. Make sure to run the installed application with administrator privilege as well as that is likely necessary for operation.

 

[lanthanu57ns]

I have the same problem... I have tried everything I can think of. seatools and seachest command line tool both just crash out. I am on a i9-12900k and 2x 530 firecuda nvmes windows 11. I was going to try it in windows 10, I have a partition for testing but it no longer boots idk why. Seatools worked about 3 months ago when I build this machine but has not worked for a while now. I am wondering if a bios update on my ASUS z690 Hero broke some things. I have not noticed any other issues luckily.

 

[Eximo]

I have the same problem... I have tried everything I can think of. seatools and seachest command line tool both just crash out. I am on a i9-12900k and 2x 530 firecuda nvmes windows 11. I was going to try it in windows 10, I have a partition for testing but it no longer boots idk why. Seatools worked about 3 months ago when I build this machine but has not worked for a while now. I am wondering if a bios update on my ASUS z690 Hero broke some things. I have not noticed any other issues luckily.

Hmm, have you tried disabling the E cores? I would not be surprised if that breaks things under Windows 11, particularly a recent update.

 

[1LiquidPC]

Any recent updates on this issue? I have a similar problem with my laptop. Installer shows it has started and a splash screen eventually completes, but program never launches/opens. Multiple install/uninstallations with Seatools 5 and legacy version(s) from Seagate site. It tries to open, then closes almost immediately. Using a FireCuda 530 1TB on a nearly fresh OS install of 11 on a brand new laptop. Only AV software is MS version within Windows 11.

 

[lanthanu57ns]

no luck so far