Wifi adapter pretends it's working but won't list connections **SOLVED**

Evandra

Reputable
May 10, 2015
5
0
4,510
Adapter make: Qualcomm Atheros AR9485 802.11b
Driver: 10.0.0.212 (Sept 2012 version) - Refuses to update further for some reason.
Running Win 8.1 (and I hate it)
Desktop model: HP 19 All-In-One; it could be a glorified laptop.

Hopefully the rest of the info I give will be enough. I apologize if there's something in the "read first" that I missed. I do make a decent effort, or try my best.

____________________________

I've scoured the internet, including posts I've seen from this forum, but I still can't find the solution to my problem. If it's been mentioned in a previous forum post, I don't mean to be redundant.

My initial problem:

My HP 19 all-in-one was beginning to have connection issues after about 3 months of use. I'd looked it up and others had mentioned having HP wifi adapter problems. So I decided to try uninstalling it, in hopes I could reinstall with no trouble. This leads to my actual problem.

The real problem:

After uninstalling the driver, I scanned for hardware changes. It automatically used the default driver. But guess what? While the Atheros driver says it's fine and enabled, I cannot scan or search for local connections. It behaves as if it's disabled. Or, as if I live out in the deep country where no internet is in sight. But I live in a suburb where people name their networks stuff like "Ourfamilysbetterthanyours." But I digress. All I ended up with was the network bars showing as greyed out/empty with an X over it.


Actions I've taken:


[strike]First thing I tried to do was uninstall it again, repeating the intial action. Then I tried downloading a newer, updated driver on my laptop, and installed that. I tried this several times with a couple different drivers. The network icon would change to the kind you get if you plug in a cable, but both that and the network icon still showed a X on them.

After this I tried to system restore. I'd also tried doing a refresh and eventually a reset. Guess what? With the restore it came up with an error. The latter two also said it couldn't complete.

Overall I've tried everything I could from diagnosing the connection to going as far as resetting to factory fresh. I've even tried weird tricks that only seem logical as one who's desperate. If I have to I'll just buy a dongle and use that until I need to upgrade my desktop. I'd sooner just use what I have since it seems like it should be fixable.

I just can't shake the feeling that I've missed something. Is there something I'm missing? [/strike]

I took my dad up on his offer to check out multiple possibilities, though I'd thought he would simply do what I did.

**Solution** A thought occurred to him, and he ended up checking on uninstalling and reinstalling Zone Alarm. THAT did the trick. He told me that ZA has been known to flip out and screw various things up for no reason. I had never touched ZA during the driver uninstallation, so I have no idea what ZA did to cause the issue. But thankfully the answer really was that simple.
 
Thank you for the reply, Emerald. Sadly, you're only offering something I have mentioned I've already done. "Then I tried downloading a newer, updated driver on my laptop, and installed that." I've actually been to that specific website. I even went as far as trying out different drivers. The default driver instantly auto-installs. Clicking "delete this driver software" is like telling a pet rock to bark.

Finding a driver was never a problem for me. My desktop claims it installs something, but it won't recognize any networks being around, period. Even if I try to set up a new internet connection it only sends me to broadband or dialup. The wifi adapter shows up as enabled. But it sounds like not only is the driver corrupt, but Win 8.1 is being an evil jerk. Not only with the driver, but with system restore/refresh/reset.
 
So I've found out that that my driver is perfectly fine. I borrowed a Belkin wifi adapter, which I know has no nissues. The way this problem is behaving is as if some component is making it impossible for wifi capability to function. Something outside the driver is corrupted or removed. Since the Belkin functions elsewhere and self installs, but can't connect either, I know that my current internal adapter is fine. Any ideas I should try out?
 
I'm just going to put this here in case no one sees the updated thread.

**Solution** I ended up taking my dad's offer in letting him have a go at it. A thought occurred to him, and he ended up checking on uninstalling and reinstalling Zone Alarm. THAT did the trick. He told me that ZA has been known to flip out and screw various things up for no reason. I had never touched ZA during the driver uninstallation, so I have no idea what ZA did to cause the issue. But thankfully the answer really was that simple.
 


Not much was actually done beyond uninstalling and Windows immediately reinstalling the driver. Thankfully my dad managed to figure out Zone Alarm was blocking the traffic somehow in spite of that feature not being enabled. I did check it out myself but I never bothered to uninstall ZA, since I never would have thought that was the problem. Both my wifi adapter and the Belkin I'd borrowed worked fine. In fact, he had installed his software to his own Belkin on my computer and noticed my computer still wasn't allowing any network traffic. That's when he thought to check out all my firewalls.