Question WiFi/Bluetooth Adapter not working (Windows 10)

[wangweixun]

Hi all,

I use Bluetooth keyboard and sound bar for my desktop computer. Recently I found disconnecting and ghost typing issues with my keyboard. So I replaced the USB dongle (https://www.amazon.com/gp/product/B009ZIILLI/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1) with a PCI-e adapter (https://www.amazon.com/gp/product/B07P61CK87/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1).

I installed the adapter today and found WiFi works fine (which I don't need...) but I cannot get the Bluetooth adapter working. It has a yellow exclamation mark in Device Manager (see attached screen shot).

What have I tried:

• Installed the driver from asus.com.
• Installed the driver through Windows 10.
• Uninstalled the driver from asus.com and re-install the driver through Windows 10.
• Uninstall the device and re-scan, re-installed the device.

No luck...

If I unplug the USB dongle, the Bluetooth config page shows no Bluetooth.

Please help!

 

[gmagdna]

BT not working on that model and the 55 is fairly common based on various forums. Seems there’s a driver compatibility issue with Windows. One thread had the below link to an older driver (Dec 2019) that worked for several people.

https://downloadcenter.intel.com/download/29264?v=t

The “valid for” list at the bottom doesn’t list the 55 or 58 but reports are that it works for both, in a lot of cases but not all.

 

[wangweixun]

No luck :-(

 

[wangweixun]

I wonder what is causing the sporadic connection issue between the USB BT adapter and my keyboard. It is definitely not a keyboard issue since I use it with my working laptop with no problem.