Question WiFi connection on PC cuts out multiple times per day - tried multiple fixes, none have worked. Help?

[rraev]

Hi, I keep having this reoccurring problem with my connection on my PC. I've tried everything and nothing seems to work. The connection just drops and then I troubleshoot it and it just resets the wifi adapter and says it doesn't have a valid IP configuration. I've looked up how to fix that and tried it multiple times with no luck. Here is my troubleshooting report:

Network Adapter

Publisher details​

Issues found
"Wi-Fi" doesn't have a valid IP configuration "Wi-Fi" doesn't have a valid IP configuration	Fixed
Reset the "Wi-Fi" adapter Completed Investigate router or broadband modem issues Not run

Issues found

Detection details​

6 "Wi-Fi" doesn't have a valid IP configuration Fixed

Reset the "Wi-Fi" adapter Completed This can sometimes resolve an intermittent problem. Network Diagnostics Log File Name: E1C37191-3BB7-42C3-879E-2AA0FE8C4A33.Repair.1.etl Investigate router or broadband modem issues Not run If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.

Detection details

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Diagnostics Information (Network Adapter)

Details about network adapter diagnosis: Network adapter Wi-Fi driver information: Description . . . . . . . . . . : TP-Link Wireless N PCI Express Adapter Manufacturer . . . . . . . . . : TP-Link Technologies Co., Ltd. Provider . . . . . . . . . . . : Microsoft Version . . . . . . . . . . . : 2023.70.109.2018 Inf File Name . . . . . . . . . : C:\Windows\INF\netrtwlane01.inf Inf File Date . . . . . . . . . : 07 December 2019 09:07:47 Section Name . . . . . . . . . : RTL8192e.ndi Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_818b&subsys_819610ec Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: f48a0846-3064-4b4c-b5d0-bf9e9dbf6878 Interface name: TP-Link Wireless N PCI Express Adapter Interface type: Native Wi-Fi Connection incident diagnosed Auto Configuration ID: 2 Connection ID: 2 Connection status summary Connection started at: 2021-04-12 22:15:28-783 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: Success List of visible access point(s): 13 item(s) total, 13 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID ------------------------------------------------------------------------- 18-35-D1-58-B9-11 Infra <unknown> -66 1 VM4730130 40-0D-10-E5-4A-F9 Infra <unknown> -80 1 VM8921720 2A-35-D1-58-B9-11 Infra <unknown> -75 1 Virgin Media F2-92-BF-2D-20-21 Infra <unknown> -72 1 (Unnamed Network) 52-0D-10-E5-4A-F9 Infra <unknown> -80 1 Virgin Media F6-92-BF-2D-20-21 Infra <unknown> -76 1 AMPLIFI21-guest F4-92-BF-2D-20-21 Infra <unknown> -73 1 AMPLIFI21 D2-05-C2-FE-86-51 Infra <unknown> -88 1 Virgin Media 20-B0-01-9A-0A-ED Infra <unknown> -88 1 SSE Broadband 9A0AED 0C-F9-C0-7D-DB-D6 Infra <unknown> -68 11 SKY8956C 70-50-AF-52-6F-AA Infra <unknown> -72 11 SKY8956C 0C-F9-C0-76-F8-4E Infra <unknown> -68 11 SKY8956C 48-D3-43-EF-D0-01 Infra <unknown> -79 11 FairyDragon Connection History Information for Auto Configuration ID 2 List of visible networks: 9 item(s) total, 9 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 45 Yes (Unnamed Network) Infra <unknown> Yes 65 Yes Virgin Media Infra <unknown> Yes 45 Yes VM8921720 Infra <unknown> Yes 65 Yes AMPLIFI21-guest Infra <unknown> Yes 65 Yes AMPLIFI21 Infra <unknown> Yes 65 Yes VM4730130 Infra <unknown> Yes 12 Yes SSE Broadband 9A0AED Infra <unknown> Yes 100 Yes SKY8956C Infra <unknown> Yes 100 Yes FairyDragon List of preferred networks: 1 item(s) Profile: VM4730130 SSID: VM4730130 SSID length: 9 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Information for Connection ID 2 Connection started at: 2021-04-12 22:15:28-783 Auto Configuration ID: 2 Profile: VM4730130 SSID: VM4730130 SSID length: 9 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 18-35-d1-58-b9-11 Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 0 Ndis Tx: 0 Unicast decrypt success: 1355 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 2326 Rx failure: 0 Tx success: 623 Tx failure: 0 Tx retry: 0 Tx multiple retry: 0 Tx max lifetime exceeded: 0 Tx ACK failure: 0 Roaming history: 0 item(s) Information for Auto Configuration ID 1 List of visible networks: 6 item(s) total, 6 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 45 Yes VM4730130 Infra <unknown> Yes 65 Yes AMPLIFI21 Infra <unknown> Yes 65 Yes (Unnamed Network) Infra <unknown> Yes 100 Yes SKY8956C Infra <unknown> Yes 100 Yes FairyDragon Infra <unknown> Yes 45 Yes Virgin Media List of preferred networks: 1 item(s) Profile: VM4730130 SSID: VM4730130 SSID length: 9 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Information for Connection ID 1 Connection started at: 2021-04-12 22:14:06-122 Auto Configuration ID: 1 Profile: VM4730130 SSID: VM4730130 SSID length: 9 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 18-35-d1-58-b9-11 Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 14 Ndis Tx: 24 Unicast decrypt success: 12480 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 28696 Rx failure: 0 Tx success: 5980 Tx failure: 0 Tx retry: 0 Tx multiple retry: 0 Tx max lifetime exceeded: 0 Tx ACK failure: 0 Roaming history: 1 item(s) Times: 2021-04-12 22:15:28-703 Roamed from BSSID: 00-00-00-00-00-00 Reason: 0x00000007 Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Interface GUID: f48a0846-3064-4b4c-b5d0-bf9e9dbf6878 Interface name: TP-Link Wireless N PCI Express Adapter Interface type: Native Wi-Fi Result of diagnosis: There may be problem

Diagnostics Information (Wireless Network Adapter)

Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Native Wi-Fi MSM Initialize status: Success Information for connection being diagnosed Interface GUID: f48a0846-3064-4b4c-b5d0-bf9e9dbf6878 Interface name: TP-Link Wireless N PCI Express Adapter Interface type: Native Wi-Fi Profile: VM4730130 SSID: VM4730130 SSID length: 9 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: No Result of diagnosis: There may be problem Hope that helps. - I've also tried calling my wifi company and upgrading the modem but it's still the same. It must be an issue with the actual adapter or something. Any help would be appreciated. Thanks.

 

[Ralston18]

What did you use to generate that "troubleshooting report"?

Who is your ISP?

What make and model router do you have?

On your PC run "ipconfig /all" (without quotes) and post the results.