[SOLVED] WiFi connection on PC cuts out multiple times per day - tried multiple fixes, none have worked. Help?

Apr 12, 2021
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Hi, I keep having this reoccurring problem with my connection on my PC. I've tried everything and nothing seems to work. The connection just drops and then I troubleshoot it and it just resets the wifi adapter and says it doesn't have a valid IP configuration. I've looked up how to fix that and tried it multiple times with no luck. Here is my troubleshooting report:




Network Adapter

Issues found
"Wi-Fi" doesn't have a valid IP configuration
"Wi-Fi" doesn't have a valid IP configuration
Fixed
Reset the "Wi-Fi" adapterCompleted
Investigate router or broadband modem issuesNot run

Issues found
6"Wi-Fi" doesn't have a valid IP configurationFixed
Reset the "Wi-Fi" adapterCompleted
This can sometimes resolve an intermittent problem.

Network Diagnostics Log
Investigate router or broadband modem issuesNot run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.
Detection details


Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wi-Fi driver information:

Description . . . . . . . . . . : TP-Link Wireless N PCI Express Adapter
Manufacturer . . . . . . . . . : TP-Link Technologies Co., Ltd.
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 2023.70.109.2018
Inf File Name . . . . . . . . . : C:\Windows\INF\netrtwlane01.inf
Inf File Date . . . . . . . . . : 07 December 2019 09:07:47
Section Name . . . . . . . . . : RTL8192e.ndi
Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_818b&subsys_819610ec
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9


Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

Information for connection being diagnosed
Interface GUID: f48a0846-3064-4b4c-b5d0-bf9e9dbf6878
Interface name: TP-Link Wireless N PCI Express Adapter
Interface type: Native Wi-Fi

Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 2

Connection status summary
Connection started at: 2021-04-12 22:15:28-783
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success

List of visible access point(s): 13 item(s) total, 13 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
18-35-D1-58-B9-11 Infra <unknown> -66 1 VM4730130
40-0D-10-E5-4A-F9 Infra <unknown> -80 1 VM8921720
2A-35-D1-58-B9-11 Infra <unknown> -75 1 Virgin Media
F2-92-BF-2D-20-21 Infra <unknown> -72 1 (Unnamed Network)
52-0D-10-E5-4A-F9 Infra <unknown> -80 1 Virgin Media
F6-92-BF-2D-20-21 Infra <unknown> -76 1 AMPLIFI21-guest
F4-92-BF-2D-20-21 Infra <unknown> -73 1 AMPLIFI21
D2-05-C2-FE-86-51 Infra <unknown> -88 1 Virgin Media
20-B0-01-9A-0A-ED Infra <unknown> -88 1 SSE Broadband 9A0AED
0C-F9-C0-7D-DB-D6 Infra <unknown> -68 11 SKY8956C
70-50-AF-52-6F-AA Infra <unknown> -72 11 SKY8956C
0C-F9-C0-76-F8-4E Infra <unknown> -68 11 SKY8956C
48-D3-43-EF-D0-01 Infra <unknown> -79 11 FairyDragon

Connection History

Information for Auto Configuration ID 2

List of visible networks: 9 item(s) total, 9 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 45 Yes (Unnamed Network)
Infra <unknown> Yes 65 Yes Virgin Media
Infra <unknown> Yes 45 Yes VM8921720
Infra <unknown> Yes 65 Yes AMPLIFI21-guest
Infra <unknown> Yes 65 Yes AMPLIFI21
Infra <unknown> Yes 65 Yes VM4730130
Infra <unknown> Yes 12 Yes SSE Broadband 9A0AED
Infra <unknown> Yes 100 Yes SKY8956C
Infra <unknown> Yes 100 Yes FairyDragon

List of preferred networks: 1 item(s)
Profile: VM4730130
SSID: VM4730130
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 2
Connection started at: 2021-04-12 22:15:28-783
Auto Configuration ID: 2
Profile: VM4730130
SSID: VM4730130
SSID length: 9
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 18-35-d1-58-b9-11
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 1355
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 2326
Rx failure: 0
Tx success: 623
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 0 item(s)

Information for Auto Configuration ID 1

List of visible networks: 6 item(s) total, 6 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 45 Yes VM4730130
Infra <unknown> Yes 65 Yes AMPLIFI21
Infra <unknown> Yes 65 Yes (Unnamed Network)
Infra <unknown> Yes 100 Yes SKY8956C
Infra <unknown> Yes 100 Yes FairyDragon
Infra <unknown> Yes 45 Yes Virgin Media

List of preferred networks: 1 item(s)
Profile: VM4730130
SSID: VM4730130
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes

Information for Connection ID 1
Connection started at: 2021-04-12 22:14:06-122
Auto Configuration ID: 1
Profile: VM4730130
SSID: VM4730130
SSID length: 9
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 18-35-d1-58-b9-11
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 14
Ndis Tx: 24
Unicast decrypt success: 12480
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 28696
Rx failure: 0
Tx success: 5980
Tx failure: 0
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 0
Roaming history: 1 item(s)
Times: 2021-04-12 22:15:28-703
Roamed from BSSID: 00-00-00-00-00-00
Reason: 0x00000007
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205



Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed
Interface GUID: f48a0846-3064-4b4c-b5d0-bf9e9dbf6878
Interface name: TP-Link Wireless N PCI Express Adapter
Interface type: Native Wi-Fi

Result of diagnosis: There may be problem





Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Native Wi-Fi MSM
Initialize status: Success

Information for connection being diagnosed
Interface GUID: f48a0846-3064-4b4c-b5d0-bf9e9dbf6878
Interface name: TP-Link Wireless N PCI Express Adapter
Interface type: Native Wi-Fi
Profile: VM4730130
SSID: VM4730130
SSID length: 9
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem


Hope that helps. - I've also tried calling my wifi company and upgrading the modem but it's still the same. It must be an issue with the actual adapter or something.
Any help would be appreciated.
Thanks.
 

Ralston18

Titan
Moderator
Another option to consider is an antenna extension.

For example:

https://www.wish.com/product/5f198c4732804589c836fe9b?hide_login_modal=true&from_ad=goog_shopping&_display_country_code=US&_force_currency_code=USD&pid=googleadwords_int&c={campaignId}&ad_cid=5f198c4732804589c836fe9b&ad_cc=US&ad_lang=EN&ad_curr=USD&ad_price=13.77&campaign_id=7203534630&gclid=EAIaIQobChMI7vXpsfH98AIV5BitBh24fwyFEAsYAiABEgKHGPD_BwE&share=web

Purpose being to get the wireless network card's antennas up and away from the back of computer. Another way of "moving" the computer.

Doing so may help with whatever frequency is being used per @microtank.

Before getting a "second router" do some reading about setting up and configuring an Access Point.

Reference:

https://www.tp-link.com/ae/support/faq/2066/

https://www.tweaktown.com/guides/1575/using_an_old_router_as_a_diy_wireless_access_point/index.html

Plan it all out beforehand.

What make and model is your current router? Who has full admin rights to the router?

You will need help from that person.
 
Apr 12, 2021
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10
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Hi, sorry for the late reply.
When my internet went out I troubleshooted it and then clicked the "advanced" or whatever it's called to get more information.
My ISP is Virgin Media, I'm not too sure what make and model the router is but I think at virgin they call it the hub 3.
Here is the results of the ip config:

Windows IP Configuration

Host Name . . . . . . . . . . . . : RAIPC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection
Physical Address. . . . . . . . . : 2C-FD-A1-5E-71-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 52-3E-AA-9B-B9-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 50-3E-AA-9B-B9-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TP-Link Wireless N PCI Express Adapter
Physical Address. . . . . . . . . : 50-3E-AA-9B-B9-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::69ef:e9b7:e04a:35af%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 31 May 2021 16:12:38
Lease Expires . . . . . . . . . . : 12 June 2021 22:28:42
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 223362730
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-FE-C0-DE-2C-FD-A1-5E-71-54
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-15-83-F6-BA-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
 

microtank

Prominent
Mar 26, 2021
125
6
615
7
If you 802.11 wireless adapter is connecting to the 5 ghz, then that’s probably your problem. 5 ghz frequency, does not pass through physical objects very well and if you didn’t know, one the signal that a device picks up goes in a straight line. Which is why for 5 ghz you need nodes. 5 ghz may be faster, but 2.4 ghz is ideal for range and ignoring the obstacle course. A lot of things can be done on a “consistent” 2 mbps connection verse a 1000 mbps connection that continues drop/time out
 
Apr 12, 2021
5
0
10
0
If you 802.11 wireless adapter is connecting to the 5 ghz, then that’s probably your problem. 5 ghz frequency, does not pass through physical objects very well and if you didn’t know, one the signal that a device picks up goes in a straight line. Which is why for 5 ghz you need nodes. 5 ghz may be faster, but 2.4 ghz is ideal for range and ignoring the obstacle course. A lot of things can be done on a “consistent” 2 mbps connection verse a 1000 mbps connection that continues drop/time out
I don't know if it's connected to 5ghz. I set the wireless adapter properties to connect to only 2.4ghz, but I'm not sure if my router is running only 5ghz or something. I did move my pc closer to the location of the router as I am upstairs and it is downstairs. I was thinking of maybe getting a second router upstairs right next to my PC.
 

Ralston18

Titan
Moderator
Another option to consider is an antenna extension.

For example:

https://www.wish.com/product/5f198c4732804589c836fe9b?hide_login_modal=true&from_ad=goog_shopping&_display_country_code=US&_force_currency_code=USD&pid=googleadwords_int&c={campaignId}&ad_cid=5f198c4732804589c836fe9b&ad_cc=US&ad_lang=EN&ad_curr=USD&ad_price=13.77&campaign_id=7203534630&gclid=EAIaIQobChMI7vXpsfH98AIV5BitBh24fwyFEAsYAiABEgKHGPD_BwE&share=web

Purpose being to get the wireless network card's antennas up and away from the back of computer. Another way of "moving" the computer.

Doing so may help with whatever frequency is being used per @microtank.

Before getting a "second router" do some reading about setting up and configuring an Access Point.

Reference:

https://www.tp-link.com/ae/support/faq/2066/

https://www.tweaktown.com/guides/1575/using_an_old_router_as_a_diy_wireless_access_point/index.html

Plan it all out beforehand.

What make and model is your current router? Who has full admin rights to the router?

You will need help from that person.
 
Apr 12, 2021
5
0
10
0
Another option to consider is an antenna extension.

For example:

https://www.wish.com/product/5f198c4732804589c836fe9b?hide_login_modal=true&from_ad=goog_shopping&_display_country_code=US&_force_currency_code=USD&pid=googleadwords_int&c={campaignId}&ad_cid=5f198c4732804589c836fe9b&ad_cc=US&ad_lang=EN&ad_curr=USD&ad_price=13.77&campaign_id=7203534630&gclid=EAIaIQobChMI7vXpsfH98AIV5BitBh24fwyFEAsYAiABEgKHGPD_BwE&share=web

Purpose being to get the wireless network card's antennas up and away from the back of computer. Another way of "moving" the computer.

Doing so may help with whatever frequency is being used per @microtank.

Before getting a "second router" do some reading about setting up and configuring an Access Point.

Reference:

https://www.tp-link.com/ae/support/faq/2066/

https://www.tweaktown.com/guides/1575/using_an_old_router_as_a_diy_wireless_access_point/index.html

Plan it all out beforehand.

What make and model is your current router? Who has full admin rights to the router?

You will need help from that person.
Okay, I will try that ASAP. The make and model is simply called the hub 3 from virgin media. I will make sure to do research on this and get help from the admin. Thank you.
 

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