[SOLVED] WiFi connection on PC cuts out multiple times per day - tried multiple fixes, none have worked. Help?

[rraev]

Hi, I keep having this reoccurring problem with my connection on my PC. I've tried everything and nothing seems to work. The connection just drops and then I troubleshoot it and it just resets the wifi adapter and says it doesn't have a valid IP configuration. I've looked up how to fix that and tried it multiple times with no luck. Here is my troubleshooting report:

Network Adapter

Publisher details​

Issues found
"Wi-Fi" doesn't have a valid IP configuration "Wi-Fi" doesn't have a valid IP configuration	Fixed
Reset the "Wi-Fi" adapter Completed Investigate router or broadband modem issues Not run

Issues found

Detection details​

6 "Wi-Fi" doesn't have a valid IP configuration Fixed

Reset the "Wi-Fi" adapter Completed This can sometimes resolve an intermittent problem. Network Diagnostics Log File Name: E1C37191-3BB7-42C3-879E-2AA0FE8C4A33.Repair.1.etl Investigate router or broadband modem issues Not run If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.

Detection details

​

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis: Network adapter Wi-Fi driver information: Description . . . . . . . . . . : TP-Link Wireless N PCI Express Adapter Manufacturer . . . . . . . . . : TP-Link Technologies Co., Ltd. Provider . . . . . . . . . . . : Microsoft Version . . . . . . . . . . . : 2023.70.109.2018 Inf File Name . . . . . . . . . : C:\Windows\INF\netrtwlane01.inf Inf File Date . . . . . . . . . : 07 December 2019 09:07:47 Section Name . . . . . . . . . : RTL8192e.ndi Hardware ID . . . . . . . . . . : pci\ven_10ec&dev_818b&subsys_819610ec Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: f48a0846-3064-4b4c-b5d0-bf9e9dbf6878 Interface name: TP-Link Wireless N PCI Express Adapter Interface type: Native Wi-Fi Connection incident diagnosed Auto Configuration ID: 2 Connection ID: 2 Connection status summary Connection started at: 2021-04-12 22:15:28-783 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: Success List of visible access point(s): 13 item(s) total, 13 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID ------------------------------------------------------------------------- 18-35-D1-58-B9-11 Infra <unknown> -66 1 VM4730130 40-0D-10-E5-4A-F9 Infra <unknown> -80 1 VM8921720 2A-35-D1-58-B9-11 Infra <unknown> -75 1 Virgin Media F2-92-BF-2D-20-21 Infra <unknown> -72 1 (Unnamed Network) 52-0D-10-E5-4A-F9 Infra <unknown> -80 1 Virgin Media F6-92-BF-2D-20-21 Infra <unknown> -76 1 AMPLIFI21-guest F4-92-BF-2D-20-21 Infra <unknown> -73 1 AMPLIFI21 D2-05-C2-FE-86-51 Infra <unknown> -88 1 Virgin Media 20-B0-01-9A-0A-ED Infra <unknown> -88 1 SSE Broadband 9A0AED 0C-F9-C0-7D-DB-D6 Infra <unknown> -68 11 SKY8956C 70-50-AF-52-6F-AA Infra <unknown> -72 11 SKY8956C 0C-F9-C0-76-F8-4E Infra <unknown> -68 11 SKY8956C 48-D3-43-EF-D0-01 Infra <unknown> -79 11 FairyDragon Connection History Information for Auto Configuration ID 2 List of visible networks: 9 item(s) total, 9 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 45 Yes (Unnamed Network) Infra <unknown> Yes 65 Yes Virgin Media Infra <unknown> Yes 45 Yes VM8921720 Infra <unknown> Yes 65 Yes AMPLIFI21-guest Infra <unknown> Yes 65 Yes AMPLIFI21 Infra <unknown> Yes 65 Yes VM4730130 Infra <unknown> Yes 12 Yes SSE Broadband 9A0AED Infra <unknown> Yes 100 Yes SKY8956C Infra <unknown> Yes 100 Yes FairyDragon List of preferred networks: 1 item(s) Profile: VM4730130 SSID: VM4730130 SSID length: 9 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Information for Connection ID 2 Connection started at: 2021-04-12 22:15:28-783 Auto Configuration ID: 2 Profile: VM4730130 SSID: VM4730130 SSID length: 9 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 18-35-d1-58-b9-11 Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 0 Ndis Tx: 0 Unicast decrypt success: 1355 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 2326 Rx failure: 0 Tx success: 623 Tx failure: 0 Tx retry: 0 Tx multiple retry: 0 Tx max lifetime exceeded: 0 Tx ACK failure: 0 Roaming history: 0 item(s) Information for Auto Configuration ID 1 List of visible networks: 6 item(s) total, 6 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 45 Yes VM4730130 Infra <unknown> Yes 65 Yes AMPLIFI21 Infra <unknown> Yes 65 Yes (Unnamed Network) Infra <unknown> Yes 100 Yes SKY8956C Infra <unknown> Yes 100 Yes FairyDragon Infra <unknown> Yes 45 Yes Virgin Media List of preferred networks: 1 item(s) Profile: VM4730130 SSID: VM4730130 SSID length: 9 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Information for Connection ID 1 Connection started at: 2021-04-12 22:14:06-122 Auto Configuration ID: 1 Profile: VM4730130 SSID: VM4730130 SSID length: 9 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 18-35-d1-58-b9-11 Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 14 Ndis Tx: 24 Unicast decrypt success: 12480 Multicast decrypt success: 0 Unicast decrypt failure: 0 Multicast decrypt failure: 0 Rx success: 28696 Rx failure: 0 Tx success: 5980 Tx failure: 0 Tx retry: 0 Tx multiple retry: 0 Tx max lifetime exceeded: 0 Tx ACK failure: 0 Roaming history: 1 item(s) Times: 2021-04-12 22:15:28-703 Roamed from BSSID: 00-00-00-00-00-00 Reason: 0x00000007 Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Auto Configuration Initialize status: Success Information for connection being diagnosed Interface GUID: f48a0846-3064-4b4c-b5d0-bf9e9dbf6878 Interface name: TP-Link Wireless N PCI Express Adapter Interface type: Native Wi-Fi Result of diagnosis: There may be problem

Diagnostics Information (Wireless Network Adapter)

Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event. Helper Class: Native Wi-Fi MSM Initialize status: Success Information for connection being diagnosed Interface GUID: f48a0846-3064-4b4c-b5d0-bf9e9dbf6878 Interface name: TP-Link Wireless N PCI Express Adapter Interface type: Native Wi-Fi Profile: VM4730130 SSID: VM4730130 SSID length: 9 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: No Result of diagnosis: There may be problem Hope that helps. - I've also tried calling my wifi company and upgrading the modem but it's still the same. It must be an issue with the actual adapter or something. Any help would be appreciated. Thanks.

 

[Ralston18]

Another option to consider is an antenna extension.

For example:

https://www.wish.com/product/5f198c4732804589c836fe9b?hide_login_modal=true&from_ad=goog_shopping&_display_country_code=US&_force_currency_code=USD&pid=googleadwords_int&c={campaignId}&ad_cid=5f198c4732804589c836fe9b&ad_cc=US&ad_lang=EN&ad_curr=USD&ad_price=13.77&campaign_id=7203534630&gclid=EAIaIQobChMI7vXpsfH98AIV5BitBh24fwyFEAsYAiABEgKHGPD_BwE&share=web

Purpose being to get the wireless network card's antennas up and away from the back of computer. Another way of "moving" the computer.

Doing so may help with whatever frequency is being used per @microtank.

Before getting a "second router" do some reading about setting up and configuring an Access Point.

Reference:

https://www.tp-link.com/ae/support/faq/2066/

https://www.tweaktown.com/guides/1575/using_an_old_router_as_a_diy_wireless_access_point/index.html

Plan it all out beforehand.

What make and model is your current router? Who has full admin rights to the router?

You will need help from that person.

 

[Ralston18]

What did you use to generate that "troubleshooting report"?

Who is your ISP?

What make and model router do you have?

On your PC run "ipconfig /all" (without quotes) and post the results.

 

[rraev]

Hi, sorry for the late reply.
When my internet went out I troubleshooted it and then clicked the "advanced" or whatever it's called to get more information.
My ISP is Virgin Media, I'm not too sure what make and model the router is but I think at virgin they call it the hub 3.
Here is the results of the ip config:

Windows IP Configuration

Host Name . . . . . . . . . . . . : RAIPC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection
Physical Address. . . . . . . . . : 2C-FD-A1-5E-71-54
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 52-3E-AA-9B-B9-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 50-3E-AA-9B-B9-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : TP-Link Wireless N PCI Express Adapter
Physical Address. . . . . . . . . : 50-3E-AA-9B-B9-8A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::69ef:e9b7:e04a:35af%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.13(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 31 May 2021 16:12:38
Lease Expires . . . . . . . . . . : 12 June 2021 22:28:42
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 223362730
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-26-FE-C0-DE-2C-FD-A1-5E-71-54
DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-15-83-F6-BA-F5
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

 

[Ralston18]

Try changing the DNS Servers to Google: 8.8.8.8 and 8.8.4.4

Does the following link show the wireless adapter installed in your computer?

https://www.tp-link.com/us/home-networking/pci-adapter/tl-wn881nd/

 

[microtank]

If you 802.11 wireless adapter is connecting to the 5 ghz, then that’s probably your problem. 5 ghz frequency, does not pass through physical objects very well and if you didn’t know, one the signal that a device picks up goes in a straight line. Which is why for 5 ghz you need nodes. 5 ghz may be faster, but 2.4 ghz is ideal for range and ignoring the obstacle course. A lot of things can be done on a “consistent” 2 mbps connection verse a 1000 mbps connection that continues drop/time out

 

[rraev]

Try changing the DNS Servers to Google: 8.8.8.8 and 8.8.4.4

Does the following link show the wireless adapter installed in your computer?

https://www.tp-link.com/us/home-networking/pci-adapter/tl-wn881nd/

I have changed the DNS servers to the recommended ones.
And yes, that is my wireless adapter in the link.

 

[rraev]

If you 802.11 wireless adapter is connecting to the 5 ghz, then that’s probably your problem. 5 ghz frequency, does not pass through physical objects very well and if you didn’t know, one the signal that a device picks up goes in a straight line. Which is why for 5 ghz you need nodes. 5 ghz may be faster, but 2.4 ghz is ideal for range and ignoring the obstacle course. A lot of things can be done on a “consistent” 2 mbps connection verse a 1000 mbps connection that continues drop/time out

I don't know if it's connected to 5ghz. I set the wireless adapter properties to connect to only 2.4ghz, but I'm not sure if my router is running only 5ghz or something. I did move my pc closer to the location of the router as I am upstairs and it is downstairs. I was thinking of maybe getting a second router upstairs right next to my PC.

 

[Ralston18]

Another option to consider is an antenna extension.

For example:

https://www.wish.com/product/5f198c4732804589c836fe9b?hide_login_modal=true&from_ad=goog_shopping&_display_country_code=US&_force_currency_code=USD&pid=googleadwords_int&c={campaignId}&ad_cid=5f198c4732804589c836fe9b&ad_cc=US&ad_lang=EN&ad_curr=USD&ad_price=13.77&campaign_id=7203534630&gclid=EAIaIQobChMI7vXpsfH98AIV5BitBh24fwyFEAsYAiABEgKHGPD_BwE&share=web

Purpose being to get the wireless network card's antennas up and away from the back of computer. Another way of "moving" the computer.

Doing so may help with whatever frequency is being used per @microtank.

Before getting a "second router" do some reading about setting up and configuring an Access Point.

Reference:

https://www.tp-link.com/ae/support/faq/2066/

https://www.tweaktown.com/guides/1575/using_an_old_router_as_a_diy_wireless_access_point/index.html

Plan it all out beforehand.

What make and model is your current router? Who has full admin rights to the router?

You will need help from that person.

 

[rraev]

Another option to consider is an antenna extension.

For example:

https://www.wish.com/product/5f198c4732804589c836fe9b?hide_login_modal=true&from_ad=goog_shopping&_display_country_code=US&_force_currency_code=USD&pid=googleadwords_int&c={campaignId}&ad_cid=5f198c4732804589c836fe9b&ad_cc=US&ad_lang=EN&ad_curr=USD&ad_price=13.77&campaign_id=7203534630&gclid=EAIaIQobChMI7vXpsfH98AIV5BitBh24fwyFEAsYAiABEgKHGPD_BwE&share=web

Purpose being to get the wireless network card's antennas up and away from the back of computer. Another way of "moving" the computer.

Doing so may help with whatever frequency is being used per @microtank.

Before getting a "second router" do some reading about setting up and configuring an Access Point.

Reference:

https://www.tp-link.com/ae/support/faq/2066/

https://www.tweaktown.com/guides/1575/using_an_old_router_as_a_diy_wireless_access_point/index.html

Plan it all out beforehand.

What make and model is your current router? Who has full admin rights to the router?

You will need help from that person.

Okay, I will try that ASAP. The make and model is simply called the hub 3 from virgin media. I will make sure to do research on this and get help from the admin. Thank you.