WIFI Disconnects Randomly

[maximuzz]

hey im trying to fix my girlfriends computer.

shes using a hp pavilion beatsstudio laptop with windows 8 or ten i really dont know.

im used to windows 7 so bear with me.

the wifi on her laptop stops working it disconnects and acts like it turns wifi off because youre not able to see any available connections then i have to turn wifi back on.

idk if this is a driver problem or what i dont know how to go to device manager on this windows... i found the wifi adapter though its called, Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter.

my girlfriend says sometimes itll disconnect then shell be able to reconnect right away... just to get disconnected a second later.. sometimes it disconnects and wont let you reconnect... idk i guess ill start by updating the wifi driver?

 

[RememberThe5th]

Just type device manager in start and uninstall driver and it should reinstall automaticly after restart.

 

[maximuzz]

Ok i uninstalled the adapter.. then it re-installed it automatically... then i clicked update driver.. and it said it had the most up to date driver....

It is acting really weird.... i turned wifi on... then it acted like it didnt want to turn on... then it finally did.. and i finally connected... then it disconnected me like a minute later.. now im having a hard time pulling up network and sharing center....

All seems so fishy IDK what to do.

Trying to pull up the settings tab is a hassle in itself... idk if she has some sort of malware thats causing this issue?

she said she had a computer expert download file hippo and it automatically would update her drivers for her and that fixed the problem last time.... idk whats going on please help.

 

[scout_03]

for the laptop you need to get driver from the maker this time is is a hp .

 

[RememberThe5th]

Download malwarebytes with free trial and run it, i dont trust from "Driver update software" a notch.

 

[maximuzz]

ok... i tried downloading it from realtek... and well it didnt have the driver i needed.... i dont trust all these other sites saying they have the driver... ill try HP.... ill try malwarebytes.... something tells me its not going to work though.

 

[maximuzz]

does it sound like a driver issue or what? what are the steps i should take?

and yeah driver update software ive already downloaded on my comp its a hack i know. kinda why i was sad when realtek didnt have the download

 

[maximuzz]

downloaded the driver from HP... downloaded and ran malwarebytes.. zero threeats detected...

apparently my internet keeps cutting in and out randomly?

and ideas why my wifi keeps doing this? i have like 12 network adapters maybe i need to update the other ones as well?

realtek PCIe FE family controller
realtek RTL8188E 802.11 bgn wi-fi adapter
and then a bunch of different WAN miniports

the only one i updated was the 802.11 wifi adapter driver i downloaded it from HP website

btw my laptop is hp pavilion 17 series i believe

 

[maximuzz]

i have the standard comcast xfinity router... they just made us upgrade

 

[scout_03]

see this from hp in french https://h30478.www3.hp.com/t5/Archives-Ordinateurs-Portables-Lecture-Seulement/Probl%C3%A8me-de-carte-WIFI-Realtek-RTL-8188-EE-802-11-bgn/td-p/516655