WiFi drops connection for no reason

[voyboyfan]

So basically I was playing some BF1 beta, and the internet would just disconnect for 5 seconds until reconnecting and then disconnecting again 30 seconds after.
Now it's hard for me to browse the internet because it constantly disconnects every 30 seconds even tho it's full signal and says it's connected.

I have DSL connection and I have some ZTE router from T-Mobile.

 

[ikaz]

First question have you tried hardwired into your router just to confirm that the problem is with your wifi and not with your router droping network connection. Assuming it is your wifi and you work fine with wired have do you have other devices that use wifi say like your cell phone can you test that to see if you have the same problem with using wifi just to confirm the issue is not your PC.

 

[voyboyfan]

First question have you tried hardwired into your router just to confirm that the problem is with your wifi and not with your router droping network connection. Assuming it is your wifi and you work fine with wired have do you have other devices that use wifi say like your cell phone can you test that to see if you have the same problem with using wifi just to confirm the issue is not your PC.

Wired PS4 - same problem.
iPhone 4S - same problem.

so yeah it's definitely my router...
do you have any suggestions?

 

[ikaz]

well I guess I'm assuming you have tried to unplug the router and left it off for 5-10s then turn it back on and see if the problem still happens. Otherwise you may have to contact your ISP not sure if you bought or your renting the modem.

 

[voyboyfan]

I already contacted them, they reset everything and cleaned up (their words) but to no avail. Should I just tell them to send me a new router?

 

[voyboyfan]

speedtest
https://gyazo.com/47a415683bfb8b9d389f5056caa6e9c4
https://gyazo.com/7e87e4805006ff9453b32ee4d7b86824

and pingtest
http://www.pingtest.net/result/151258835.png

pls guys im desperate here

 

[voyboyfan]

MERGED QUESTION
Question from voyboyfan : "HUGE packet loss"

So basically every 30 seconds I get large packet loss for no visible reason.
It just denies my ability to browse and sometimes when I switch pages it gives me some DNS or no connection error.
I'm hardwired if that matters.

Speedtest:
http://www.speedtest.net/my-result/5600422110

Pingtest:
http://www.pingtest.net/result/151270233.png (1 time it reached 96% but I'm not sure if it was a bug or not)

Here's the result after pinging google.com 10 minutes in PingPlotter:
https://gyazo.com/d5ddc09dd7f75fc9698172e5c8b876eb

I'd appreciate any help, this just started happening yesterday.

 

[ikaz]

Well the problem is either your physical router or some where between the router and wall you stated your on DSL so you using a phone line then do you static on your lines ?

 

[voyboyfan]

Well the problem is either your physical router or some where between the router and wall you stated your on DSL so you using a phone line then do you static on your lines ?

im sorry i dont understand what do you mean by "do you static on your lines?", can you please rephrase that?

 

[ikaz]

Sorry DSL uses a phone line, so if you still have analog phones in your place when you make a call do you hear static on the line. I was trying to elude that you could have "dirty" line meaning the phone company may have to look at your wiring. Or if you have multiple jacks in your place you could try to plug the router into another jack and see if you have the same problem.

 

[voyboyfan]

Sorry DSL uses a phone line, so if you still have analog phones in your place when you make a call do you hear static on the line. I was trying to elude that you could have "dirty" line meaning the phone company may have to look at your wiring. Or if you have multiple jacks in your place you could try to plug the router into another jack and see if you have the same problem.

yep i even switched the cables and put it in both jacks but it made no difference

 

[ikaz]

well I would contact your ISP then and ask for a replacement router.

 

[voyboyfan]

well I would contact your ISP then and ask for a replacement router.

you are right, that actually fixed the problem ty man

 

[ikaz]

np glad to hear your up and running again.