I've reset the extended, tried using my router's password but still nothing. I've connected it with my router with an ethernet cable to my laptop and wife on my phone but still nothing. Not sure if it might be a product malfunctioning and I won't be able to take it back since I bought it a while back but never used it until now. Tried searching for help on the web, but google can be stupid at times and not give me the information i need. Please help.