Question WiFi in hotel frequently disconnects momentarily only on Win10 desktop

[HardwareJay]

I'm living in a Marriott hotel for two years now, same room, same desktop computer, same everything. The WiFi has been stable and fast all along except when their main control room has had an issue. Recently their system had an issue and since then, for about two weeks now, my desktop has lost the WiFi connection at least a few times a day, and I can always immediately reconnect whenever I notice it.

My laptop, two phones, and tablet have all kept their connection through the past few days of testing and watching. None are set to automatically reconnect. It's only my desktop running Windows 10 that's been losing WiFi a few times a day.

I've spoken to the company that provides Internet to the hotel and they've done all they can think of, which included remotely rebooting the routers that serve as "access points" nearest my room, ensuring those routers aren't sharing a channel, and resetting my account in their system. None of it has made a difference.

And I've changed WiFi adapters on the machine twice now. I had for the past two years been using a TP-Link AC1300 / Archer T4U Plus, which is a WiFi adapter that has a cable to a desktop antenna. I updated the driver six months ago and it's still current. It was plugged into a USB 3 port on a PCI card, as it has been all along the past two years.

When this issue arose two weeks ago I changed to a TP-Link USB AC600 / Archer T2U Nano, which is just a 1-inch dongle WiFi adapter. Driver is current. Plugged it into the built-in USB 3 port on the front of the computer. For about a day that worked without incident, which at least gave me hope. I decided to look a bit more high-end.

Then I installed a TP-Link AX3000 / Archer TX3000E, which is a PCI card WiFi adapter with a cable to a desktop antenna. Current driver. After a couple of hours, it too dropped WiFi.

I'm at a loss for what to try next. I'm running a business and have a lot riding on my having stable WiFi. The hotel and their provider are also at a loss by now.

I'll go back to the USB dongle plugged into the front of the machine but I'm not very optimistic that it will remain stable for long given my experiences thus far with the other two types of WiFi adapters.

Windows 10 updates are all current.

There's no malware (AFAIK).

The computer is an HP EliteDesk 800 G1 Tower.

WiFi properties show it connected at 5G. (I don't know a way to step that down to 2.4 to see if that helps, but I'll ask TP-Link tech support during business hours about that and if they have any other suggestions. I'll have to go back to the dongle and see if that shows it connected at 2.4 or 5G. Package says it does both.)

Any suggestions would be greatly appreciated.

 

[helpstar]

can´t you connect it by lan?

update BIOS of your PC
update chipset and USB drivers

 

[Ralston18]

Any more details about that Control Room issue? What happened and what did they do?

= = = =

Run "ipconfig /all" (without quotes) via the Command Prompt. Copy and paste the results here.

Run pathping and tracert targeting Google at 8.8.8.8 and 8.8.4.4 and post the results.

Objective being to obtain more information about the wireless network environment.

= = = =

Another commonly used suggestion is to disable IPv6. May or may not have been done...

Try using a USB extenstion cable to raise the USB dongle up and away from the case.

Install a Wifi Analyzer. Some are available via Microsoft's store.
The analyzer I use (free via Microsoft store) shows nearly 50 different wireless networks all around me.

Objective to get a sense of other surrounding wireless networks and the frequencies, channels, and relative strengths. Some other guest may have an interring wireless network.

Lastly - to change frequency:

https://www.makeuseof.com/how-to-switch-from-24ghz-to-5ghz-in-windows-10/

https://answers.microsoft.com/en-us...-of-5ghz/24a83505-1cc4-4d6e-8922-72655e556dd1

You can easily find other similar links and tutorials.

Make the changes directly - no third party tools or utilities.

 

[HardwareJay]

Thank you for those suggestions. While I work to pursue them, this is a little added information, FWIW:

I've noticed that even though the WiFi drops on the desktop machine numerous times throughout the day at random times, it's almost always also occurring right at or about a minute or two after midnight.

Well, with my laptop and all my Android devices also on the WiFi network and not set to auto-connect, I discovered that last night right at or a minute or two after midnight they all lost WiFi at the same time.

This leads me to wonder if perhaps the hotel's system is somehow a bit wonky since it went down two weeks ago and for some reason or other the desktop machine is the most "sensitive" to not staying connected while all the other devices usually do stay connected? Is there any sensible basis for that? I guess if there is, the steps you both suggested above are the likely ways to address it. Just wondering if this seems realistic since the hotel manager has mentioned that their system is 8 years old and an upgraded entire system is available if they get approval to pay for it. I'm feeling my way about how much to press her and the higher-ups to fast-track it for me. I already am to some extent. Just wondering if this new additional information means anything to you here.

 

[HardwareJay]

BTW, there is no LAN in this hotel. It was built 8 years ago and they never hardwired it. Strictly WiFi. (I even asked if they would let me have a provider run fiber to my room from the exterior. It was just scoffed at.)

 

[JeffreyP55]

BTW, there is no LAN in this hotel. It was built 8 years ago and they never hardwired it. Strictly WiFi. (I even asked if they would let me have a provider run fiber to my room from the exterior. It was just scoffed at.)

Yes, talk to the the motels tech support if the have one.

 

[Ralston18]

In agreement with @JeffreyP55.

= = = =

Also:

"I've noticed that even though the WiFi drops on the desktop machine numerous times throughout the day at random times, it's almost always also occurring right at or about a minute or two after midnight."

With such regularity it is very likely something within the local network. Difficult to know if hardware, software, or configuration.

Such matters really need to be addressed by the applicable IT support staff and hotel management.

Under the described circumstances that is the route that must be taken. Present whatever diagnostic information you can provide via your devices.

Go from there.

Closing thread to further posts.