teflonfrog :
How would I test the RAM and how do I get SMART? The Dell Diagnostics gave me error code 2000-0146, which is HDD failure; I don't think this is right, as this is a brand new drive.
Dell Diagnostics says it is a failing drive.
Error code 0xc00000e9 points to a possible dying/dead drive.
"I don't think" does not count. Drives fail. I've had a brand new drive fail in 5 weeks.
What make drive is it? WD, Seagate, Toshiba?
Find their specific diagnostic tool, and run that.