Product: HP All-in-One - 22-b226on 65XX
Operating System: Microsoft Windows 10 (64-bit)
I'm having some issues getting the computer to wake up after putting it into sleep mode.
So, here's what I've done so far:
Naturally I restarted the computer, after it fully botted up, I then put it into sleep mode, gave it a minute or two, and tried to wake it up by pressing a button on my keyboard. I could hear things revving back up, but the screen remained black. (off, although the yellow power light is on).
After that, I held down the power button for about five seconds, it went through something of a restart, and I was back at my desktop.
Next, I checked in Device Manager, under Keyboards, and "allow this device to wake the computer" was checked.
Following that, I ran Windows Update, but everything was up to date.
I then checked, and ran, updates from HP. There were about eight of them, so they downloaded and installed, and after that I tested again. It goes to sleep, I press a button, I hear the fan and it sounds like waking up, but again the screen is dark.
Next, I ran Windows Power troubleshooter, it found two issues (time before display goes to sleep is too long, and time before computer goes to sleep is too long), fixed those, gave it a few seconds, put it once again into sleep mode, but with the exact same results.
With no success, I then want to update the BIOS. Went to Device Manager > Firmware > System Firmware > Update Driver > Automatically Download. That took about a minute, said it was was completed, clicked ok, and went back to my desktop. Rebooted the computer, tried again, heard everything go to sleep, habit a few moments, pressed a key, hear stuff powering back up, the power light is on, but screen is still black. As an aside, I went to HP Support to look for BIOS, but had no idea which of the five options were the correct one (if any of them are).
Looking for some ideas for what else to try. Thanks.
Operating System: Microsoft Windows 10 (64-bit)
I'm having some issues getting the computer to wake up after putting it into sleep mode.
So, here's what I've done so far:
Naturally I restarted the computer, after it fully botted up, I then put it into sleep mode, gave it a minute or two, and tried to wake it up by pressing a button on my keyboard. I could hear things revving back up, but the screen remained black. (off, although the yellow power light is on).
After that, I held down the power button for about five seconds, it went through something of a restart, and I was back at my desktop.
Next, I checked in Device Manager, under Keyboards, and "allow this device to wake the computer" was checked.
Following that, I ran Windows Update, but everything was up to date.
I then checked, and ran, updates from HP. There were about eight of them, so they downloaded and installed, and after that I tested again. It goes to sleep, I press a button, I hear the fan and it sounds like waking up, but again the screen is dark.
Next, I ran Windows Power troubleshooter, it found two issues (time before display goes to sleep is too long, and time before computer goes to sleep is too long), fixed those, gave it a few seconds, put it once again into sleep mode, but with the exact same results.
With no success, I then want to update the BIOS. Went to Device Manager > Firmware > System Firmware > Update Driver > Automatically Download. That took about a minute, said it was was completed, clicked ok, and went back to my desktop. Rebooted the computer, tried again, heard everything go to sleep, habit a few moments, pressed a key, hear stuff powering back up, the power light is on, but screen is still black. As an aside, I went to HP Support to look for BIOS, but had no idea which of the five options were the correct one (if any of them are).
Looking for some ideas for what else to try. Thanks.