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Question Win 10 freezes but cursor still moves

hici2033

Reputable
Jan 19, 2017
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4,510
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Hi all!

I've been having an issue lately which so far I've been unable to solve.
The issue appears to happen at random intervals but it has been getting more and more frequent. What's happening is after a period of time, apps start to freeze one by one. I can bring up task manager once and try to kill some apps from there but after the first app is shut down, the task manager freezes as well. At that point I can still ctrl+alt+del and sign out or restart but everything else is unresponsive.
Found a thread about it on the MS forums which is similar to mine:
https://answers.microsoft.com/en-us/windows/forum/windows_10-performance-winpc/windows-10-freezes-but-mouse-still-moves/ef16b724-5afb-43c6-9319-f48997a1c1c4

Tried the supposed fix in the last comment but it didn't help.
I also tested the RAM sticks one by one. They are all fine.
Tried defragmenting /optimizing the drives. Didn't help either.
Everything is up to date.

Specs:
  • Ryzen 5 2600x
  • Aorus X470 ultra gaming (bios version F31)
  • 32Gb (4x8GB) G.Skill Trident Z RGB 3000MHz RAM (same exact kits only difference is it was bought about a year apart)
  • MSI Gaming Z RTX 2070
  • Adata XPG Gammix S5 (system drive, 93% health)
  • Adata XPG Gammix S11 pro
  • Hitachi 2TB HDS723020
  • Western Digital Caviar Blue 1TB
  • Seagate Barracuda 2TB
  • EVGA 850W GQ 80+ Gold PSU
Win 10 Pro v2004
 

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