[SOLVED] Win 10 Volmgr 161

Apr 19, 2020
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Hello,
I come here because I no longer have hopes of finding a solution with my PC.

It's an Omen By HP, which I bought secondhand 1 year ago.

When I play certain games, like the Guild war 2 genre, the PC crashes, I have a screen of different color, apart from white, with small pixel stripes of all colors.

I changed the 2 DDs, I have an SSD and an HDD, I change the battery, I tested with the ram bars by playing with them one after the other but always with the same result. my graphics card driver up to date, my wifi card driver too, my license and activate, wind update and ok.

View: https://imgur.com/a/36192eV

View: https://imgur.com/a/byaZXpp


Here are the 2 images of my concern, I even contact HP support, but he can't find anything.

If you could help me, I would be delighted.

Sry my english is not good ^^'

Thank you.
 

Colif

Win 10 Master
Moderator
I know the latest Nvidia drivers don't play nice with 1070 cards but they won't cause it to restart.

Heat can cause restarts, and playing at max on a laptop would cause that.

you could run HWINFO64 and see if any of its sensors record a problem
https://www.guru3d.com/files-details/hwinfo64-download.html
when you open it, tick next to Sensors only and click run
in the next window, along bottom of app are icons.
on the icon to the right of the clock, click the button that says "logging on" if you hover mouse over it
this opens file explorer and allows you to create a log file.
Need to do this before starting game each time until you get error.
Results are created as CSV files that can be read by Excel ro Google docs.
can upload them tto file sharing website and I can have a look. Sensors on new boards tend to have too much info.
 

Colif

Win 10 Master
Moderator
1st error Kernel power 41 (63) is not a cause, its a reaction. Windows on startup runs a report and if it finds it wasn't shutdown correctly, it creates that error report.
the volmgr error might be just reporting it couldn't create a dump, I cannot tell from the info provided.

I have a screen of different color, apart from white, with small pixel stripes of all colors.
that is disturbing, I would think it sounds like a gpu error
I would run tests like these two (not at same time)
https://geeks3d.com/furmark/
https://benchmark.unigine.com/heaven

what GPU does it have?
 
Apr 19, 2020
3
0
10
0
Hello,

Thank you for your reply.

So I executed Furmak first and the reference after.

for the benchmark = here is no crash I run it in ultra, no problem.
for the Furmak here

the problem is that I only crash on Guild War 2 games,

when I have the graphics a mac crashes, but when I'm at the minimum it doesn't crash.
 

Colif

Win 10 Master
Moderator
I know the latest Nvidia drivers don't play nice with 1070 cards but they won't cause it to restart.

Heat can cause restarts, and playing at max on a laptop would cause that.

you could run HWINFO64 and see if any of its sensors record a problem
https://www.guru3d.com/files-details/hwinfo64-download.html
when you open it, tick next to Sensors only and click run
in the next window, along bottom of app are icons.
on the icon to the right of the clock, click the button that says "logging on" if you hover mouse over it
this opens file explorer and allows you to create a log file.
Need to do this before starting game each time until you get error.
Results are created as CSV files that can be read by Excel ro Google docs.
can upload them tto file sharing website and I can have a look. Sensors on new boards tend to have too much info.
 
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