So, when in XP, when you click start/printers and faxes, does it show the printer as ready, offline, not availaible,... ? When you print direct from word, do you see the job in the print queue? Also, if you right-click the printer and select properties, then click the "print test page" button, does that work? if you can't get the test page to work, then none of the XP programs will be able to print.