Question Win Updates PC and mouse Freezing

[Reidy100]

OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-LPHSU24
System Manufacturer Dell Inc.
System Model XPS 8940
System Type x64-based PC
System SKU 09C5
Processor 11th Gen Intel(R) Core(TM) i5-11400 @ 2.60GHz, 2601 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Dell Inc. 2.15.1, 27/09/2023
SMBIOS Version 3.2
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 0427JK
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1

User Name DESKTOP-LPHSU24\steve
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.61 GB
Available Physical Memory 2.64 GB
Total Virtual Memory 18.6 GB
Available Virtual Memory 13.0 GB


Hi PC keeps freezing permanently every couple of hours and apart from reboouting nothing else will unfreeze it.
A lot of the time looking at error logs on event viewer microsoft updates is mentioned I am not sure how to find the event that causes the freezing.

But also stuff like this

Error 29/06/2024 14:41:40 DeviceSetupManager 131 None
Error 29/06/2024 14:41:40 DeviceSetupManager 131 None
Error 29/06/2024 14:41:40 DeviceSetupManager 131 None
Error 29/06/2024 14:41:40 DeviceSetupManager 131 None
Error 29/06/2024 14:41:40 DeviceSetupManager 131 None
Error 29/06/2024 14:41:40 DeviceSetupManager 131 None
Error 29/06/2024 14:41:40 DeviceSetupManager 131 None
Error 29/06/2024 14:41:40 DeviceSetupManager 131 None
Error 29/06/2024 14:41:40 DeviceSetupManager 131 None
Error 29/06/2024 10:41:56 DeviceSetupManager 131 None
Error 29/06/2024 10:41:43 DeviceSetupManager 131 None
Error 29/06/2024 10:41:40 DeviceSetupManager 131 None
Error 29/06/2024 10:41:39 DeviceSetupManager 131 None
Error 29/06/2024 10:41:38 DeviceSetupManager 131 None
Error 29/06/2024 10:41:38 DeviceSetupManager 131 None

Some may be from me pushing the button to turn pc but theres alot about event viewer i dont know about.
Are there posts on here about Event Viewer;





A few from the log






Log Name: System
Source: Microsoft-Windows-Kernel-General
Date: 22/06/2024 12:45:36
Event ID: 16
Task Category: None
Level: Information
Keywords:
User: SYSTEM
Computer: DESKTOP-LPHSU24
Description:
The access history in hive \??\C:\Users\steve\AppData\Local\Packages\MicrosoftWindows.CrossDevice_cw5n1h2txyewy\Settings\settings.dat was cleared updating 37 keys and creating 5 modified pages.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-General" Guid="{a68ca8b7-004f-d7b6-a698-07e2de0f1f5d}" />
<EventID>16</EventID>
<Version>0</Version>



Log Name: System
Source: Microsoft-Windows-Kernel-General
Date: 22/06/2024 12:45:21
Event ID: 15
Task Category: (10)
Level: Information
Keywords:
User: SYSTEM
Computer: DESKTOP-LPHSU24
Description:
Hive \??\C:\Users\steve\AppData\Local\Microsoft\Windows\UsrClass.dat was reorganized with a starting size of 6828032 bytes and an ending size of 6488064 bytes.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-General" Guid="{a68ca8b7-004f-d7b6-a698-07e2de0f1f5d}" />
<EventID>15</EventID>
<Version>0</Version>
<Level>4</Level>




Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 14/06/2024 17:12:17
Event ID: 137
Task Category: (276)
Level: Error
Keywords: (1024),(4)
User: N/A
Computer: DESKTOP-LPHSU24
Description:
The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S4). This can result in reduced resume performance.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>137</EventID>

Source: Service Control Manager
Date: 22/06/2024 12:45:10
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-LPHSU24
Description:
The igccservice service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>


Many thanks in advance
Steve

 

[Lutfij]

Welcome to the forums, newcomer!

https://support.microsoft.com/en-us...-windows-365e0031-36b1-6031-f804-8fd86e0ef4ca
Try this ^

BIOS Version/Date Dell Inc. 2.15.1, 27/09/2023
https://www.dell.com/support/home/en-us/product-support/product/xps-8940-desktop/drivers
You are pending a BIOS update, see if that helps.

You might want to have your bootable USB installer for Windows 11 recreated just in case you need to reinstall the OS?

 

[Reidy100]

Hi Thanks for the welcome and reply.

Have done those scans previously but did them again just in case. All good

Went on the dell website got these done
https://pbs.twimg.com/media/GRUKfJPXIAAquw6?format=png&name=large


Regarding this "You might want to have your bootable USB installer for Windows 11 recreated just in case you need to reinstall the OS?"

Do I still need to do this as Bios updated

Many thanks for your help
Appreciated

 

[Reidy100]

Havent had a freeze since. Many thanks Lutfij

Steve

 

[Lutfij]

I would keep a bootable USB installer handy(as in make one off of Microsoft's site, then backup all mission critical data.

You're welcome though just trying to help!