Win10 is trying to kill me!

[DamianSicks]

Been using this Alienware aurora since 2010. She has served me well. Last year I upgraded her with 12gb Ram, GTX 970 and a 1TB HDD/SSD hybrid. Recently i bought new 3D monitor and Nvidia 3D vision and everything was fine until a weeks ago when the BSOD started at random times when active OR idle every single time i used the PC and at completely different intervals. IRQ LESS OR NOT EQUAL, Uncorrectable error and then it was stuck on a loadup loop for days. I was finally able to get back into windows but now its "driver verifier detected violation : gkernel.sys". I ran a checkdisk and repair on the c: drive and aside from the main issue of the BSOD the pc was running at almost full load on idle after that! As if the BSOD wasnt enough! Anyways I am at my wits end here, I cant find any info on how to fix this and I hope you kind folks can help me out. Tell me what you need from me to help you diagnose this issue and keep in mind that nothing was really changed on the PC recently until the 3D Vision but that was working just fine for awhile before the BSOD so I'm doubting thats what did it. I need help ASAP! Thanks in advance to anyone who offers help.

 

[Colif]

check you have latest BIOS

only uncorrectable errors i know of normally have WHEA in front of them

Can't find anything on gkernel.sys. are you running driver verifer as I haven't seen it react like that randomly

can you download and run who crashed: http://www.resplendence.com/whocrashed
it looks at errors and gives us a summary

copy/paste results here

 

[DamianSicks]

Def didn't see any WHEA on any of the BSOD. The last bios update they had for this model was years ago so im using the most current bios version. As for the software you suggested I will try and do it as soon asI can log back in, as I read your reply another BSOD happened right before windows suggested a restart to install updates so im waiting on the update installation but its taking forever

 

[Colif]

irq errors are driver related, so the report may tell us exactly what cause is or just point at windows and blame it.

 

[DamianSicks]

Don't know what the McAfee deal is about, I don't use McAfee BUT ANYWAY here is the info you requested ( I think this is what you wanted copied and pasted)

System Information (local)
--------------------------------------------------------------------------------

Computer name: DAMIAN6BETA-PC
Windows version: Windows 10 , 10.0, build: 14393
Windows dir: C:\WINDOWS
Hardware: Aurora, Alienware, 04VWF2
CPU: GenuineIntel Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 12875382784 bytes total




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Crash Dump Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Sun 10/2/2016 7:02:25 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\100216-34640-01.dmp
This was probably caused by the following module: gkernel.sys (gkernel+0x2E31)
Bugcheck code: 0xC4 (0xF6, 0x3E4, 0xFFFFDF8C8BAD8800, 0xFFFFF801077F2E31)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Users\DAMIAN~1\AppData\Local\Temp\gkernel.sys
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
A driver references a user-mode handle as kernel mode. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: gkernel.sys .
Google query: gkernel.sys DRIVER_VERIFIER_DETECTED_VIOLATION



On Sun 10/2/2016 7:02:25 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: gkernel.sys (gkernel+0x2E31)
Bugcheck code: 0xC4 (0xF6, 0x3E4, 0xFFFFDF8C8BAD8800, 0xFFFFF801077F2E31)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Users\DAMIAN~1\AppData\Local\Temp\gkernel.sys
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
A driver references a user-mode handle as kernel mode. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: gkernel.sys .
Google query: gkernel.sys DRIVER_VERIFIER_DETECTED_VIOLATION



On Sun 10/2/2016 6:21:07 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\100216-34750-01.dmp
This was probably caused by the following module: gkernel.sys (gkernel+0x2E31)
Bugcheck code: 0xC4 (0xF6, 0x368, 0xFFFFC78A3C189800, 0xFFFFF8097CCF2E31)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Users\DAMIAN~1\AppData\Local\Temp\gkernel.sys
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
A driver references a user-mode handle as kernel mode. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: gkernel.sys .
Google query: gkernel.sys DRIVER_VERIFIER_DETECTED_VIOLATION



On Sat 10/1/2016 9:02:31 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\100116-44296-01.dmp
This was probably caused by the following module: gkernel.sys (gkernel+0x2E31)
Bugcheck code: 0xC4 (0xF6, 0x1BC, 0xFFFFE702C09F1080, 0xFFFFF808DDBB2E31)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\Users\DAMIAN~1\AppData\Local\Temp\gkernel.sys
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
A driver references a user-mode handle as kernel mode. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: gkernel.sys .
Google query: gkernel.sys DRIVER_VERIFIER_DETECTED_VIOLATION



On Sat 10/1/2016 7:30:28 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\100116-40828-01.dmp
This was probably caused by the following module: mpfp.sys (Mpfp+0x1860E)
Bugcheck code: 0xC4 (0xF6, 0x44, 0xFFFFBB030A8A7800, 0xFFFFF80AA64A860E)
Error: DRIVER_VERIFIER_DETECTED_VIOLATION
file path: C:\WINDOWS\system32\drivers\mpfp.sys
product: McAfee Personal Firewall Plus
company: McAfee, Inc.
description: McAfee Personal Firewall Plus Driver
Bug check description: This is the general bug check code for fatal errors found by Driver Verifier.
A driver references a user-mode handle as kernel mode. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mpfp.sys (McAfee Personal Firewall Plus Driver, McAfee, Inc.).
Google query: McAfee, Inc. DRIVER_VERIFIER_DETECTED_VIOLATION



On Fri 9/30/2016 7:22:12 PM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\093016-42234-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14A0B0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800D636EC36, 0xFFFF8780C81E2ED0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.





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Conclusion
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6 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

mpfp.sys (McAfee Personal Firewall Plus Driver, McAfee, Inc.)
gkernel.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

 

[Colif]

try disabling driver verifier as it will only keep creating bsod while you run it: http://www.tenforums.com/tutorials/5470-driver-verifier-enable-disable-windows-10-a.html#Part3

macafee personal firewall probably came in on some other program you installed. Have a look in control panel/programs and see if its running
http://www.pchell.com/virus/uninstallmcafee.shtml

gkernal.sys is an unknown, might be associated with macafee

try a malware scan and/or av scan

 

[DamianSicks]

i tried deleting the mcaffe driver but it said was in use so i went into safemode and deleted it, i will try the verifier suggestion and see how things go. Thanks for all the help so far.

 

[Colif]

gkernel.sys only been recorded in Ukraine or Thailand/Indonesia. NO real indication of what it it either. Its signed by Hoa Binh Informatics .,JSC

have you heard of Gcafe? or Garena Cafe? It seems Stanford University use it

http://www.gcafepro.ph/

plenty of videos but all in Thai

 

[DamianSicks]

After taking the recommended actions I am happy to say that the PC has been running all night long and no BSOD! The usage is also back to its normal low level. Perhaps that Macafee driver was some sort of backdoor malware that was using my PC resources??

As for the Garena: I actually know what that is. US/UK publisher stopped supporting/providing the free FIFA ONLINE game so the only way to still play is to claim you are in Thailand and download it from Garena which is pretty much a Thai version of Steam.

Thanks for all the help, I truly appreciate it.