Question Win10 recognizes external but won't allow access

Dr Shankinstein

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Jun 9, 2012
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Wanting to transfer files off an old 2012 HP-ATP6TGH, but it's not allowing me to access my external drive. USBs work fine, drive appears in device manager as well as devices and printers, but there is no way to access the folder and transfer files from other folders. I've watched several videos and read several articles and NONE of them work for this issue. PLEASE HELP
 

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