I am using the included backup software. I had know issues back up schedule ran perfectly for months since i installed the new synology NAS ds1817. Then without any changes being made that i am aware of and i am the only I.T person with access. I can no longer back up to the NASds1817. I am recieving error "There was a failure in preparing the backup image of one of the volumes in the backup set Detailed error the specified backup disk cannot be found"
Without making any changes i can plug in a my book via USB and get a back up. The issue is backing up via USB takes over 24 hrs . I have been back and fourth a dozen times with synology tech support and i have yet to be able to actually speak to someone. The keep asking for more and more info,logs,screenshots. I am at my witts end i have sent them every possible error via screen shot, all the logs from the NAS.
I have been dealing with this for over a month with no help from synologys tech support. I have been running backups through USB but it slows down the network and causes users to complain.
If anyone has Any info or ideas on this please let me know.
Again synology tech support has been unhelpful. I keep asking just to speak to someone or have a tech remote in but thats not the way they do things. I have to log into the NAS, from there go into my account and submit a ticket. I have submited several tickets and any and all info the asked for i have provided and still i have yet to recieve any support. I need to find away to fix this issue even if its a temp fix/workaround until i can get synology tech support to help me work through this issue. I am just missing to many nights of backups either because the networks gets to slow and i have to cancel the back up or the back up from last night is still working 24hrs later. I just need to get backup schedule back on track.. any help will be greatly apreciated..
Thanks
Ivan
Without making any changes i can plug in a my book via USB and get a back up. The issue is backing up via USB takes over 24 hrs . I have been back and fourth a dozen times with synology tech support and i have yet to be able to actually speak to someone. The keep asking for more and more info,logs,screenshots. I am at my witts end i have sent them every possible error via screen shot, all the logs from the NAS.
I have been dealing with this for over a month with no help from synologys tech support. I have been running backups through USB but it slows down the network and causes users to complain.
If anyone has Any info or ideas on this please let me know.
Again synology tech support has been unhelpful. I keep asking just to speak to someone or have a tech remote in but thats not the way they do things. I have to log into the NAS, from there go into my account and submit a ticket. I have submited several tickets and any and all info the asked for i have provided and still i have yet to recieve any support. I need to find away to fix this issue even if its a temp fix/workaround until i can get synology tech support to help me work through this issue. I am just missing to many nights of backups either because the networks gets to slow and i have to cancel the back up or the back up from last night is still working 24hrs later. I just need to get backup schedule back on track.. any help will be greatly apreciated..
Thanks
Ivan