I was asked to look at a Win7 laptop that will not boot. It starts up, then just as the 4 coloured dots come together on the startup screen, it freezes, blue screens and immediately reboots. It also reboots when trying to start in safe mode. I have tried Win7 repair, different memory, hdd checks, virus scanning the hdd etc but to no avail.
Now the strange part. I put the hdd in a different make and model of laptop, different chipset etc, and it booted to the desktop with no problems. I tried a new hdd in the offending laptop, installed Win7 and it booted fine, so I take it I can rule out hdd and memory issues. So now I'm thinking it could be a driver issue. But how do I uninstall the drivers without being able to boot the laptop? Do I just clean out the /windows/inf and /system 32/drivers folders?
Any help with this would be greatly appreciated.
Now the strange part. I put the hdd in a different make and model of laptop, different chipset etc, and it booted to the desktop with no problems. I tried a new hdd in the offending laptop, installed Win7 and it booted fine, so I take it I can rule out hdd and memory issues. So now I'm thinking it could be a driver issue. But how do I uninstall the drivers without being able to boot the laptop? Do I just clean out the /windows/inf and /system 32/drivers folders?
Any help with this would be greatly appreciated.