[SOLVED] Windows 10 2004 (20H2?) update from version 1909 fail

[dg27]

I got tired of the nag messages to update from v 1909 and let Windows Update run. Big mistake.

Annoying enough was that it undid all of the many tweaks I had made with Open Shell.

But the dealbreaker was that it completely hosed my Office 365 Outlook profiles. I rely heavily on Outlook and have no use for the online version. I have two profiles: work email and personal. Each has its own .pst, which I back up redundantly every day.

The first time I opened Outlook I saw that I no longer had a choice of profiles: There was only one. And what it gave me was both accounts in one GUI: Work email on top and personal (which is a Yahoo account) below that.

But worst of all was that my personal folders were either deleted completely or emptied. This is a huge issue because I have always been very diligent about carefully filing messages I send and receive for use when I need them again, which is often.

I tried to swap in a backup of yesterday's .pst and it changed nothing.

Luckily, I run Acronis every day and was able to restore my OS to yesterday's version, which included the Outlook .psts.

Is there any way of ensuring that if and when I eventually do update, these issues won't recur? (I would stick with 1909 if I could.)

Has anyone else had Outlook profile problems with the latest version? ( I googled and didn't see anything.)

 

[Colif]

2004 is 20H1. 2010 which is 20H2 is due out very soon.

I can't find anything on 2004 deleting office profiles/pst files.

 

[Deleted member 14196]

What’s interesting to me is that you are able to stop Windows update which means you’ve done something funny to your OS In the first place to cause such a problem because I have never heard of this and I’ve never seen this

 

[dg27]

What’s interesting to me is that you are able to stop Windows update which means you’ve done something funny to your OS In the first place to cause such a problem because I have never heard of this and I’ve never seen this

Not sure what you mean: The Pro version allows you postpone all updates.

I had been postponing every couple of weeks, then let it run yesterday.

When the update caused all the problems I described, I simply restored my machine to the version from the day before. using Acronis.

I certainly don't have the expertise to do anything "funny" to my OS. It's version 1909, which I installed in March.

 

[Deleted member 14196]

maybe what you should do is have your pst files backed up, and uninstall office before updating next time. then update and reinstall office

 

[dg27]

That's a great idea. Thanks.