[SOLVED] windows 10 after install can't see ssds

[Escaladieu]

I’m having problems with a windows 10 install. I’ve successfully installed windows onto a machine which has a ssd boot drive and 4 other ssds which have previously been configured as a storage space (it’s a reinstall) the boot drive is an M2. Its an ASUS ROG board. All is well with the install except that windows cannot see the 4 ssds. The drives are visible in the BIOS, and in control panel device manager, but not in the disk manager section of computer management. I therefore cannot configure the drives because windows cannot see them. I have successfully done a reinstall like this before and windows 10 has recognised the storage space without issue and I have not had to reconfigure it.

The drivers for the board are up to date, I used the provided utility to download them and the utility reports all required drivers are present. Drives are set to ACHI in the BIOS. I didn’t change the BIOS settings from the previous install anyway, so nothing has changed there. I can only think that this is a windows problem of some kind, but I’m out of ideas as to what to try next.
Any suggestions anyone?

 

[Traditore]

So when you go into Storage Spaces does it say that the only option is to create a new pool?

try

get-storagepool

in PowerShell and see what it says

 

[Escaladieu]

So when you go into Storage Spaces does it say that the only option is to create a new pool?

try

get-storagepool

in PowerShell and see what it says

Thanks for helping. I can't get that far. Storage spaces reports no drives available. The drives don't show up in disk management, that's the issue. Although they are visible in device manager, the BIOS and the Intel storage management, they don't show up in the disk management section of computer management. I must be missing something fundemental, but what I don't know.

 

[Colif]

I have seen similar before, but that was in cache drives and in that case the drives were set up as raid.

Sometimes drives managed by Intel rapid storage technology are hidden from windows. Have you run that program? or is that what you mean by Intel storage management?

 

[Escaladieu]

I have seen similar before, but that was in cache drives and in that case the drives were set up as raid.

Sometimes drives managed by Intel rapid storage technology are hidden from windows. Have you run that program? or is that what you mean by Intel storage management?

Yes, apologies Intel rapid storage technology. Yes I installed it and ran it and it shows the drives present & healthy. I then removed it and installed just the driver. I've tried uninstalling the drives and reinstalling them, and also the AHCI controller and reinstalling that - with a view to forcing a rescan. No effect. A rescan in disk manager doesn't work either. Stumped.

 

[Colif]

This might not help but its a start

can you follow this and then copy/paste output into a post below

It would be great to have additional information about the Intel Rapid Storage Technology you are using. Please follow the steps below:
View System Report

To view a system report, follow these steps:

1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
2. Click the Help icon.
3. Click the System Report icon.

Save System Report
To save a system report, follow these steps:

1. Open the Intel Rapid Storage Technology user interface (Start > Programs > Intel > Intel® Rapid Storage Technology).
2. Click the Help icon.
3. Click the System Report icon.
4. Click Save.

I look forward to hearing from you.

https://forums.intel.com/s/question...nt-show-in-storage-system-view?language=en_US
not exact problem

can you also take screenshots of what it looks like in IRST as I wouldn't mind seeing it. Upload to an image sharing website and show link here

 

[Colif]

from what i can tell, storage space and IRST aren't the same thing.
If its showing in IRST it might be a raid array.
IN IRST, what does it show under Storage System view on Status screen? mention anything about a sata array?
just curious if its something like this guy - https://community.acer.com/en/discu...ng-intel-rapid-storage-technology-please-help

 

[Escaladieu]

from what i can tell, storage space and IRST aren't the same thing.
If its showing in IRST it might be a raid array.
IN IRST, what does it show under Storage System view on Status screen? mention anything about a sata array?
just curious if its something like this guy - https://community.acer.com/en/discu...ng-intel-rapid-storage-technology-please-help

Thanks for helping. Yes, storage spaces and IRST technology are different. I think you set the BIOS to RAID for use with IRST, and to AHCI with storage spaces. Mine's set to AHCI. On my system IRST shows all the disks, but they are not combined in anyway. I removed IRST after installing it - just installed it to get the driver. So its not present on my system, and can't be interfering in any way.

 

[USAFRet]

What does the Disk Management window look like?
Screencap, please.

 

[Escaladieu]

Thanks, it just shows the C: drive, nothing else

 

[Escaladieu]

I think I have an inkling of what the issue is. I restored the previous W10 build from a backup, and looked at disk manager. It shows the C: drive and a storage space as a volume. I'm guessing the drives not showing up is that they were configured as a storage space on the previous build and there's an issue with the new build recognising them. So I'm now looking at how to reset or reconfig a storage space volume.

 

[popatim]

It's odd that the disks aren't present in Disk management.
Try turning off Secure Boot and turning on CSM in the bios.

 

[Escaladieu]

It's odd that the disks aren't present in Disk management.
Try turning off Secure Boot and turning on CSM in the bios.

I have found the problem, many thanks to all those who responded. The issue was that windows somehow marks a storgae space volume with the windows version that was last used with it. Lower versions of windows cannot see the volume.
I was rebuilding the system after a failed update to 1909. This failed to install but did manage to mark the Storage space volume as being used with 1909. My windows USB stick which I used to reinstall windows was 1803. It therefore could not see the storage spaces volume. I should have continued to update windows after the reinstall and all would have been well. Instead I got stuck on why the volume was not visible. Its all working now.

 

[popatim]

Good fix!