- Jan 3, 2017
- 9
- 0
- 1,510
I have had serious issues with Windows 10 and possibly my motherboard ever since a system freeze the other night. I was playing a game (not a particularly taxing one), when the entire system froze. I had to do a manual shutdown by holding the power button and then I was off to bed.
The next day, I turned on the computer to find that the keyboard, mouse, webcam, and all other USB devices were not functioning. It was as if all of the USB ports were magically turned "off". This was a problem, as I only had USB devices, so I ordered a PS/2 keyboard and mouse to get back into the system. The system was also no longer completely shutting down or restarting. The screens would go black, but the fans and lights would all stay on. This will cause more issues later.
From there, the problems seemed to only get worse. I was able to uninstall all of the drivers for the USB, turn off the computer (forced to do a manual shutdown as the computer will no longer restart on its own), and boot back up but none of this helped. I could see that my xHCI Compliant Host Controller had a yellow exclamation point indicator and stated it had a Code 10 "device cannot start" and this went unchanged when uninstalling drivers, etc.
I kicked around a bit in the BIOS but did not see anything amiss. Note: my USB keyboard and mouse would not work in the BIOS or at any point since the USB ports seemingly all went down.
I reached out to Windows support and they had me attempt a clean reinstall, which failed. The PC will not reset on its own, so after waiting about an hour, I manually reset the PC and received an error message. I then attempted a full reset of the PC, keeping none of my files, which also failed, and now I receive an error message that the Windows install failed and it would attempt again upon restart. It then attempts to restart, fails, and when I eventually manually reset the PC, it simply gives the same message.
My original Windows install was through USB, and my PC does not have a disc drive besides an external USB DVD-ROM. I'm at a total loss here. I built this PC on my own, my first rig ever, so be kind.
I can't get into Windows 10, my USB ports are still not working, I can't reinstall Windows 10 through USB for that reason, and the computer still will not fully reset or power down when instructed. I did check all of the weird power settings on Windows 10 prior to being entirely locked out of it and turned off all the hybrid shutdown and fast foot stuff to no avail. I'm hoping somebody can help or point me in the right direction. This is incredibly frustrating, and I am yet to see good solutions for these problems on any of the other forums. I did notice the back and forth here seemed to have a lot more interesting takes on similar issues.
Here are my specs:
Intel i7-6700k
ASUS Z170-A ATX
Corsair RMx 750w
32gb DDR4
Samsung 950 Pro 512gb SSD
MSI GeForce GTX 1070 Founder's Edition
I built the thing exclusively for gaming, so file loss, etc. wasn't a big deal to me. I haven't done anything wild like overclocking, still getting my footing in the whole PC gaming world.
For context: I built the rig in late September and have had zero issues up until this point, in which the issues were quickly catastrophic.
Thanks,
Sean
The next day, I turned on the computer to find that the keyboard, mouse, webcam, and all other USB devices were not functioning. It was as if all of the USB ports were magically turned "off". This was a problem, as I only had USB devices, so I ordered a PS/2 keyboard and mouse to get back into the system. The system was also no longer completely shutting down or restarting. The screens would go black, but the fans and lights would all stay on. This will cause more issues later.
From there, the problems seemed to only get worse. I was able to uninstall all of the drivers for the USB, turn off the computer (forced to do a manual shutdown as the computer will no longer restart on its own), and boot back up but none of this helped. I could see that my xHCI Compliant Host Controller had a yellow exclamation point indicator and stated it had a Code 10 "device cannot start" and this went unchanged when uninstalling drivers, etc.
I kicked around a bit in the BIOS but did not see anything amiss. Note: my USB keyboard and mouse would not work in the BIOS or at any point since the USB ports seemingly all went down.
I reached out to Windows support and they had me attempt a clean reinstall, which failed. The PC will not reset on its own, so after waiting about an hour, I manually reset the PC and received an error message. I then attempted a full reset of the PC, keeping none of my files, which also failed, and now I receive an error message that the Windows install failed and it would attempt again upon restart. It then attempts to restart, fails, and when I eventually manually reset the PC, it simply gives the same message.
My original Windows install was through USB, and my PC does not have a disc drive besides an external USB DVD-ROM. I'm at a total loss here. I built this PC on my own, my first rig ever, so be kind.
I can't get into Windows 10, my USB ports are still not working, I can't reinstall Windows 10 through USB for that reason, and the computer still will not fully reset or power down when instructed. I did check all of the weird power settings on Windows 10 prior to being entirely locked out of it and turned off all the hybrid shutdown and fast foot stuff to no avail. I'm hoping somebody can help or point me in the right direction. This is incredibly frustrating, and I am yet to see good solutions for these problems on any of the other forums. I did notice the back and forth here seemed to have a lot more interesting takes on similar issues.
Here are my specs:
Intel i7-6700k
ASUS Z170-A ATX
Corsair RMx 750w
32gb DDR4
Samsung 950 Pro 512gb SSD
MSI GeForce GTX 1070 Founder's Edition
I built the thing exclusively for gaming, so file loss, etc. wasn't a big deal to me. I haven't done anything wild like overclocking, still getting my footing in the whole PC gaming world.
For context: I built the rig in late September and have had zero issues up until this point, in which the issues were quickly catastrophic.
Thanks,
Sean
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