[SOLVED] Windows 10 BSOD irql minidumps attached

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thecontact

Reputable
Nov 3, 2019
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Hi all,
So I was playing Skyrim. Then I got a BSOD with irql_not_less_or_equal error. Then it happened again.
Here you can download the .dmp files. But I did the analyze think and below you can see the reports.
Do you know what caused the crashes?

Thanks.

Code: 
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8055a63a81a, address which referenced memory

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 4686

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-V0D1APA

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 8447

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 84

    Key  : Analysis.System
    Value: CreateObject

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE:  a

BUGCHECK_P1: 0

BUGCHECK_P2: ff

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8055a63a81a

READ_ADDRESS: fffff8055b0fa388: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff8055b00f2a8: Unable to get Flags value from nt!KdVersionBlock
fffff8055b00f2a8: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
0000000000000000

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

TRAP_FRAME:  ffffe38e5f84f720 -- (.trap 0xffffe38e5f84f720)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=33df8a6049b00000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8055a63a81a rsp=ffffe38e5f84f8b0 rbp=ffffe38e5f84f860
r8=ffffe38e5f84fa10  r9=0000000000000000 r10=fffff8055a400000
r11=ffffe38e5f84fa10 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di ng nz na po nc
nt!KiExecuteAllDpcs+0x46a:
fffff805`5a63a81a 5e              pop     rsi
Resetting default scope

STACK_TEXT: 
ffffe38e`5f84f5d8 fffff805`5a7efa29     : 00000000`0000000a 00000000`00000000 00000000`000000ff 00000000`00000000 : nt!KeBugCheckEx
ffffe38e`5f84f5e0 fffff805`5a7ebd29     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
ffffe38e`5f84f720 fffff805`5a63a81a     : ffffbc80`cd24b240 00000000`00000008 ffffe38e`5f84f9d0 fffff805`5a6399a4 : nt!KiPageFault+0x469
ffffe38e`5f84f8b0 fffff805`5a6399a4     : 00000000`00000000 00000000`00000000 00000000`00000008 00000000`00000000 : nt!KiExecuteAllDpcs+0x46a
ffffe38e`5f84f8d0 fffff805`5a7e16ce     : 00000000`00000000 ffffbc80`cd240180 ffffbc80`cd24b240 ffffd10f`e1018080 : nt!KiRetireDpcList+0x1f4
ffffe38e`5f84fb60 00000000`00000000     : ffffe38e`5f850000 ffffe38e`5f849000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e


SYMBOL_NAME:  nt!KiExecuteAllDpcs+46a

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.19041.388

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  46a

FAILURE_BUCKET_ID:  AV_nt!KiExecuteAllDpcs

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {b88a28a0-fcde-99e9-6174-619833d00ab9}

Followup:     MachineOwner


Code: 
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000000000008e, memory referenced
Arg2: 00000000000000ff, IRQL
Arg3: 0000000000000073, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8026c6cc811, address which referenced memory

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 4046

    Key  : Analysis.DebugAnalysisProvider.CPP
    Value: Create: 8007007e on DESKTOP-V0D1APA

    Key  : Analysis.DebugData
    Value: CreateObject

    Key  : Analysis.DebugModel
    Value: CreateObject

    Key  : Analysis.Elapsed.mSec
    Value: 21555

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 90

    Key  : Analysis.System
    Value: CreateObject

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE:  a

BUGCHECK_P1: 8e

BUGCHECK_P2: ff

BUGCHECK_P3: 73

BUGCHECK_P4: fffff8026c6cc811

WRITE_ADDRESS: fffff8026d0fa388: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff8026d00f2a8: Unable to get Flags value from nt!KdVersionBlock
fffff8026d00f2a8: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
000000000000008e

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

TRAP_FRAME:  fffff80272e6c490 -- (.trap 0xfffff80272e6c490)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000989
rdx=0000000000000004 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8026c6cc811 rsp=fffff80272e6c620 rbp=0000000000000000
r8=0000000000000000  r9=0000000003d9dad5 r10=0001d3d25117ff71
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up di ng nz na pe nc
nt!PpmIdleExecuteTransition+0x661:
fffff802`6c6cc811 80bb8d00000001  cmp     byte ptr [rbx+8Dh],1 ds:00000000`0000008d=??
Resetting default scope

STACK_TEXT:
fffff802`72e6c348 fffff802`6c7efa29     : 00000000`0000000a 00000000`0000008e 00000000`000000ff 00000000`00000073 : nt!KeBugCheckEx
fffff802`72e6c350 fffff802`6c7ebd29     : 00000000`00000002 0000143f`95e83ae1 0000007b`00000001 fffff802`6c72b537 : nt!KiBugCheckDispatch+0x69
fffff802`72e6c490 fffff802`6c6cc811     : 00000000`0000567c 000a7fad`0000005f 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x469
fffff802`72e6c620 fffff802`6c6cc034     : 00000000`00000000 00001f80`00000000 00000000`00000000 00000000`00000002 : nt!PpmIdleExecuteTransition+0x661
fffff802`72e6c9f0 fffff802`6c7e1684     : 00000000`00000000 fffff802`6d126600 ffff990b`1924c040 00000000`00000164 : nt!PoIdle+0x374
fffff802`72e6cb60 00000000`00000000     : fffff802`72e6d000 fffff802`72e66000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x54


SYMBOL_NAME:  nt!PpmIdleExecuteTransition+661

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.19041.388

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  661

FAILURE_BUCKET_ID:  AV_CODE_AV_nt!PpmIdleExecuteTransition

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {3d77750b-80a6-c195-659c-ebcffecd3d05}

Followup:     MachineOwner
---------
 
Solution
Colif
clean install is the hammer approach, I prefer to fix things without wiping all the evidence and starting again.
Driver verifer might have helped, I have instructions for it to reduce the possible pain it can cause. Its a tool made by Microsoft that can break windows. Good job guys.
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minidump conversion - https://jsfiddle.net/1tx5bp8d/show
I can't tell what cause was directly but irq errors can often be drivers, so I look at old ones.
Do you use Intel WIFI?
there might be new drivers for it, try running the Intel software updater - https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html

I would love to offer you a newer Killer ethernet driver but since Intel bought them out last year, they only support Intel products now. I was sad when I discovered that.

Probably new Realtek Audio drivers as well.
 
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@Colif Just got another bsod with a different code. Minidump here. Couldn't update the driver yet. But this time error was SYSTEM_SERVICE_EXCEPTION (dxgmms2.sys). I hope it helps. Do you still think that its related to my realtek driver?
 
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I'm going to post this info so Colif can look at it later.

I ran the dump file through the debugger and got the following information: https://jsfiddle.net/rnjx21mk/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

File information:012221-5250-01.dmp (Jan 21 2021 - 18:00:34)
Bugcheck:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:memory_corruption (Process: System)
Uptime:2 Day(s), 4 Hour(s), 42 Min(s), and 18 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Upvote 0 Downvote
thecontact said:
@Colif Just got another bsod with a different code. Minidump here. Couldn't update the driver yet. But this time error was SYSTEM_SERVICE_EXCEPTION (dxgmms2.sys). I hope it helps. Do you still think that its related to my realtek driver?
Click to expand...
No, that one looks a lot like the GPU drivers.
especially with Gardenmans conversion
below text runs in reverse, bottom was the first thing that happened
STACK_TEXT:
fffff1859d9df940 fffff8016616b6d2 : 0000000000000000 0000000000989680 ffffda0fd0d24000 ffffda0fd0d24000 : dxgmms2!VidSchiCheckNodeTimeout+0xaa
fffff1859d9df950 fffff801660fa8df : 0000000000000000 0000000000000000 0000000000989680 ffffda0fd0d24000 : dxgmms2!VidSchiCheckHwProgress+0x132
fffff1859d9df9c0 fffff80166178a55 : ffffda0fd9fc6000 ffffda0fd0d24000 ffffda0fd9fc6010 ffffda0fd466b920 : dxgmms2!VidSchiScheduleCommandToRun+0x4f
fffff1859d9dfa80 fffff80166178a0a : ffffda0fd0d24400 fffff80166178940 ffffda0fd0d24000 ffffc280e2940100 : dxgmms2!VidSchiRun_PriorityTable+0x35
fffff1859d9dfad0 fffff8014b146735 : ffffda0fd02220c0 fffff80100000001 ffffda0fd0d24000 000fa4efbd9bbfff : dxgmms2!VidSchiWorkerThread+0xca
Click to expand...

dxgmms2.sys = DirectX
99% of the time I see DirectX crash its GPU drivers. The 1% is audio but I think this time its just a coincidence you were doing anything with the Audio.
Try running DDU and reinstall Nvidia drivers - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/
 
Upvote 0 Downvote
Reinstalling drivers didn't fix the issue. Still having BSOD's. I really appreciate your time. Thanks @Colif and @gardenman .
As I googled the BSOD's I come up with lots of threads about it but not a single solution. So I think there is no point to investigate this issue. I will try my luck with format and a clean installation. Microsoft support team recommended using driver verifier but looks like they are out of options too.
 
Upvote 0 Downvote
clean install is the hammer approach, I prefer to fix things without wiping all the evidence and starting again.
Driver verifer might have helped, I have instructions for it to reduce the possible pain it can cause. Its a tool made by Microsoft that can break windows. Good job guys.
 
Upvote 0 Downvote
Solution
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