Question windows 10 BSOD mindump included

gardenman

Admirable
Herald
Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/GDq2.html

Welcome back Axe, feel free to jump in and help. :D

File information:021519-7984-01.dmp (Feb 15 2019 - 18:12:02)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:ntkrnlmp.exe (Process: Anthem.exe)
Uptime:0 Day(s), 0 Hour(s), 25 Min(s), and 54 Sec(s)

The GPU tweaking driver "iomap64.sys" was found on your system. (AI Suite)

The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

Possible Motherboard page: https://www.asus.com/us/Motherboards/ROG-STRIX-B450-F-GAMING/HelpDesk/
There is a BIOS update available for your system. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.
 

gardenman

Admirable
Herald
The tweaking and overclocking drivers are usually used to overclock a system. Overclocks on either the GPU or CPU are often a source of BSODs. However, overclocks usually give a different type of error. The error you got, the IRQL one, is usually related to drivers. Someone else will post with more info later.

Also consider following axe's advice.
 

Colif

Win 10 Master
Moderator
So what exactly does that mean? Im not extremely PC savvy but ive never had this problem on other games. Only Anthem. Are those 2 programs conflicting with Anthem somehow? @gardenman
Gardenman's script auto flags some files, they may not be the cause here, they just nice to know about in some BSOD.

I assume the file Axe is referring to is


May 30 2012 FNETURPX.SYS FNet User Proxy driver (FNet Co., Ltd.) http://www.gotofnet.com/


as it sure is not a win 10 file given its age. It is oldest file on PC apart from the Asus AI suite files
 

Colif

Win 10 Master
Moderator
I wouldn't trust 3rd party driver tools to even get the right drivers.

You have Asus AI Suite installed, I am fairly sure one of its parts is a driver updater so use it since it comes with motherboard. Much safer option.

Do you use any virtual machine software?
 

Skimedman

Distinguished
Jul 18, 2010
72
0
18,630
0
So I actually got a response back from ea games and this is what she said.i even updated my bios yesterday.

This is the complete error you are encountering
2/15/2019 8:24 PM Windows Error Reporting Fault bucket 1585325246211552441, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0

Problem signature:
P1: Anthem.exe
P2: 1.0.0.0
P3: 10.0.17763.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\Users\nicho\AppData\Local\Temp\RDR21A4.tmp\empty.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21A5.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21B5.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21C3.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21F3.tmp.txt

These files may be available here:


Analysis symbol:
Rechecking for solution: 0
Report Id: 7674e4a8-d777-4319-a7b8-9c3dcfabd8c5
Report Status: 268435456
Hashed bucket: 5e47367ec47ba630e60034e979e5f4b9
Cab Guid: 0

It won´t take you too long to check what the RADAR_PRE_LEAK_64 issue is.

C:\Users\nicho\AppData\Local\Temp\RDR21A4.tmp
C:\ProgramData\Microsoft\Windows\WER\Temp\WER21A5.tmp.
\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21B5.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21C3.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER21F3.t

These errors show issues with metadata on your computer
outdated drivers, malware, registry, missing system flies, update issues etc.
This most likely happens during boot.
 

axe0axe0

Respectable
Jun 5, 2017
823
18
2,165
95
I believe the NetFilter driver is implemented by another program. Unfortunately I don't know what program might be using it, so I suggest to go through all installed programs and check them for updates.
 

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