Question Windows 10 BSOD on Dell Inspiron 570

[mrmike16]

Hi everyone,

I'm trying to fix a Windows 10 desktop PC (Dell Inspiron 570, AMD Athlon II X2, 4 GB RAM, Samsung 250 GB SSD+ Seagate 750 GB HDD, DVD RW optic drive) that has a BSOD once or twice a week.
I finally got around to debugging the DMP file in C:\Windows\MiniDump with Microsoft's Windbg Preview. Microsoft told me that it's a memory issue- which is why I chose this category. But Windows 10's Memory Diagnostic Tool reported no errors. I also don't see any out of date drivers. Can someone here please translate the DMP to English, and maybe help pinpoint the issue? Thanks!

Here is the debugged DMP:

Microsoft (R) Windows Debugger Version 10.0.21349.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [K:\Users\User\Desktop\071821-12687-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 19041 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Kernel base = 0xfffff8020f200000 PsLoadedModuleList = 0xfffff8020fe2a2d0
Debug session time: Sun Jul 18 08:42:46.823 2021 (UTC - 4:00)
System Uptime: 9 days 18:54:49.205
Loading Kernel Symbols
...............................................................
................................................................
...................................................
Loading User Symbols
Loading unloaded module list
..................................................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff8020f5f6b90 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffc307859f3870=0000000000000050
0: kd> !analyze -v
***

• *
• Bugcheck Analysis *
• *

***

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except.
Typically the address is just plain bad or it is pointing at freed memory.
Arguments:
Arg1: fffff80200000018, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8021131c5b2, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000002, (reserved)

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 13515

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 142064

Key : Analysis.Init.CPU.mSec
Value: 9280

Key : Analysis.Init.Elapsed.mSec
Value: 149296

Key : Analysis.Memory.CommitPeak.Mb
Value: 81

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


BUGCHECK_CODE: 50

BUGCHECK_P1: fffff80200000018

BUGCHECK_P2: 0

BUGCHECK_P3: fffff8021131c5b2

BUGCHECK_P4: 2

READ_ADDRESS: fffff8020fefb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
fffff80200000018

MM_INTERNAL_CODE: 2

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

TRAP_FRAME: ffffc307859f3b10 -- (.trap 0xffffc307859f3b10)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000001880 rbx=0000000000000000 rcx=ffff8b07618ec490
rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8021131c5b2 rsp=ffffc307859f3ca0 rbp=ffff8b075ccc4000
r8=00000000c00000bc r9=ffff9d0200703000 r10=fffff80200000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
mfehidk+0xc5b2:
fffff8021131c5b2 41ff5218 call qword ptr [r10+18h] ds:fffff80200000018=????????????????
Resetting default scope

STACK_TEXT:
ffffc307859f3868 fffff8020f68dd7d : 0000000000000050 fffff80200000018 0000000000000000 ffffc307859f3b10 : nt!KeBugCheckEx
ffffc307859f3870 fffff8020f5281a0 : 0000000000000000 0000000000000000 ffffc307859f3b90 0000000000000000 : nt!MiSystemFault+0x147d2d
ffffc307859f3970 fffff8020f604d5e : 0000000000000000 ffff8b0700000000 0000000000000000 0000000000000000 : nt!MmAccessFault+0x400
ffffc307859f3b10 fffff8021131c5b2 : 0000000000000000 00000000000002ae ffff8b075ccc4000 ffffb101117ae000 : nt!KiPageFault+0x35e
ffffc307859f3ca0 0000000000000000 : 00000000000002ae ffff8b075ccc4000 ffffb101117ae000 0000000000001880 : mfehidk+0xc5b2


SYMBOL_NAME: mfehidk+c5b2

MODULE_NAME: mfehidk

IMAGE_NAME: mfehidk.sys

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: c5b2

FAILURE_BUCKET_ID: AV_R_INVALID_mfehidk!unknown_function

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {46cfcca4-3630-5f70-fa70-214e3e3a47aa}

Followup: MachineOwner
---------

 

[Fix_that_Glitch]

First check for hard drive issues;

Open a CMD window as an administrator.
Type or paste ‘chkdsk /f /r’ and hit Enter.
Allow the process to complete.

Then perform a system file check.

Open a CMD window as an administrator.
Type or paste ‘sfc /scannow’ and hit Enter.
Allow the process to complete.

Then check for any updates in windows let it run a check.

 

[mrmike16]

Ok, weird. Took me time until the computer was available enough to run scans, but I did that. Came up with no errors. Since then, the BSOD hasn't come up. But it is an extremely random occurrence, so I expect it to happen again sometime this month. It never gives me enough time to take a picture of the Blue Screen, but I suppose the dump file will be enough.