[SOLVED] Windows 10 BSOD's when booting specific programs

[Sarunos]

STOPCODE - WHEA_UNCORRECTABLE_ERROR




OS - windows 10, version 1903, build 18362.778, x64




CPU - intel i7-7820X 3.6 GHz


GPU - Geforce GTX 1080Ti founders edition


RAM - 32GB DDR4 HperX 2666 MHz


Motherboard - Gigabyte AORUS gaming 3, x299, LGA 2066


PSU - Be Quiet BN279 pure power 10 (700W)


About a month after building the pc (2 years ago) I kept experiencing BSOD's, eventually figured out the problem was the CPU cooler and replaced it, about a month ago the same issue cropped up, BSOD consistently about 20 seconds after booting into windows preceded by sudden framerate drop, I replaced the cooler again and the problem persisted, did a clean reinstall of windows and it went away for a few days.



Then the BSOD's only occured when launching chrome, reinstalled chrome and it went away again, same thing happened a few days later but when launching steam.



I did a clean reinstall of steam and the problem went away for about a week, then chrome started acting up again, reinstalled chrome, problem went away.



That was a few days ago, this morning I booted up the computer and now it crashes whenever I launch steam.



Speccy causes the computer to BSOD.



The computer very occasionally crashes on the lock screen before I've even opened the desktop.



The most common stopcode was WHEA_UNCORRECTABLE_ERROR but it has been IRQL_NOT_LESS_OR_EQUAL once or twice.




here are the dmp files: https://www.dropbox.com/sh/qnzijpd19t3sgn7/AAAli0YNSwAyB7rCZFR3IDF-a?dl=0


NOTE: neither steam nor chrome has consistently caused crashes, but both applications conistently crash at boot after the problem turns up for the first time, it persists until I reinstall it.

 

[Colif]

remove any overclocks

WHEA = Windows hardware error architecture. Its an error called by the CPU but not necessarily caused by it. It can be any hardware
can be caused by heat
can be caused by device drivers (mostly overclocking drivers)

Do you have the newest BIOS? https://www.gigabyte.com/au/Motherboard/X299-AORUS-Gaming-3-rev-10/support#support-dl-bios

I will ask a friend to look at the dump files.

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://tendenciousplate.htmlpasta.com/

Spoiler

File information:	050120-13593-01.dmp (May 1 2020 - 11:21:14)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Driver warnings:	*** WARNING: Unable to verify timestamp for Unknown_Module_0000000000000000
Probably caused by:	Unknown_Image (Process: https://www.google.com/search?q=)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 06 Sec(s)

File information:	050120-13312-01.dmp (May 1 2020 - 15:17:55)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 16 Sec(s)

File information:	050120-13250-01.dmp (May 1 2020 - 15:15:56)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	memory_corruption (Process: steamwebhelper.exe)
Uptime:	0 Day(s), 0 Hour(s), 05 Min(s), and 10 Sec(s)

File information:	050120-12859-01.dmp (May 1 2020 - 15:19:45)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:	GenuineIntel (Process: System)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 12 Sec(s)

File information:	050120-12828-01.dmp (May 1 2020 - 11:23:28)
Bugcheck:	WHEA_UNCORRECTABLE_ERROR (124)
Driver warnings:	*** WARNING: Unable to verify timestamp for Unknown_Module_0000000000000000
Probably caused by:	Unknown_Image (Process: https://www.google.com/search?q=)
Uptime:	0 Day(s), 0 Hour(s), 01 Min(s), and 32 Sec(s)

BIOS info was not included in the dump files. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

Which BIOS version are you on? You might want the Beta version since you do have Kingston ram.

Workaround beta BIOS to improve Kingston DDR4-2666 stability concern on some specific memory chip suppliers.

https://www.gigabyte.com/au/Motherboard/Z370-AORUS-Gaming-3-rev-10/support#support-dl-bios

That seems to match what you have.
BIOS updates can fix WHEA errors.

It might also explain the unknown module errors in 2 of the WHEA errors.

1975, good year for windows

Date	Driver	Description
Jan 24 1975	klgse.sys	Kaspersky Security Extender driver
Sep 12 1975	klmouflt.sys	Kaspersky Mouse Device Filter https://www.kaspersky.com/

fake dates to make sure they exist. These aren't a problem, i just thought it was different.
on other end of spectrum

Mar 13 2029	klpd.sys	Kaspersky Format Recognizer https://www.kaspersky.com/
Aug 13 2029	klflt.sys	Kaspersky Filter Core https://www.kaspersky.com/

 

[Sarunos]

Which BIOS version are you on? You might want the Beta version since you do have Kingston ram.


https://www.gigabyte.com/au/Motherboard/Z370-AORUS-Gaming-3-rev-10/support#support-dl-bios

That seems to match what you have.
BIOS updates can fix WHEA errors.

It might also explain the unknown module errors in 2 of the WHEA errors.

1975, good year for windows

Date	Driver	Description
Jan 24 1975	klgse.sys	Kaspersky Security Extender driver
Sep 12 1975	klmouflt.sys	Kaspersky Mouse Device Filter https://www.kaspersky.com/

fake dates to make sure they exist. These aren't a problem, i just thought it was different.
on other end of spectrum

Mar 13 2029	klpd.sys	Kaspersky Format Recognizer https://www.kaspersky.com/
Aug 13 2029	klflt.sys	Kaspersky Filter Core https://www.kaspersky.com/

I just updated BIOS and the issue seems to have been fixed. At the very least the programs that were previously causing crashes no longer do.

Thanks for the help, I'll check in again if it comes back but the outlook is good.