Question Windows 10 BSODs

Feb 26, 2020
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Hi, I recently (past 2 weeks) have been running into BSODS every 2 days. I updated all drivers after the driver verifier kept causing crashes, and did a whole reinstall of windows. I then ran chkdsk and sfc/scannow but still have BSODs and sudden restarts. In the minidump I get

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: Registry

SYMBOL_NAME: nt!HvpGetCellPaged+a2

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 4269a790

IMAGE_VERSION: 10.0.18362.657

STACK_COMMAND: .cxr 0xffffdf0cced714f0 ; kb

BUCKET_ID_FUNC_OFFSET: a2

FAILURE_BUCKET_ID: 0x3B_c0000006_nt!HvpGetCellPaged

BUCKET_ID: 0x3B_c0000006_nt!HvpGetCellPaged

PRIMARY_PROBLEM_CLASS: 0x3B_c0000006_nt!HvpGetCellPaged

Any Ideas?
They always seem to happen when I'm on chrome - not when I'm doing rendering or gaming.
Thanks for you help

https://drive.google.com/file/d/15-suwwX7Bdx8pv-1MuCb1mD7BVKjhXTC/view?usp=sharing link to the full minidump
 
Last edited:

Colif

Win 10 Master
Moderator
Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents (if you try to upload direct from minidump folder you will get permission errors)

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

output will be similar but it will include running drivers and stack text might help identify driver its blaming.
 
Feb 26, 2020
9
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Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

copy that file to documents (if you try to upload direct from minidump folder you will get permission errors)

upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

output will be similar but it will include running drivers and stack text might help identify driver its blaming.
Editted my thread with link. Thanks for responding
 

gardenman

Admirable
Herald
Hi, I ran the dump file through the debugger and got the following information: https://prepotentdinner.htmlpasta.com/

File information:022220-27531-01.dmp (Feb 22 2020 - 13:23:54)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: Registry)
Uptime:9 Day(s), 6 Hour(s), 52 Min(s), and 12 Sec(s)

Comment: The overclocking driver "XtuAcpiDriver.sys" was found on your system. (Intel Extreme Tuning Utility)

Comment: BIOS info was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

Edit: Results for dump below: https://prettierminute.htmlpasta.com/

File information:022720-31093-01.dmp (Feb 27 2020 - 11:26:14)
Bugcheck:CRITICAL_PROCESS_DIED (EF)
Probably caused by:memory_corruption (Process: svchost.exe)
Uptime:0 Day(s), 16 Hour(s), 46 Min(s), and 31 Sec(s)
 
Last edited:
Feb 26, 2020
9
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Hi, I ran the dump file through the debugger and got the following information: https://prepotentdinner.htmlpasta.com/

File information:022220-27531-01.dmp (Feb 22 2020 - 13:23:54)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:memory_corruption (Process: Registry)
Uptime:9 Day(s), 6 Hour(s), 52 Min(s), and 12 Sec(s)

Comment: The overclocking driver "XtuAcpiDriver.sys" was found on your system. (Intel Extreme Tuning Utility)

Comment: BIOS info was not included in the dump file. This can sometimes mean an outdated BIOS is being used.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
Just now got a critical process died https://drive.google.com/file/d/1k4oTcqMACpB18kkUGRgLxDBrRhHsCI-H/view?usp=sharing :(

thanks for response though
 

Colif

Win 10 Master
Moderator
Neither error shows a driver name in the stack text.

If you use wifi, update your Qualcomm Atheros drivers with these - https://support.killernetworking.com/download/killer-drivers-installation-64bit/

What are specs of the PC? All I can tell is you have an Intel. Knowing what you have will help me identify possible updates.

Do you know which BIOS version you are on? It should show in the System Information page built into windows. I am curious as there is a driver called Intel Management Engine INterface that is supposed to match up with the bios. Your currently installed version is from 2017

error 2 mentioned windows desktop manager but it may have been in relation to shutdown (not as expert on reading dumps or knowing what it all means). Just thinking as you have latest Nvidia drivers and they can be troublesome, it really depends what GPU you have now. [I find it difficult not to mention fact Nvidia drivers are buggy now whenever I see them in list of drivers]
 
Feb 26, 2020
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Neither error shows a driver name in the stack text.

If you use wifi, update your Qualcomm Atheros drivers with these - https://support.killernetworking.com/download/killer-drivers-installation-64bit/

What are specs of the PC? All I can tell is you have an Intel. Knowing what you have will help me identify possible updates.

Do you know which BIOS version you are on? It should show in the System Information page built into windows. I am curious as there is a driver called Intel Management Engine INterface that is supposed to match up with the bios. Your currently installed version is from 2017

error 2 mentioned windows desktop manager but it may have been in relation to shutdown (not as expert on reading dumps or knowing what it all means). Just thinking as you have latest Nvidia drivers and they can be troublesome, it really depends what GPU you have now. [I find it difficult not to mention fact Nvidia drivers are buggy now whenever I see them in list of drivers]
BIOS is up to date, with it being American Megatrends V2.9 from 1015, which is the latest.

Specs are here http://speccy.piriform.com/results/ZJKwrxQKShsW16cl2wn8WkC

Thankyou for your response
 

Colif

Win 10 Master
Moderator
1015 was a good year for BIOS (I have to be careful as my fingers will betray me with an error, just you watch)

okay, well your version of IMEI is 2 years newer than the one on motherboard website so I assume its okay.

this isn't really a thing anymore -
Nov 27 2012ISCTD64.sysIntel(R) Smart Connect Technology Device driver
https://www.intel.com.au/content/www/au/en/support/products/65386/technologies/intel-smart-connect-technology.html

so you might want to remove it.

Did you install this as its not a feature of motherboard
Jul 06 2018XtuAcpiDriver.sys!!! Intel Extreme Tuning BIOS Interface driver
your cpu isn't overclockable so that seems out of place - Intel Core i5 4460
 
Feb 26, 2020
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1015 was a good year for BIOS (I have to be careful as my fingers will betray me with an error, just you watch)

okay, well your version of IMEI is 2 years newer than the one on motherboard website so I assume its okay.

this isn't really a thing anymore -
Nov 27 2012ISCTD64.sysIntel(R) Smart Connect Technology Device driver
https://www.intel.com.au/content/www/au/en/support/products/65386/technologies/intel-smart-connect-technology.html

so you might want to remove it.

Did you install this as its not a feature of motherboard
Jul 06 2018XtuAcpiDriver.sys!!! Intel Extreme Tuning BIOS Interface driver
your cpu isn't overclockable so that seems out of place - Intel Core i5 4460
No I didn't - should I uninstall it? I did to clean install 2 weeks ago so it must have been reinstalled by something.
 

Colif

Win 10 Master
Moderator
Try uninstalling both and see if it makes any difference.

Have you used any 3rd party driver updaters since the install? It is unusual for windows to just install that overclocking tool.
 
Feb 26, 2020
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Try uninstalling both and see if it makes any difference.

Have you used any 3rd party driver updaters since the install? It is unusual for windows to just install that overclocking tool.
Yes I did use driver booster. I'll uninstall them both
 
Feb 26, 2020
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Try uninstalling both and see if it makes any difference.

Have you used any 3rd party driver updaters since the install? It is unusual for windows to just install that overclocking tool.
Just restarted and windows has reinstalled popped to tell me it has reinstalled them both and required another restart

Actually Ive looked my timeline, and i did the reinstall on the 1st, and only had the bsods begin on the 22nd, where they've been once a day. These drivers have been there since that reinstall
 
Feb 26, 2020
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when did you run driver booster? was it before or after the BSOD?
Sorry, I didn't see this notification. I run it often. After resetting there was a period of about a week were i was very careful what to install, and there were no BSODS. After then i thought i was in the clear so reinstalled everything, including running driver booster. It was then about 2 weeks after that i was back in regular BSODs. Odd that windows reinstalled it after I removed them though.

Thankyou very much for your responses by the way
 

Colif

Win 10 Master
Moderator
it would seem to me that whatever cause is was installed after you thought you were in the clear.

I wouldn't use driver booster at all. I would start again, clean install win 10. After install is finished, and win 10 is updated, go to https://www.msi.com/Motherboard/support/B85-G41-PC-Mate#down-driver&Win10 64

and download
Chipset driver
Intel Management Engine Interface
LAN drivers
You don't need VGA since you have a GPU
Win 10 will have drivers for the onboard sound.
Win 10 has drivers for the GPU as well and might be more stable than the newest from Nvidia (on 10 series cards anyway)

if you ever want to know what drivers you have now and which might need an update run Driver view. All it does is shows what is installed, it is not a driver updater.
If you run it, go into View menu and set it to hide all MIcrosoft drivers and it makes list way shorter
http://www.nirsoft.net/utils/driverview.html

once you know who makes drivers, and which versions you have, it is an easier matter of finding newer ones. For 99% of drivers, I only trust the makers. There are exceptions. Some makers make it difficult to find newer drivers, Realtek sound drivers are like that.


ONe thought is if you know you can get it to a solid build, should think about backing that up so its much easier to roll back if you start getting BSOD. I would go way slower in installing things too as then you might identify cause. Don't rush it.
 
Feb 26, 2020
9
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10
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it would seem to me that whatever cause is was installed after you thought you were in the clear.

I wouldn't use driver booster at all. I would start again, clean install win 10. After install is finished, and win 10 is updated, go to https://www.msi.com/Motherboard/support/B85-G41-PC-Mate#down-driver&Win10 64

and download
Chipset driver
Intel Management Engine Interface
LAN drivers
You don't need VGA since you have a GPU
Win 10 will have drivers for the onboard sound.
Win 10 has drivers for the GPU as well and might be more stable than the newest from Nvidia (on 10 series cards anyway)

if you ever want to know what drivers you have now and which might need an update run Driver view. All it does is shows what is installed, it is not a driver updater.
If you run it, go into View menu and set it to hide all MIcrosoft drivers and it makes list way shorter
http://www.nirsoft.net/utils/driverview.html

once you know who makes drivers, and which versions you have, it is an easier matter of finding newer ones. For 99% of drivers, I only trust the makers. There are exceptions. Some makers make it difficult to find newer drivers, Realtek sound drivers are like that.


ONe thought is if you know you can get it to a solid build, should think about backing that up so its much easier to roll back if you start getting BSOD. I would go way slower in installing things too as then you might identify cause. Don't rush it.
Just had another crash so a reset was what I'm planning - especially when you pointed out driver booster has added extra crap. Only issue is I need my computer all hands to the pump so I'll have to reset on Monday. Should I update the post then? Really appreciate your help as I was really worried it was hardware, but it doesn't make sense to get BSODs once a day on the regular, but none for 3 weeks after a reset.
 

Colif

Win 10 Master
Moderator
if drivers didn't sometimes lie about their creation dates we could identify the potential causes based on when they were created.

Its your problem, if you need PC now, go right ahead. I will be here somewhere most days :)

Leave this to Monday - one thing you could try before reset is just run ddu on GPU drivers and run windows update afterwards and let it find drivers. Nvidia drivers are always suspect to me, and its not a complete waste as if its wrong, you were going to reset anyway - https://forums.tomshardware.com/faq/how-to-perform-a-clean-install-of-your-video-card-drivers.2402269/

one BSOD was a registry action where it was comparing key names, the other that mentions DWM also mentions animation manager so I could guess its GPU drivers?

ffffe09c43499a29-ffffe09c43499a2e 6 bytes - win32kbase!DirectComposition::CAnimationMarshaler::SetReferenceProperty+49
- this line was just before error the stack text recorded an error


DirectComposition enables rich and fluid transitions by achieving a high framerate, using graphics hardware, and operating independently of the UI thread.
 

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