Windows 10 Cannot detect my SSD

[Corey_29]

My computer can only detect a fraction of its available storage space. How can I make it detect all of it?I just switched my hard drive to a solid state drive, now my computer only recognizes that it has 14GB of storage (so I literally cannot download anything right now). My SSD has 480 GB. I’ve tried the basic things like checking disk management and my computer really thinks it only detects 14 GB. I've tried what this thread recommends but it won't work on my computer.
http://www.tomshardware.com/answers/id-1928516/windows-detect-hard-drive-clean-install.html

To be clear, my computer only recognizes the C drive, and no other drives. But memory management only recognizes it as well. Other software only recognizes the C drive. I've tried many ways to partition it, but nothing works. The SSD is Transcend (came out in 2016).

This link contains a screen shot: https://www.quora.com/My-computer-can-only-detect-a-fraction-of-its-available-storage-space-How-can-I-make-it-detect-all-of-it

 

[ArtPog]

It's conceivable you may be dealing with a defective SSD. Have you checked out the health of the disk? I believe Transcend has a SSD diagnostic tool for their SSDs at https://www.transcend-info.com/Support/Software-10/.

Have you tried using Diskpart to invoke the Clean command for this disk and then see if you can initialize, partition, and format it as a 480 GB drive? (I'm assuming the 14 GB of data presently on the disk are unneeded by you or if there is data you desire you can copy/move it to another drive in the meantime).

 

[Corey_29]

I tried that. My computer can only detect 14 GB of space. I cannot reiterate this enough, there is no other space that I can find on the computer at all. I've tried all of the basic things, I'm asking this on Tom's Hardware bc the basic steps like partition software and disk cleanup aren't working at all. My 14 GB is full of my Windows OS, so I have absolutely no room for other files.

 

[ArtPog]

We'll try this one more time...

You tried "WHAT"?

Did the Tanscend diagnostic tool report the SSD as having a disk-space capacity of 480 GB? And if so, was there also an indication the drive was healthy?

And did you invoke the Diskpart command as suggested?

Avoid statements like "I've tried all the basic things". Statements like that are meaningless, capiche? Be specific & precise. Only then can you possibly get the assistance you're seeking.