[SOLVED] Windows 10 causing TDR Video error crashing system

[danielm175]

Hi,

I have just built my brand new PC. Specs here: https://pcpartpicker.com/list/cgs2jp

Error happening:

I installed Windows 10 activated onto the new system, this worked perfect! With no internet as I disabled this while installing.

Once Windows installed, I started the WI-FI, then installed Windows 10 updates on windows settings. After installing some of the updates this is when the PC crashed, kept trying to boot up but then went to windows troubleshooting tool. Then I had to do restore the PC back before when the PC did the updates. Then the PC worked!

After trying so many times, I decided to reinstall Windows from scratch, once installation was complete. I installed the GPU drivers from the disk which came with the GPU box, then after installing the screen went black and went off. Then the same issue happened it went back to the windows troubleshooting guide, then I did the system restore point back till when before I installed the drivers. Then the PC worked fine.

So the PC still crashes while attempting to install Windows updates and GPU drivers. This is all I have tried.

Then I decided to use the PC without installing updates and drivers, then after like 5mins the PC went off then back to the troubleshooting guide of Windows.

Some screen shots of error messages/fuzzy screen (not always the same error message but common ones:

Screen shot 1: https://prnt.sc/rgnqqw
Screen shot 2: https://prnt.sc/rgnr19
Screen shot 3: https://prnt.sc/rgnr7g
Screen shot 4: https://prnt.sc/rgnrc7


Thank you if you could help me.

 

[danielm175]

I've noticed that the error only happenes during Windows 10 updates. Once I click on Update now during settings. So it's not a BIOS or GPU error, I think it's Windows 10 display drivers installing which are crashing system

 

[Colif]

do you have newest BIOS for motherboard? try installing chipset drivers as well.

I installed the GPU drivers from the disk which came with the GPU box

not always ideal idea as they are likely older drivers than you could find from AMD - https://www.amd.com/en/support

 

[Dave8671]

I never use the driver disc in the GPU box. Motherbaord drivers I have noticed have a windows 10 build version on them as well them that in mind.

 

[danielm175]

It seems to be when I update the driver from Device management as the GPU has a yellow triangle on it. But when updating automatic it crashes my system.

 

[danielm175]

It seems to be when I update the driver on device management.

 

[Dave8671]

I would remove the drivers you installed and than use the link Colif posted and down load the latest for your GPU.