windows 10 does not recongize my mouse and keyboard when installing fresh.

[Daniel_238]

i just built my first pc, and am having problems installing Windows 10. when i get to the language screen in windows, all my peripherals turn off(Keyboard and Mouse) i have tried disconnecting and connecting them and tried different ports. none of these methods work. does anyone know how to fix this.(it works fine in Bios)
Specs:
MSI z97 Gaming 5
Intel core i5 4690k
16g of kingston Hyper X
1 TB
integrated graphics

i have tried with legacy enabled/dissabled and auto, none of these methods work+ motherboard has latest update

 

[Colif]

in bios, settings/advanced/USB configuration
Legacy support - what is selected? it should be auto

Disabled should work also

see manual at 3-11

try updating the bios:https://www.msi.com/Motherboard/support/Z97-GAMING-5.html#down-bios

 

[Daniel_238]

in bios, settings/advanced/USB configuration
Legacy support - what is selected? it should be auto

Disabled should work also

see manual at 3-11

try updating the bios:https://www.msi.com/Motherboard/support/Z97-GAMING-5.html#down-bios

Thank you for your response, but I've already tried this. my windows version is usb, is that part of the problem?

 

[simonchipmunk]

i would try first a hard boot. unplug your desktop from the power supply. Then shut it down. Wait about a minute ,then replug the power cord to the pc. then boot it. let me know what happens.