Hi everyone, I need some help with my laptop. It just won't get past the loading screen with the ROG Logo.
Before this it was working properly and suddenly when I am watching Youtube, it suddenly keep buffering and then I realised my whole laptop is not responding. I can still move the pointer around but unable to close or open anything. Funny enough, the video start to play, but there is only sound with the video stuck. With no more choices, I decided to turn off my laptop with the Power Button.
However, the laptop now will not proceed past the loading screen as I mentioned. I tried restoring to previous version as I recently updated Windows 10, but no problems until now. But it didn't work, but once it did get past the loading, but I was met with BSoD that mentioned Kernel Data Image Error if I am not mistaken, and since then I never again pass the loading screen.
If anyone has some information about why this happen and how to fix it, I really appreciate your help.
Thank you
Before this it was working properly and suddenly when I am watching Youtube, it suddenly keep buffering and then I realised my whole laptop is not responding. I can still move the pointer around but unable to close or open anything. Funny enough, the video start to play, but there is only sound with the video stuck. With no more choices, I decided to turn off my laptop with the Power Button.
However, the laptop now will not proceed past the loading screen as I mentioned. I tried restoring to previous version as I recently updated Windows 10, but no problems until now. But it didn't work, but once it did get past the loading, but I was met with BSoD that mentioned Kernel Data Image Error if I am not mistaken, and since then I never again pass the loading screen.
If anyone has some information about why this happen and how to fix it, I really appreciate your help.
Thank you