- Feb 22, 2018
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Hi All:
A client's Acer TC-780 Series with a 7gen Corei5, 2TB Toshiba HDD desktop with Windows 10 Home "freezes", that is, throws up the background photo, does not populate with icons. The pointer appears, can be move with the mouse, but left clicking anywhere on the background or taskbar results in the small blue circle that rotates "forever". Right clicking calls up the display properties window, but does nothing. The only thing that shows up after 4 or 5 minutes is a request for Malwarebytes to update to an new version and if clicked, it disappears and again nothing happens except the blue circle remains spinning. With Ctrl-Alt-Del I can get the option to run task manager. Yet, when I click on it, the task manager will not load (goes back to background). I then went to safemode and ran troubleshooting and advanced options including:
I am about to suggest to the client that I copy their most important files to a thumb drive and deliver those and let them at least have that and use another computer to access them. When faced with that choice, he may agree to a Reset knowing he will have to purchase new software to run their other software.
Your responses are very much appreciated.
Mike
PS: I've run EaseUS and GSmartControl to test the integrity of the disk and it's error free.
A client's Acer TC-780 Series with a 7gen Corei5, 2TB Toshiba HDD desktop with Windows 10 Home "freezes", that is, throws up the background photo, does not populate with icons. The pointer appears, can be move with the mouse, but left clicking anywhere on the background or taskbar results in the small blue circle that rotates "forever". Right clicking calls up the display properties window, but does nothing. The only thing that shows up after 4 or 5 minutes is a request for Malwarebytes to update to an new version and if clicked, it disappears and again nothing happens except the blue circle remains spinning. With Ctrl-Alt-Del I can get the option to run task manager. Yet, when I click on it, the task manager will not load (goes back to background). I then went to safemode and ran troubleshooting and advanced options including:
- Startup Repair - no changes.
- Recovery Options - no changes.
- Restore from earlier point in time - unsuccessful, restore points failed.
- Chkdsk - no bad sectors
- Sfc scannow /r /f /x - no changes
I am about to suggest to the client that I copy their most important files to a thumb drive and deliver those and let them at least have that and use another computer to access them. When faced with that choice, he may agree to a Reset knowing he will have to purchase new software to run their other software.
Your responses are very much appreciated.
Mike
PS: I've run EaseUS and GSmartControl to test the integrity of the disk and it's error free.
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