Windows 10 freezes and ssd disappears from bios

[SimonBryatov]

My pc uses msi h61m-p21 b3 motherboard. I bought a new kingston ssd, installed fresh windows 10 on it and now my system has 2 drives(another one is old 1tb hitachi hdd).
The problem is that windows 10 randomly freezes and, after resetting, bios cant see the ssd drive. (It is connected to the sata port 1, hitachi uses the second port) This happens really often(once, twice a day) and the only solution is to disconnect the ssd from the motherboard, turn on/off the pc, and connect the ssd again(even this helps not every time). Tried to update bios, but as it's quite old motherboard, I've already had the last update... Would you help me, guys?

 

[SuperSoph_WD]

Welcome to the TH Community, @Simon Bryatov!

I'd recommend going to Disk management and checking how both your SSD & HDD appear there. Did you have the HDD connected to the motherboard when you were clean installing Windows onto the SSD?
You should also check how the SSD would perform if you swap the SATA cable and the SATA port where it's connected to the motherboard. The disconnecting and freezes could be caused by a faulty connection to the drive itself. You should also check how the system will perform with only the booting SSD connected to it. You mentioned that you got the latest BIOS version installed, but I'd also suggest checking the SSD manufacturer's brand-specific utility for any firmware updates for the solid-state drive.

P.S. It's highly recommended to perform full backup somewhere off-site before proceeding with the storage troubleshooting. This is the surest way to avoid any potential data loss. Better safe than sorry, right?

Hope this helps. Keep me posted.
SuperSoph_WD

 

[SimonBryatov]

I've installed windows with hdd connected. But after that i formatted the hdd. So, only one windows boot option is available(ssd). Also, I've tried to change SATA ports, didn't help. Haven't tried to change cables(by the way, can i use instead of special 2.5" cable, two cables: data and energy?) Have not tried to run pc without hdd.
In addition, same problem occured to my laptop. I fixed it by updating bios, as there was a problem with optical drive power supply, I suppose. But on my desktop, as I mentioned, there is the last possible bios update.
Hmm, thanks for feedback and recommendations. Now I'll try to update my ssd driver...

 

[SuperSoph_WD]

Hello again, @SimonBryatov!

If your system is a desktop, you still need to mount the SSD to both the motherboard (via the SATA cable) and to the power supply unit (via the Power cable) in order for your system to recognize it properly. Maybe, this video from your SSD manufacturer can shed some light on how to physically setup & mount the solid-state drive.

Keep me posted if you encounter further issues!
Cheers,
SuperSoph_WD