I am at my wit's end as I just reset my windows installation and the problem persists. The weird part of my problem is that I am able to use my mouse and keyboard to open task manager and event logger but I see nothing wrong. When it freezes chrome won't open any tabs and any sort of video/stream will load indefinitely. The zoom class or discord call I am will have its window freeze and audio will cease. Lastly, after opening Task Manager and Event Viewer, I can dig around then it will cease to work. To "fix" it, I have to force a shutdown with my desktop's button. There are unrelated warnings in the event log and there is no BSOD or black screen of death.
The problem is pseudo-random as the problem occurs repeatedly when I am working. When the problem happens I am usually in a discord or zoom call and I have a work application open (ex: MatLab, Excel, Acrobat, Chrome). It is not guaranteed that it will freeze but it usually does so in this state. When I check Task Manager, the memory is at 40% (16 GB ram) and the CPU is below 30%. This problem started after the 20H2 windows update, but the problem does not happen whilst playing any of the games in my library. After trying to find a solution I used Windows Recovery to reset my Windows Installation (this was done recently).
So far I have tried (these were performed before and after reset unless specified):
So far I am wondering if the software is interfering with something as my games are all on separate SSDs and the freezing occurs on the boot drive. After the reset, I only have a little number of things downloaded aside from the games from the other two ssds. The worst part is that all of this is happening during a Midterm week. Any help is greatly appreciated!
My parts include:
ASUS B450 Prime Plus
AMD Ryzen 5 2600X
Nvidia 1660 Super
2 Western Digital SSDs
1 Samsung EVO Black SSD
2 8gb Patriot sticks of RAM
EVGA 750 GQ
Peripherals:
The first one is a warning that states: "
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID "
The last Error happened way before a freeze:
"Failed with 0x57 retrieving AppModel Runtime status for package Windows. Event ID 65."
The problem is pseudo-random as the problem occurs repeatedly when I am working. When the problem happens I am usually in a discord or zoom call and I have a work application open (ex: MatLab, Excel, Acrobat, Chrome). It is not guaranteed that it will freeze but it usually does so in this state. When I check Task Manager, the memory is at 40% (16 GB ram) and the CPU is below 30%. This problem started after the 20H2 windows update, but the problem does not happen whilst playing any of the games in my library. After trying to find a solution I used Windows Recovery to reset my Windows Installation (this was done recently).
So far I have tried (these were performed before and after reset unless specified):
- Checking for viruses with windows defender
- Updated all drivers with Driver Booster 8
- Ran SFC and came back with no problems
4)Update display drivers with NVIDIA GeForce experience - Updated bios before reset
- Defrag all drives
- Updated Chipset with AMD Combined Chipset and Radeon Graphics driver installer
- Ran Windows memory diagnostic with no problem
- Used Advanced System care to clean up pc
- Used Driver booster to update drivers (recently uninstalled before posting this)
- Discord
- Microsoft 365
- iCue by Corsair
- Adobe Creative cloud
- Adobe Acrobat is the only app downloaded from Adobe CC
- IOBit apps: Advanced System care
- Logitech GHub
- Steam
- Games
So far I am wondering if the software is interfering with something as my games are all on separate SSDs and the freezing occurs on the boot drive. After the reset, I only have a little number of things downloaded aside from the games from the other two ssds. The worst part is that all of this is happening during a Midterm week. Any help is greatly appreciated!
My parts include:
ASUS B450 Prime Plus
AMD Ryzen 5 2600X
Nvidia 1660 Super
2 Western Digital SSDs
1 Samsung EVO Black SSD
2 8gb Patriot sticks of RAM
EVGA 750 GQ
Peripherals:
- Corsair k65 Keyboard
- Logitech g502
- Corsair VOID wireless w/ wireless dongle
The first one is a warning that states: "
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID "
The last Error happened way before a freeze:
"Failed with 0x57 retrieving AppModel Runtime status for package Windows. Event ID 65."
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