Question Windows 10 freezing and becoming unresponsive - HP Omen laptop

[RoadCase]

Hello all,

I'm using an HP Omen 15-EN0023dx laptop to run WindowsGSM to host a small dedicated server so my wife and I can play Icarus and I don't have to take a CPU usage hit (on my desktop machine) that hurts frametime performance. I know the laptop is probably not an ideal machine for running servers but I figured it should do fine if it was just serving a few clients.

This laptop has a persistent freezing issue that I cannot pin down the cause of. Screen just freezes in place, mouse and keyboard are unresponsive, and only way to recover is a hard shutdown holding the power button. This problem has been around for about 2 years or longer on this laptop, and would often freeze while I had it on my desk at work just playing music.

In the past week however I have done a fresh install of Windows 10 onto a new Samsung 990 EVO 1tb drive. I did this because the OEM 1tb drive was giving me error messages when using HP Diag tools to run short or long DSTs. When I ran the 24-digit error codes on HP's "Service Center" landing page the diagnostic report said the following:

"Failure details - Hard drive check:
Failure ID:60AL7V-AKECAD-MFPU3G-60S503
Test date:2024-11-28
Component tested:Hard drive check
IMPORTANT:The test found a problem with your hard drive and it may need to be replaced. If possible, back up your personal files to a flash drive or external hard drive as soon as you can.

chkdsk in cmd prompt was also resulting in what looked like repairs being made upon restart. So I made the decision to try a fresh install on a brand new drive.

I was optimistic that I found the cause but sure enough after getting WindowsGSM running on the laptop again and connecting to the server on my desktop PC, the laptop froze up again after about an hour of play. Any connected players (just myself in this case while testing) are booted from the server as I'm guessing the network services stop responding as well.

Most recently, after checking Event Viewer and finding numerous entries of Event ID 1 (Error: The description for Event ID 1 from source Icarus-PIDxxxxx cannot be found) and Event ID 2 (Warning: Ran out of memory), I decided to swap from the OEM 2x8GB SODIMM RAM kit to a Crucial 2x16GB SODIMM RAM kit. I was unsure if I was making a mistake cause the highest I had ever seen the total RAM usage climb while running the server was about 9GB so I thought 16GB still had some headroom. But I decided to try it anyway. I am still getting the Error and Warning in event viewer while WindowsGSM runs the server, after upgrading to 32GB of memory.

After installing the new RAM kit and starting the server I played for a bit and then the laptop BSOD'd with a message like PAGE_FAULT_IN_NONPAGED_AREA or something like that. There was another detail below that but I missed it before the system rebooted.

I will stop here. I'm sorry for such a long-winded post and if my formatting sucks, I don't like to ask others to save my butt, but when I do I want to provide plenty of info.

Thanks so much for any help or ideas!

 

[Lutfij]

Welcome to the forums, newcomer!

In the past week however I have done a fresh install of Windows 10 onto a new Samsung 990 EVO 1tb drive.
Where did you source the installer for the OS? Are you able to get into the OS and then use Samsung's Magician App to see if the drive is pending any firmware updates? Speaking of firmware updates, can you check to see if your laptop has any BIOS updates pending? Use the SKU/Part Number on HP's support portal to bring up a bespoke page for your laptop.

Back to the topic about the OS, did you install the OS in offline mode or did you let the OS download and install all drivers meant for your laptop? I would reinstall the OS(after recreating the installer) then install the OS in offline mode, then manually install all relevant drivers with the latest versions in an elevated command, i.e, Right click installer>Run as Administrator.

Can you locate .dmp files for your laptop/OS? If so, host them on dropbox or their ilk and then pass on a link for us to go through.

 

[RoadCase]

Thanks for the reply and welcome! Glad to be here.

I meant to include, my windows install was using retail Windows 10 Home USB media that I purchased in-store probably almost 5 years ago at this point.
I made sure windows went through all the updates it wanted (checking for new ones after restarts) before I carried on configuring my apps. I will check on the SSD firmware and the BIOS versions.

While installing the OS I was offline, until it asked about connecting to a network and I recall I then connected ethernet, as I did not recall seeing an option to search for wi-fi networks. I assumed the driver for the wi-fi was not yet installed/downloaded.

I'm unsure what you mean by installer. I'm guessing you would be referencing an .exe for running windows install media. I suppose this doesn't apply in my case? Also unsure what recreating the installer would entail. I will figure out how to locate .dmp files. I think I've accessed them on windows in the past but it's been a while.

The laptop has currently been running the server for 5.5 hours. I let WindowsGSM run the server for about 3 hours before I connected to it just to see if there was any change. I played for about 2 hours and it ran smoothly. I am going to let it run for a while to see if it stays up. I will report back once I have news.

Thanks again so much.