Question Windows 10 Installation Failed in SAFE_OS REPLICATE_OC

[jrarmstrong]

I've been trying to upgrade from Windows 8.1 to 10 but get the above error message.

The issue, I think, comes from the fact that for several months I've not been able to restart my PC. Whenever I try it just hangs on the "Restarting..." screen. I've tried restarting in safe mode but get the same thing. In each case I have to turn the PC off and on then it boots normally.

During the upgrade it hung again whilst restarting so I had to turn it off and on. This caused the upgrade to fail and give the above error message.

Can anyone think what is causing the problem?

Thanks

 

[USAFRet]

You can't "upgrade" a system that is already not working correctly.

Find and fix whatever the problem of "not been able to restart".

Then, don't do an 'upgrade', but rather a full OS install.

NOTE...your existing Win 8.1 license will NOT activate a new Win 10 install.


Lastly...we'd have to have some idea of the actual parts in this system. Currently, we know nothing.

 

[kanewolf]

I've been trying to upgrade from Windows 8.1 to 10 but get the above error message.

The issue, I think, comes from the fact that for several months I've not been able to restart my PC. Whenever I try it just hangs on the "Restarting..." screen. I've tried restarting in safe mode but get the same thing. In each case I have to turn the PC off and on then it boots normally.

During the upgrade it hung again whilst restarting so I had to turn it off and on. This caused the upgrade to fail and give the above error message.

Can anyone think what is causing the problem?

Thanks

If you can't restart your PC, your existing Windows install is probably broken. Rather than an upgrade you will have to do a fresh OS install.

 

[jrarmstrong]

Thanks. I feared that would be the case. Is there any way of keeping the programs, passwords, etc? My files are stored on a separate drive.

 

[kanewolf]

Thanks. I feared that would be the case. Is there any way of keeping the programs, passwords, etc? My files are stored on a separate drive.

Programs, typically NO. The Windows registry is wiped with a fresh install. The programs require the registry. You will have to reinstall programs.
Passwords? Depends on how they are stored. For example, your browser profile might be able to be restored.