Question Windows 10 Installation - Freezing on 11%

Dreuxx

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Dec 26, 2016
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Hello everyone.

I'm trying to help a friend install Windows 10 on his computer, and he's been waiting over three hours for it to install.
Currently, he's stuck on the following: "Getting files ready for installation - 11%"

What steps should we take, or should we wait it out?
 

USAFRet

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Mar 16, 2013
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Hello everyone.

I'm trying to help a friend install Windows 10 on his computer, and he's been waiting over three hours for it to install.
Currently, he's stuck on the following: "Getting files ready for installation - 11%"

What steps should we take, or should we wait it out?
Either a bad source DVD/USB.
Or a bad target drive you're trying to install to.
 

Dreuxx

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Dec 26, 2016
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Either a bad source DVD/USB.
Or a bad target drive you're trying to install to.
He's using a PNY 64GB USB flash drive to install Windows, and is also installing to his Kingston 250GB SSD.
Could you elaborate on "bad source," or what we should do? Hopefully those specs helped a little bit.
 

USAFRet

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Mar 16, 2013
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He's using a PNY 64GB USB flash drive to install Windows, and is also installing to his Kingston 250GB SSD.
Could you elaborate on "bad source," or what we should do? Hopefully those specs helped a little bit.
Either a bad USB, or a corrupt construction of that USB.

Remake it and try again.
Then, try a different flash drive.
 

Dreuxx

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Dec 26, 2016
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Either a bad USB, or a corrupt construction of that USB.

Remake it and try again.
Then, try a different flash drive.
I made him format his USB flash drive again, and reinstall Windows on it.
Set the boot drive in his bios to the flash drive, deleted the partitions from the failed installation, then started again.
After 5 minutes, it went up to 15% (so past the 11% from before), but has been stuck since then, and it's been almost two hours.
 

Dreuxx

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Dec 26, 2016
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Can you try a different physical flash drive?
Unfortunately, he doesn't have another flash drive at the moment. However, we just got an error message after about two hours.

"Windows cannot install required files. the file may be corrupt of missing. Make sure all the files are required for installation are available, and restart the installation.
Error code: 0x80070017"
 

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