Windows 10 keeps restarting randomly

nixthewiz

Honorable
Jul 13, 2012
36
0
10,530
I have a computer that runs Windows 10. It keeps restarting randomly without any pattern.

From the event viewer I have the kernel power error below.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 11/6/2018 9:33:09 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-OCGTJRL
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2018-11-07T05:33:09.536984200Z" />
<EventRecordID>581</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-OCGTJRL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">278</Data>
<Data Name="BugcheckParameter1">0xffff8687752cc4a0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">true</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>



Steps I have tried

1. Modifying the Power Options to keep hard drive from going to sleep
2. Reinstalled Windows 10 twice. 2nd time I nuked the SSD with DBAN.
3. Updated the driver for the GPU
4. Ran Memtest 86 (no error)
5. Unplug everything in the tower and replugged it in


The computer does not show a BSOD. It just freezes for a second and then restarts

Any ideas? I also noticed a large number of this error in the Event Viewer.

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}

 

R_1

Expert
Ambassador
My canned random reboot Rant
Random reboots are usually caused by the PSU, the RAM or software AND in that order of likely-hood.
PSU - If you can borrow/swap a PSU for testing. sibling/friend you can swap out the PSU and each system will be testing the other.
RAM - run the system with one stick of RAM see if stability returns if not Test all the RAM with memtest 86 for three passes or overnight. if you get no 0 errors after more than three passes the ram is good. with the random reboots I would suggest running this test after the PSU swap or after the PSU has been cleared.
Software - Drivers or other issues can cause reboots. Boot to a linux distro on a USB drive. mint linux will boot to memtest86. you can run the OS from the USB and await reboot.
end canned rant

if you have run memtest and re-installed twice that leaves the PSU.
 
basically, you got bugcheck 278 = 0x116 VIDEO_TDR_ERROR
your graphics subsystem did not respond within its time out period. (generally 2 seconds)

the windows called a bugcheck and wrote a memory dump at c:\windows\minidump directory
and rebooted the machine.

this is a common problem with caused by overclocking driver, overheated GPU, old motherboard audio drivers conflicting with the GPU sound driver.

(check your motherboard vendor website for updated motherboard audio drivers)
or reinstall GPU drivers, if you have not already done so.
remove any GPU or cpu overclocking drivers