Question Windows 10 Keyboard and Mouse Not Working On Startup and Welcome Screen

[Rayminster]

Hi, I was just wondering if anybody is able to help me with this problem. I have a Windows 10 computer and my welcome screen is stuck with the time and date displayed, but that's it. Also, my keyboard and mouse isn't working (I've tried different mouse and keyboard, but it doesn't work) during the startup.

Thank you.

 

[lvt]

Hi, I was just wondering if anybody is able to help me with this problem. I have a Windows 10 computer and my welcome screen is stuck with the time and date displayed, but that's it. Also, my keyboard and mouse isn't working (I've tried different mouse and keyboard, but it doesn't work) during the startup.

Thank you.

Where did you connect the mouse and keyboard?

 

[Rayminster]

There are 2 USB ports, 2.0 and 3.0. It was plugged into the the USB 3.0. I've tried on the other ones, but it still doesn't work

 

[lvt]

There are 2 USB ports, 2.0 and 3.0. It was plugged into the the USB 3.0. I've tried on the other ones, but it still doesn't work

What motherboard do you have?

 

[Rayminster]

Sorry, I'm not too sure. The desktop I have is the Acer TC-895-EB11.