- Jan 22, 2015
- 30
- 0
- 10,540
Hi there,
We just got back to our winter home and I reconnected to ATT DSL internet service. We've had ATT for some time, and last year I got a new Pace 4111N modem/router from them. It worked just fine with my Sony laptops (Windows 7 and Windows 8.1), my Android phone, my Roku, etc.
When we reconnect, I have to call and get ATT to activate the service. I plug in the modem, the lights come on and when I try to connect, it takes me to an ATT redirect screen, and then I call them and we go through a process to activate. I did this with my Sony Vaio SVF13N13CXB ultrabook (the 8.1 mentioned above, now upgraded to Windows 10). I did it wirelessly, and it went just fine. The modem has a couple of stickers on it, one with the serial, model, device access #'s, which looks like a factory applied sticker. The other side of the modem has a sticker which ATT applied that has the SSID and security key. I have always used that security key, but this time the ATT tech had me reset the modem and use the Pace device access number. As I said, I connected with no problem. My wifi adapter is an Intel Dual Band Wireless-N 7260.
I then tried to connect my wife's iPhone 6S, but it wouldn't take. The tech had me go into the modem's IP address and dial down to a setting for a custom access code, where we changed it back to the security key on the ATT sticker. The iPhone took that key successfully, as did my Samsung Note 4 and my Windows 7 laptop. But now my Windows 10 box wouldn't connect. We tried a bunch of things, but to no avail. He suggested that it was Windows 10 and that I should call Microsoft. He did give me a number to ATT support and said if MS couldn't help (or wanted to charge me a bunch of money) to call them. I just called that number, anyway. I went through a few steps with that tech and when she finally put me on hold, to do some research, she came back and had me go into my WiFi properties (Start>Settings>Networking>WiFi>Change Adapter Options>right click the WiFi icon>Properties> uncheck Internet Protocol v.6. I did that , and I was able to connect with my W 10 laptop.
So, it was late, and I went to bed. I woke the next morning and when I went to connect, there was no connection. I clicked my wifi icon and it brought up available networks and now there was my connection name and my connection name with a 2 behind it. I tried both connections, but got the message, "Can't connect to this network". In this process, I "Forgot" both networks in settings.
I called ATT back and went through a bunch of steps, again, pretty much like I've described above. Nothing worked, and again Windows 10 was blamed. This time I got an MS contact #. I called MS and the guy went through a bunch of steps, such as uninstalling my Network Adapter>restart. That didn't do it. I told him that all of my other devices were connecting successfully. He finally suggested that I disconnect the Windows 7 laptop. I did that and I was able to get the W 10 laptop connected. When I clicked the wifi icon and the available networks popped up, I chose mine, entered key and connected, but when it connected, it added the "my name 2" network.
So, I surfed just fine, and went to bed this second night. My laptop went to sleep, and dropped the connection. I clicked to connect again and got the "Can't connect...." message again. I think it was this time that I unchecked the "Connect Automatically" box and when I clicked connect, it worked.
This morning, I was disconnected again, after sleep mode, so I tried to connect and was not successful. I tried all of the steps I've mentioned above: restart laptop, restart modem, uninstall network adapter, check/uncheck connect automatically, all of the security keys, uncheck IP protocol v.6, and nothing worked. I thought, maybe I'll connect and disconnect the Windows 7 laptop, and lo and behold, I'm able to connect. On connecting, the "my name 2" showed up again.
I apologize for the novel, but I'm hoping that someone might be able to glean a clue out of all of the processes, as there have been a couple of scenarios that allowed me successful connection. The only one that has repeated is the disconnection of the Windows 7 laptop.
I have a MS Surface Book coming this week, which will be running Windows 10, so I will be able to substantiate if this is, indeed, a Windows 10 problem. I will certainly update if this is the case.
Thanks for any thoughts on this matter!
Scott
We just got back to our winter home and I reconnected to ATT DSL internet service. We've had ATT for some time, and last year I got a new Pace 4111N modem/router from them. It worked just fine with my Sony laptops (Windows 7 and Windows 8.1), my Android phone, my Roku, etc.
When we reconnect, I have to call and get ATT to activate the service. I plug in the modem, the lights come on and when I try to connect, it takes me to an ATT redirect screen, and then I call them and we go through a process to activate. I did this with my Sony Vaio SVF13N13CXB ultrabook (the 8.1 mentioned above, now upgraded to Windows 10). I did it wirelessly, and it went just fine. The modem has a couple of stickers on it, one with the serial, model, device access #'s, which looks like a factory applied sticker. The other side of the modem has a sticker which ATT applied that has the SSID and security key. I have always used that security key, but this time the ATT tech had me reset the modem and use the Pace device access number. As I said, I connected with no problem. My wifi adapter is an Intel Dual Band Wireless-N 7260.
I then tried to connect my wife's iPhone 6S, but it wouldn't take. The tech had me go into the modem's IP address and dial down to a setting for a custom access code, where we changed it back to the security key on the ATT sticker. The iPhone took that key successfully, as did my Samsung Note 4 and my Windows 7 laptop. But now my Windows 10 box wouldn't connect. We tried a bunch of things, but to no avail. He suggested that it was Windows 10 and that I should call Microsoft. He did give me a number to ATT support and said if MS couldn't help (or wanted to charge me a bunch of money) to call them. I just called that number, anyway. I went through a few steps with that tech and when she finally put me on hold, to do some research, she came back and had me go into my WiFi properties (Start>Settings>Networking>WiFi>Change Adapter Options>right click the WiFi icon>Properties> uncheck Internet Protocol v.6. I did that , and I was able to connect with my W 10 laptop.
So, it was late, and I went to bed. I woke the next morning and when I went to connect, there was no connection. I clicked my wifi icon and it brought up available networks and now there was my connection name and my connection name with a 2 behind it. I tried both connections, but got the message, "Can't connect to this network". In this process, I "Forgot" both networks in settings.
I called ATT back and went through a bunch of steps, again, pretty much like I've described above. Nothing worked, and again Windows 10 was blamed. This time I got an MS contact #. I called MS and the guy went through a bunch of steps, such as uninstalling my Network Adapter>restart. That didn't do it. I told him that all of my other devices were connecting successfully. He finally suggested that I disconnect the Windows 7 laptop. I did that and I was able to get the W 10 laptop connected. When I clicked the wifi icon and the available networks popped up, I chose mine, entered key and connected, but when it connected, it added the "my name 2" network.
So, I surfed just fine, and went to bed this second night. My laptop went to sleep, and dropped the connection. I clicked to connect again and got the "Can't connect...." message again. I think it was this time that I unchecked the "Connect Automatically" box and when I clicked connect, it worked.
This morning, I was disconnected again, after sleep mode, so I tried to connect and was not successful. I tried all of the steps I've mentioned above: restart laptop, restart modem, uninstall network adapter, check/uncheck connect automatically, all of the security keys, uncheck IP protocol v.6, and nothing worked. I thought, maybe I'll connect and disconnect the Windows 7 laptop, and lo and behold, I'm able to connect. On connecting, the "my name 2" showed up again.
I apologize for the novel, but I'm hoping that someone might be able to glean a clue out of all of the processes, as there have been a couple of scenarios that allowed me successful connection. The only one that has repeated is the disconnection of the Windows 7 laptop.
I have a MS Surface Book coming this week, which will be running Windows 10, so I will be able to substantiate if this is, indeed, a Windows 10 problem. I will certainly update if this is the case.
Thanks for any thoughts on this matter!
Scott
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