I've been at this for about 50 hours, have emailed the memory manufacturer and the board manufacturer and still no joy.
I'm an old retired tech guy but this really has me stumped. It's possible that I'm getting too old for this stuff.
A year ago I built a PC using an Asus TUF Z390M Plus MB, 2X16G Vengeance Pro RGB memory (32G total) in A2 and B2 and an RTX 1050 GPU (I built it to game with my grandson and I also wanted to try a water cooled build.) It has been running fine. Last week I decided to install a better GPU and additional memory as I'm rendering stacks of digital photos and it takes a really long time.
1. I made certain that the version of the additional Vengeance Pro RGB 2X16 was compatible with the MB by checking it on the Asus site.
2. I made certain the the MB and PSU would be able to support the RTX 3050 I wanted to install.
3. I upgraded the BIOS to the latest version.
The install went smoothly but on power-up, Windows 10 did not see the new memory nor did the RGB come on for the new sticks. The 3050 operated correctly. I booted into BIOS and it reported 32G, showing A2/B2 populated and A1/B1 slots as N/A. Back in the day I could set my memory manually in BIOS but I cannot find a way to do that with this MB. The fact that everything works correctly but there is no RGB on the new sticks make me think that they are not being powered, but I see no way on the MB to power them, I just assumed that all 4 slots were hot. I did open the glass and reseat them and I am confident they are in and locked.
As I'm typing this I realized that I should put the new sticks into A2/B2 and see if they fire up. I will do that but I'm dubious.
No RGB might be a red herring; do I reinstall Windows 10? Do I short the clock and remove the battery for an hour or so to clear the BIOS? I have reread the MB manual cover to cover multiple times and have more hours googling the last 4 days than I remember and I am out of ideas.
Thanks to anyone who can help.
I'm an old retired tech guy but this really has me stumped. It's possible that I'm getting too old for this stuff.
A year ago I built a PC using an Asus TUF Z390M Plus MB, 2X16G Vengeance Pro RGB memory (32G total) in A2 and B2 and an RTX 1050 GPU (I built it to game with my grandson and I also wanted to try a water cooled build.) It has been running fine. Last week I decided to install a better GPU and additional memory as I'm rendering stacks of digital photos and it takes a really long time.
1. I made certain that the version of the additional Vengeance Pro RGB 2X16 was compatible with the MB by checking it on the Asus site.
2. I made certain the the MB and PSU would be able to support the RTX 3050 I wanted to install.
3. I upgraded the BIOS to the latest version.
The install went smoothly but on power-up, Windows 10 did not see the new memory nor did the RGB come on for the new sticks. The 3050 operated correctly. I booted into BIOS and it reported 32G, showing A2/B2 populated and A1/B1 slots as N/A. Back in the day I could set my memory manually in BIOS but I cannot find a way to do that with this MB. The fact that everything works correctly but there is no RGB on the new sticks make me think that they are not being powered, but I see no way on the MB to power them, I just assumed that all 4 slots were hot. I did open the glass and reseat them and I am confident they are in and locked.
As I'm typing this I realized that I should put the new sticks into A2/B2 and see if they fire up. I will do that but I'm dubious.
No RGB might be a red herring; do I reinstall Windows 10? Do I short the clock and remove the battery for an hour or so to clear the BIOS? I have reread the MB manual cover to cover multiple times and have more hours googling the last 4 days than I remember and I am out of ideas.
Thanks to anyone who can help.