Question Windows 10 PC broke during update help

rozza1

Commendable
Jan 11, 2018
4
0
1,510
0
images here

my family HP Pavilion P6000 series desktop pc has stopped working since it tried to restart during an update (we're not sure but we believe it was a driver update, no clue on what driver though).

it boots up as normal (the windows symbol comes up) and then says that the computer has a problem and needs to restart, the automatic repair screen comes up and then it goes to the choose keyboard layout interface but when it comes to this screen the computer doesn't let us input anything. I had a Logitech gaming keyboard plugged in with backlighting and it just turns off so the USB port isn't letting any power out or taking any signal. we are able to use the keyboard to enter the BIOS and move around that but haven't done anything as we don't want to mess it up any further. we have also used a USB - Bluetooth keyboard and had the same problems.

we have upgraded the graphics card to a NVIDIA GeForce 600 something and added an ssd. our main goal is to get all of our files and photos off the computer as we haven't backed them up.

we'd really appreciate the help if anyone would take the time to respond with a solution :)
 
Boot from windows 10 installation media into recovery mode and use System Restore to restore your pc to time before update.

If no restore points are available, then you can
put additional drive into the pc (or shrink one of existing partitions on current drive),​
install windows 10 on it,​
recover your data.​
 

rozza1

Commendable
Jan 11, 2018
4
0
1,510
0
Boot from windows 10 installation media into recovery mode and use System Restore to restore your pc to time before update.

If no restore points are available, then you can
put additional drive into the pc (or shrink one of existing partitions on current drive),​
install windows 10 on it,​
recover your data.​
by boot from windows 10 installation media do you mean booting up windows 10 from a USB?
 
Jun 29, 2019
185
19
115
5
where can I download that
You should always have that. That's the USB/CD you boot from when you first installed your PC. Or assuming it's a pre-built, you can just download it through microsoft.

If window's recovery doesn't work you can just do a clean install to have that fix.
 

ASK THE COMMUNITY

TRENDING THREADS