Windows 10 Pro BSoD/Freezing randomly: ntoskrnl.exe+2504d3

XQuantumForceX

Reputable
Nov 30, 2015
3
0
4,510
I've been having this problem for 6 months now. Every month I would have to wipe windows clean and then after a few weeks my pc would freeze randomly in a game, just browsing the web, or logging in and just not using the computer at all would just freeze. This would happen 1-2 times a day then would escalate higher and higher. Once the month comes by i would wipe and the cycle would restart. Now was the time that I would wipe my drive and install windows 10, only this time is that it started to BSoD instead of freezing, and keep in mind I just wiped/installed windows 10 10 minutes in it BSoD's. I've already checked my drive for bad sectors(took many hours to complete) and also checked the same drive on another PC using the manufacture software to check. Now i have dump logs from the BSoD's today. Please take a look at them. Thanks!

Minidump download
 
Solution
Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/DVzD.html

File: 071218-32234-01.dmp (Jul 12 2018 - 05:28:46)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 10 Min(s), and 08 Sec(s)

File: 071118-33640-01.dmp (Jul 11 2018 - 23:45:57)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 37 Min(s), and 48 Sec(s)

File: 071118-31921-01.dmp (Jul 11 2018 - 23:59:14)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: win32kbase.sys (Process: steamwebhelper)
Uptime: 0 Day(s), 0...

gardenman

Splendid
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/DVzD.html

File: 071218-32234-01.dmp (Jul 12 2018 - 05:28:46)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: AuthenticAMD (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 10 Min(s), and 08 Sec(s)

File: 071118-33640-01.dmp (Jul 11 2018 - 23:45:57)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 37 Min(s), and 48 Sec(s)

File: 071118-31921-01.dmp (Jul 11 2018 - 23:59:14)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: win32kbase.sys (Process: steamwebhelper)
Uptime: 0 Day(s), 0 Hour(s), 12 Min(s), and 14 Sec(s)

Comments:
There is 2 different types of RAM (this is OK if they are compatible). Have you tried testing your system with just 1 set of the matching RAM chips? If you decide to try that, go ahead and do a memtest86 on each individual RAM chip while you are at it (and have the case open). At least 8 passes in memtest86.

Motherboard: https://www.asus.com/us/Motherboards/M5A97_LE_R20/
You have the latest BIOS already installed.

I can't help you with this. Wait for additional replies. Good luck.
 
Solution

Colif

Win 11 Master
Moderator
WHEA = Windows Hardware error Architecture. Its an error called by the CPU but not necessarily caused by it. It can be any hardware in PC

It can be caused by over clocking, so remove that if you have one
have you cleaned inside case at all? it can be caused by heat
Can be caused by overclocking software but you don't have any

Do you have a GPU? NO drivers installed so hard to tell? what are specs of PC?

try running Prime 95 - http://www.guru3d.com/files-details/prime95-download.html

can upgrade lan drivers, that might be cause of 1 error - http://www.realtek.com.tw/Downloads/downloadsView.aspx?Conn=4&DownTypeID=3&Langid=1&Level=5&PFid=5&PNid=13
 

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