Question Windows 10 Random Shutdown Event ID 6008 & 41

Mar 19, 2021
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Hello Guys
I am using Lenovo Ideapad Z510 laptop running Windows 10.
From past few days randomly my laptop freezes for few seconds & shut down automatically. Also there is tuk sound while shut down.

In Event Viewer showing following-

Critical 19-03-2021 01:09:43 Kernel-Power 41 (63)

Error 19-03-2021 01:09:47 EventLog 6008 None


What could be the reason for auto shutdown?

 

Colif

Win 10 Master
Moderator
those are recorded after the fact. not before.
event 41 is a reaction to an unexcepted restart
event 6008 is the same. What details does it show?

i would check health of the boot drive.
what are specs of laptop? what CPU, storage etc have you got?

windows doesn't know why it restarted. it would have thrown a BSOD at you if it knew.
 
Reactions: NikhilB5
Mar 19, 2021
5
0
10
0
those are recorded after the fact. not before.
event 41 is a reaction to an unexcepted restart
event 6008 is the same. What details does it show?

i would check health of the boot drive.
what are specs of laptop? what CPU, storage etc have you got?

windows doesn't know why it restarted. it would have thrown a BSOD at you if it knew.
Boot drive health is showing Good.

Specifications-

Operating System
Windows 10 Home Single Language 64-bit

CPU
Intel Core i7 4702MQ @ 2.20GHz 78 °C
Haswell 22nm Technology

RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)

Motherboard
LENOVO VIUU4 (U3E1)

Graphics
Generic PnP Monitor (1920x1080@59Hz)
DELL P2419H (1920x1080@59Hz)
Intel HD Graphics 4600 (Lenovo)
2047MB NVIDIA GeForce GT 740M (Lenovo) 75 °C
ForceWare version: 425.31
SLI Disabled

Storage
931GB Seagate ST1000LM014-SSHD-8GB (SATA ) 47 °C
232GB Samsung SSD 850 EVO 250GB (SATA (SSD)) 51 °C

Optical Drives
No optical disk drives detected

Audio
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
 

Colif

Win 10 Master
Moderator
I recognise speccy above.

how did you check drives?
Samsung - https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
Seagate - https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

ram - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

random? any time? not just in specific applications or anything? it doesn't matter?

might want to run this - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
 
Reactions: NikhilB5
Mar 19, 2021
5
0
10
0
I recognise speccy above.

how did you check drives?
Samsung - https://www.samsung.com/semiconductor/minisite/ssd/download/tools/
Seagate - https://www.seagate.com/au/en/support/downloads/seatools/seatools-win-master/

ram - Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

random? any time? not just in specific applications or anything? it doesn't matter?

might want to run this - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool
Yes
Speccy

Samsung Magician- Good Health
SeaTools for Windows- Passed all tests.

Intel Processor Diagnostic Tool- Passed all tests.


MemTest86- Failed

Summary
Report Date2021-03-20 23:43:34
Generated byMemTest86 V9.0 Free (64-bit)
Visit MemTest86.com to Upgrade to Pro
ResultFAIL
System Information
EFI Specifications2.31
System
ManufacturerLENOVO
Product Name20287
VersionLenovo IdeaPad Z510
BIOS
VendorLENOVO
Version8DCN37WW
Release Date10/24/2013
Baseboard
ManufacturerLENOVO
Product NameVIUU4
Version31900059STD
CPU TypeIntel Core i7-4702MQ @ 2.20GHz
CPU Clock2195 MHz [Turbo: 2893.3 MHz]
# Logical Processors8
L1 Cache4 x 64K (118948 MB/s)
L2 Cache4 x 256K (34868 MB/s)
L3 Cache6144K (25297 MB/s)
Memory8108M (14440 MB/s)
Number of RAM SPDs detected2
SPD #04GB DDR3 PC3-12800
SK Hynix / HMT451S6AFR8A-PB / 378B4EEB
11-11-11-28 / 1600 MHz / 1.5V, 1.35V
SPD #14GB DDR3 PC3-12800
SK Hynix / HMT451S6AFR8A-PB / 371B4EED
11-11-11-28 / 1600 MHz / 1.5V, 1.35V
Number of RAM slots4
Number of RAM modules2
DIMM Slot #04GB DDR3 PC3-12800
Unknown / HMT451S6AFR8A-PB / 378B4EEB
1600 MHz
DIMM Slot #1Empty slot
DIMM Slot #24GB DDR3 PC3-12800
Unknown / HMT451S6AFR8A-PB / 371B4EED
1600 MHz
DIMM Slot #3Empty slot
Result summary
Test Start Time2021-03-20 19:15:35
Elapsed Time3:15:26
Memory Range Tested0x0 - 25F600000 (9718MB)
CPU Selection ModeParallel (All CPUs)
CPU Temperature Min/Max/Ave60C/99C/96C
RAM Temperature Min/Max/Ave-/-/-
# Tests Passed16/48 (33%)
Lowest Error Address0x5825E830 (1410MB)
Highest Error Address0x5A25F210 (1442MB)
Bits in Error Mask0000000000000200
Bits in Error1
Max Contiguous Errors1
CPUs in Error0, 1, 7
Test# Tests PassedErrors
Test 0 [Address test, walking ones, 1 CPU]4/4 (100%)0
Test 1 [Address test, own address, 1 CPU]4/4 (100%)0
Test 2 [Address test, own address]4/4 (100%)0
Test 3 [Moving inversions, ones & zeroes]1/4 (25%)36
Test 4 [Moving inversions, 8-bit pattern]1/4 (25%)144
Test 5 [Moving inversions, random pattern]1/4 (25%)180
Test 6 [Block move, 64-byte blocks]1/4 (25%)218
Test 7 [Moving inversions, 32-bit pattern]0/4 (0%)583
Test 8 [Random number sequence]0/4 (0%)80
Test 9 [Modulo 20, ones & zeros]0/4 (0%)10
Test 10 [Bit fade test, 2 patterns, 1 CPU]0/4 (0%)4
Test 13 [Hammer test]0/4 (0%)36
Last 10 Errors
2021-03-20 22:30:52 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 9C7BEBE7, Actual: 9C7BE9E7
2021-03-20 22:30:26 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 341A1E1E, Actual: 341A1C1E
2021-03-20 22:30:00 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: EAB4EB39, Actual: EAB4E939
2021-03-20 22:29:11 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: F3DF121B, Actual: F3DF101B
2021-03-20 22:27:12 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 7E65B626, Actual: 7E65B426
2021-03-20 22:26:04 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 92F3AF43, Actual: 92F3AD43
2021-03-20 22:25:44 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: B098030A, Actual: B098010A
2021-03-20 22:25:23 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 4EDD6F75, Actual: 4EDD6D75
2021-03-20 22:25:00 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 94E962F4, Actual: 94E960F4
2021-03-20 22:24:37 - [Data Error] Test: 13, CPU: 0, Address: 5A25E814, Expected: 97128E37, Actual: 97128C37

I don't have any prior experience of disassembling or assembling laptop.
So tested Ram as it is.
Does this means Ram is the culprit for automatic shutdown?
 

Colif

Win 10 Master
Moderator
the only error count you want in memtest is 0 so yeah, ram could be reason for the shutdowns.
You need new ram, since you ran both sticks at once its impossible to tell which is to blame but you probably want to replace both sticks anyway so that the new ones match each other. I would look at 16gb unless 8gb was enough for you.


Replacing sticks looks pretty simple
 
Reactions: NikhilB5
Mar 19, 2021
5
0
10
0
the only error count you want in memtest is 0 so yeah, ram could be reason for the shutdowns.
You need new ram, since you ran both sticks at once its impossible to tell which is to blame but you probably want to replace both sticks anyway so that the new ones match each other. I would look at 16gb unless 8gb was enough for you.


Replacing sticks looks pretty simple
So I should look for DDR3 798MHz Laptop Ram. Right?
If possible, Can you provide a link for any compatible ram for my laptop? So I will search for similar specification Ram.
 

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