Question Windows 10 Recovery Issue

[CJT1]

Hoping someone can help. I recently attempted to reset Windows 10 home edition on a refurbished Fujitsu NH751 Lifebook laptop that had the operating system pre-installed on it. My intention is to sell it so I selected the option to clear everything. During the process I received a blue Windows problem screen stating the snp2uvcW10.sys failed. After it shut's down and re-starts the same screen appears over and over. I also encounter the same problem when using Microsoft's installation media booting from the usb drive. Initial research suggests a problem with the webcam driver however with Windows not starting up and not being able to find a way to get into safe mode I can't seem to move forward. Any help or suggestions would be very welcome.

 

[shadi shtaklef]

open the laptop, remove the hard disk and put it in usb enclosure, connect it to another pc, format the hard disk in usb enclosure, put the hard disk back in pc, boot from usb and install windows

 

[CJT1]

open the laptop, remove the hard disk and put it in usb enclosure, connect it to another pc, format the hard disk in usb enclosure, put the hard disk back in pc, boot from usb and install windows

Thanks. I'll look into this option post an update of how I get on.

 

[britechguy]

You don't even need to remove it and format it.

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Important Reminder 1:

If your computer has ever had a valid, licensed copy of Windows 10 installed, even if that's been later replaced by, say, Linux, you can still do a completely clean install of Windows 10 without having to acquire a new license. Windows 10 licenses are stored electronically on Microsoft servers, and are linked to your computer's motherboard. The installer will locate that existing license if you are reinstalling Windows 10.

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Important Reminder 2:

It should go without saying, but, if you have a functioning, even poorly functioning, system that you're hoping to wipe clean to get a fresh start you should definitely do a full system image backup and a separate user data backup before following the instructions for doing a completely clean reinstallation. It also makes sense to use a utility such as Belarc Advisor to create an inventory of the software you have installed and the license keys for same so that you have a handy list when it comes time to put them on your brand new Windows 10 installation.

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You can use the Windows 10 Media Creation Tool either to create bootable USB media directly, or if you want to have a copy of the ISO file, to download that and use a separate utility to create the bootable USB media. Either way will work.



These instructions are current as of July 2, 2019. They have changed little during the life of Windows 10.



Doing a completely clean (re)installation of Windows 10 using the Media Creation Tool (MCT):



A) To create a bootable USB drive using the MCT itself:

- MS-Word Format: Completely Clean Win10 (Re)install Using MCT to Create a Bootable USB Drive



- PDF Format: Completely Clean Win10 (Re)install Using MCT to Create a Bootable USB Drive





B) To download the Windows 10 ISO file and use Rufus to create the bootable USB

- MS-Word Format: Completely Clean Win10 (Re)install Using MCT to Download Win10 ISO File



- PDF Format: Completely Clean Win10 (Re)install Using MCT to Download Win10 ISO File


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After doing that completely clean install then download and install CCleaner, or BleachBit, or any utility that has a drive wiper for free space and run that on the free space on the machine to scramble any data left after the quick format (which does not delete data, it just marks blocks as available for reuse).

 

[CJT1]

You don't even need to remove it and format it.

---------------------------------------------------
Important Reminder 1:

If your computer has ever had a valid, licensed copy of Windows 10 installed, even if that's been later replaced by, say, Linux, you can still do a completely clean install of Windows 10 without having to acquire a new license. Windows 10 licenses are stored electronically on Microsoft servers, and are linked to your computer's motherboard. The installer will locate that existing license if you are reinstalling Windows 10.

____



Important Reminder 2:

It should go without saying, but, if you have a functioning, even poorly functioning, system that you're hoping to wipe clean to get a fresh start you should definitely do a full system image backup and a separate user data backup before following the instructions for doing a completely clean reinstallation. It also makes sense to use a utility such as Belarc Advisor to create an inventory of the software you have installed and the license keys for same so that you have a handy list when it comes time to put them on your brand new Windows 10 installation.

____





You can use the Windows 10 Media Creation Tool either to create bootable USB media directly, or if you want to have a copy of the ISO file, to download that and use a separate utility to create the bootable USB media. Either way will work.



These instructions are current as of July 2, 2019. They have changed little during the life of Windows 10.



Doing a completely clean (re)installation of Windows 10 using the Media Creation Tool (MCT):



A) To create a bootable USB drive using the MCT itself:

- MS-Word Format: Completely Clean Win10 (Re)install Using MCT to Create a Bootable USB Drive



- PDF Format: Completely Clean Win10 (Re)install Using MCT to Create a Bootable USB Drive





B) To download the Windows 10 ISO file and use Rufus to create the bootable USB

- MS-Word Format: Completely Clean Win10 (Re)install Using MCT to Download Win10 ISO File



- PDF Format: Completely Clean Win10 (Re)install Using MCT to Download Win10 ISO File


---------------------------------------------------

After doing that completely clean install then download and install CCleaner, or BleachBit, or any utility that has a drive wiper for free space and run that on the free space on the machine to scramble any data left after the quick format (which does not delete data, it just marks blocks as available for reuse).

Many thanks for your detailed and helpful response. Much appreciated. After going back to the bios again I realised I made a basic error by not finalising the change in order to allow a boot from the usb. Having corrected this Windows 10 has now loaded as expected and a fresh copy is up and running. All sorted. Thanks again.