So I recently built a computer for a friend of mine in Canada and everything seemed to be fine, had some hiccups but it looked like things had finally started to work for it.
Then it gave a black screen and a boot looping error. I tried to help her diagnose it but I live in the U.S. and can only give so much help without physically being there. Tried to reset the PC and repair windows 10 by uninstalling every file related to it, to try and wipe it and restart(didn't have anything worth keeping since it was brand new).
Tried fiddling in BIOS but I don't exactly know where the option is to reset it or wipe it to a fresh and clean install of Windows 10 64 bit. Basically start all over from scratch. If left alone it'll show the windows boot screen but then give an error, then a black screen and keep boot looping no matter what you do. All you can do is go into the BIOS. All the hardware inside shows up as it working though.
The motherboard: https://www.asus.com/us/Motherboards/Z170-A/
The manual for it(maybe I'm blind and am missing something here. I don't know where the option is to reset it and wipe the computer to be completely fresh): http://dlcdnet.asus.com/pub/ASUS/mb/LGA1151/Z170-A/E10611_Z170-A_UM_V2_WEB.pdf
I'm better at hardware installation and replacement than data recovery(or in this case, getting windows to actually boot and let her play games and stuff on it) so this is still kind of new to me, especially windows 10 related things. I'm more familiar with 7.
Edit: She has all the CDs that came with everything as well. and when I had shipped it out to her, everything was working fine. I'm not sure if there was any damage incurred while shipping(could be, I don't know for sure) but it was working perfectly fine earlier today up until Skyrim crashed on her with a black screen and hard restart and then it started to boot loop, then go into windows 10 repair(tried repairing but nothing). Tried multiple times, nothing. Tried to uninstall and repair by removing all files for a fresh install, boot loop error. The *only* thing that works on that computer now is BIOS.
Any help would be extremely appreciated.
Then it gave a black screen and a boot looping error. I tried to help her diagnose it but I live in the U.S. and can only give so much help without physically being there. Tried to reset the PC and repair windows 10 by uninstalling every file related to it, to try and wipe it and restart(didn't have anything worth keeping since it was brand new).
Tried fiddling in BIOS but I don't exactly know where the option is to reset it or wipe it to a fresh and clean install of Windows 10 64 bit. Basically start all over from scratch. If left alone it'll show the windows boot screen but then give an error, then a black screen and keep boot looping no matter what you do. All you can do is go into the BIOS. All the hardware inside shows up as it working though.
The motherboard: https://www.asus.com/us/Motherboards/Z170-A/
The manual for it(maybe I'm blind and am missing something here. I don't know where the option is to reset it and wipe the computer to be completely fresh): http://dlcdnet.asus.com/pub/ASUS/mb/LGA1151/Z170-A/E10611_Z170-A_UM_V2_WEB.pdf
I'm better at hardware installation and replacement than data recovery(or in this case, getting windows to actually boot and let her play games and stuff on it) so this is still kind of new to me, especially windows 10 related things. I'm more familiar with 7.
Edit: She has all the CDs that came with everything as well. and when I had shipped it out to her, everything was working fine. I'm not sure if there was any damage incurred while shipping(could be, I don't know for sure) but it was working perfectly fine earlier today up until Skyrim crashed on her with a black screen and hard restart and then it started to boot loop, then go into windows 10 repair(tried repairing but nothing). Tried multiple times, nothing. Tried to uninstall and repair by removing all files for a fresh install, boot loop error. The *only* thing that works on that computer now is BIOS.
Any help would be extremely appreciated.