Windows 10 Saga
On August 20th I attempted to download and install windows 10. I didn't have any success so I contacted the Microsoft Support for help.
A tech support guy checked my pc signed in etc then attempted to download and install win 10. He then signed out told me to do a shut down and try again. This didn't work came up with same problem.
Contacted support again but couldn't get the same tech person. Another etch person did the same thing signed into my pc etc and tried to install win 10 at least 3 times, but it didnt work.
I was then told for help I would have to pay $120 for dedicated tech support, which I agreed to as this problem was beyond my capabilities. Tech support person then passed me onto another department. When this didn't work I asked for the $120 to be cancelled as I wasn't getting what I needed. The tech person transferred the amount and the problem over to the Assurance Department. They couldn't cancel the amount or do a credit either. I was told to contact Complaints. I asked that all the records and chat conversations be passed on as well, but I was told they cant do that either, I needed to contact them myself and refer to the problem report SRX1301284831ID that contained all the tech support peoples notes etc. I gave up in the end and just signed out after giving them a blast about poor service and the fact that Microsoft cant pass emails from one department to another.
Given this was a Friday night, on the weekend I went to use my credit card to pay for a meal at a restaurant. My card was refused. Contacted my bank on Monday and was told I Microsoft tried to bill me for the amount of $68000, which the bank refused. My bank said they would follow up with Microsoft and in the mean times I would have to wait for a new credit card to be issued. It took 4 days for the bank to reissue a new card.
Since then I have had an invoice (AU20150919-XKS9AAAAAA1EwPA) and package from Microsoft Singapore which contained Windows 10 and asking for the payment of $179.
I have since received a survey from Microsoft to complete re my contact with Tech support. At the end of the survey I gave details etc as above and told them I won't be paying any invoices etc. Also reminded them that Windows 10 is FREE.
I have since tried to download Windows 10 again and now it tells me my PC isn't compatible. Why didn't the Tech support know this when they attempted to install Windows 10. I certainly didn't come up with this message when I tried and 2 tech support people tried.
PC specs –
Intel I5 750 cpu
Gigabyte Motherboard P55-UD4P
8GB memory
Samsung SSD 840
WD 500gb hard disk
Windows 7 home
GTX 260 GPU
I hope this event might help others. Microsoft continues to handball the problem from 1 department to another. Latest email said they cant email to the Complaints department, I suggested the print the details and pop in the internal mail.
On August 20th I attempted to download and install windows 10. I didn't have any success so I contacted the Microsoft Support for help.
A tech support guy checked my pc signed in etc then attempted to download and install win 10. He then signed out told me to do a shut down and try again. This didn't work came up with same problem.
Contacted support again but couldn't get the same tech person. Another etch person did the same thing signed into my pc etc and tried to install win 10 at least 3 times, but it didnt work.
I was then told for help I would have to pay $120 for dedicated tech support, which I agreed to as this problem was beyond my capabilities. Tech support person then passed me onto another department. When this didn't work I asked for the $120 to be cancelled as I wasn't getting what I needed. The tech person transferred the amount and the problem over to the Assurance Department. They couldn't cancel the amount or do a credit either. I was told to contact Complaints. I asked that all the records and chat conversations be passed on as well, but I was told they cant do that either, I needed to contact them myself and refer to the problem report SRX1301284831ID that contained all the tech support peoples notes etc. I gave up in the end and just signed out after giving them a blast about poor service and the fact that Microsoft cant pass emails from one department to another.
Given this was a Friday night, on the weekend I went to use my credit card to pay for a meal at a restaurant. My card was refused. Contacted my bank on Monday and was told I Microsoft tried to bill me for the amount of $68000, which the bank refused. My bank said they would follow up with Microsoft and in the mean times I would have to wait for a new credit card to be issued. It took 4 days for the bank to reissue a new card.
Since then I have had an invoice (AU20150919-XKS9AAAAAA1EwPA) and package from Microsoft Singapore which contained Windows 10 and asking for the payment of $179.
I have since received a survey from Microsoft to complete re my contact with Tech support. At the end of the survey I gave details etc as above and told them I won't be paying any invoices etc. Also reminded them that Windows 10 is FREE.
I have since tried to download Windows 10 again and now it tells me my PC isn't compatible. Why didn't the Tech support know this when they attempted to install Windows 10. I certainly didn't come up with this message when I tried and 2 tech support people tried.
PC specs –
Intel I5 750 cpu
Gigabyte Motherboard P55-UD4P
8GB memory
Samsung SSD 840
WD 500gb hard disk
Windows 7 home
GTX 260 GPU
I hope this event might help others. Microsoft continues to handball the problem from 1 department to another. Latest email said they cant email to the Complaints department, I suggested the print the details and pop in the internal mail.
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