Question windows 10 stuck on 1904

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cyberfall

Oct 5, 2023
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my kids computer has been stuck on build 1904. i finally got it past one spot it been sticking at due to the bios drive mode was on ide mode now it on the ahci mode i think it called.. it now say 100% but on reboot it crash. i used a microsoft program called setupdiag.exe maybe someone can help me figure out where it screw up. if there any site that i can post the log file it made or need me to post some section from it please let me know

thanks for any help

SetupDiag: processing rule: FindAbruptDownlevelFailure.
.....
Error: SetupDiag reports abrupt down-level failure.
Last Operation: Gather data, scope: EVERYTHING
Error: 0x8007001F - 0x60016
LogEntry: 2023-10-05 21:18:09, Error SP Operation failed: Gather data, scope: EVERYTHING. Error: 0x8007001F[gle=0x000000b7]

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

SetupDiag found 1 matching issue.

SetupDiag results were logged to: C:\Users\cyber\Desktop\SetupDiagResults.log
Logs ZipFile created at: C:\Users\cyber\Desktop\Logs_4.zip
 
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have you tried this?

download the Windows 10 media creation tool and use it to make a win 10 installer on USB (possibly make it on a PC that doesn't have update problems)

once you have USB, put it in PC that won't update, while windows is running
open file explorer and navigate to the USB
run setup.exe and agree to upgrade current install
PC should restart and install 22H2.

Answer here could help with error - https://learn.microsoft.com/en-us/answers/questions/115910/how-to-fix-0x8007001f-on-windows-10
 
Last edited:
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Colif said:
have you tried this?

download the Windows 10 media creation tool and use it to make a win 10 installer on USB (possibly make it on a PC that doesn't have update problems)

once you have USB, put it in PC that won't update, while windows is running
open file explorer and navigate to the USB
run setup.exe and agree to upgrade current install
PC should restart and install 22H2.

Answer here could help with error - https://learn.microsoft.com/en-us/answers/questions/115910/how-to-fix-0x8007001f-on-windows-10
Click to expand...
Not from when I made the bios change I havent. Before when it was in ide mode it would restart then about 40 or 60 % done it would crash. Just wish these error codes was more useful of tell why it failed not just stupid stuff.
 
Upvote 0 Downvote
Colif said:
have you tried this?

download the Windows 10 media creation tool and use it to make a win 10 installer on USB (possibly make it on a PC that doesn't have update problems)

once you have USB, put it in PC that won't update, while windows is running
open file explorer and navigate to the USB
run setup.exe and agree to upgrade current install
PC should restart and install 22H2.

Answer here could help with error - https://learn.microsoft.com/en-us/answers/questions/115910/how-to-fix-0x8007001f-on-windows-10
Click to expand...
IMG-20231006-151800956.jpg


this is the results from setupdiag.exe

Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.7.0.0
System Information:
Machine Name = DESKTOP-H02L8G5
Manufacturer = powerspec
Model = B631
HostOSArchitecture = x64
FirmwareType = PCAT
BiosReleaseDate = 20110406000000.000000+000
BiosVendor = BIOS Date: 04/06/11 11:32:21 Ver: 04.06.04
BiosVersion = P06
HostOSVersion = 10.0.18363
HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
TargetOSBuildString = 10.0.19041.3448 (vb_release_svc_prod1.230830-0953)
HostOSLanguageId = 1033
HostOSEdition = Professional
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 9/30/2023 1:10:55 AM
UpgradeEndTime = 10/4/2023 3:51:08 PM
UpgradeElapsedTime = 4.14:40:13
CV = PytjhO4Q1Eu8nSao
ReportId = 88D620E0-F66F-489F-8B8B-B41279F8684E


Error: SetupDiag reports abrupt down-level failure.
Last Operation: Gather data, scope: EVERYTHING
Error: 0xC190012F - 0x60000
LogEntry: 2023-10-04 15:50:37, Error MOUPG CSetupManager::OpenOrCreateFinalizeTask(4332): Result = 0xC190012F

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Finalize
Phase Started: 10/3/2023 3:46:51 PM
Phase Ended: 1/1/0001 12:00:00 AM
Phase Time Delta: 00:00:00
Completed Successfully? False


Last Setup Operation:
Operation Name: Gather data, scope: EVERYTHING
Operation Started: 10/3/2023 3:47:56 PM
Operation Ended: 1/1/0001 12:00:00 AM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False


Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.7.0.0
System Information:
Machine Name = DESKTOP-H02L8G5
Manufacturer = powerspec
Model = B631
HostOSArchitecture = x64
FirmwareType = PCAT
BiosReleaseDate = 20110406000000.000000+000
BiosVendor = BIOS Date: 04/06/11 11:32:21 Ver: 04.06.04
BiosVersion = P06
HostOSVersion = 10.0.18363
HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
TargetOSBuildString = 10.0.19041.3448 (vb_release_svc_prod1.230830-0953)
HostOSLanguageId = 1033
HostOSEdition = Professional
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 9/30/2023 1:10:55 AM
UpgradeEndTime = 10/4/2023 3:51:08 PM
UpgradeElapsedTime = 4.14:40:13
CV = PytjhO4Q1Eu8nSao
ReportId = 88D620E0-F66F-489F-8B8B-B41279F8684E


Error: SetupDiag reports abrupt down-level failure.
Last Operation: Gather data, scope: EVERYTHING
Error: 0xC190012F - 0x60000
LogEntry: 2023-10-04 15:50:37, Error MOUPG CSetupManager::OpenOrCreateFinalizeTask(4332): Result = 0xC190012F

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Finalize
Phase Started: 10/3/2023 3:46:51 PM
Phase Ended: 1/1/0001 12:00:00 AM
Phase Time Delta: 00:00:00
Completed Successfully? False


Last Setup Operation:
Operation Name: Gather data, scope: EVERYTHING
Operation Started: 10/3/2023 3:47:56 PM
Operation Ended: 1/1/0001 12:00:00 AM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False


SetupDiag was unable to match to any known failure signatures.
SetupDiag version: 1.7.0.0
System Information:
Machine Name = DESKTOP-H02L8G5
Manufacturer = powerspec
Model = B631
HostOSArchitecture = x64
FirmwareType = PCAT
BiosReleaseDate = 20110406000000.000000+000
BiosVendor = BIOS Date: 04/06/11 11:32:21 Ver: 04.06.04
BiosVersion = P06
HostOSVersion = 10.0.18363
HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
TargetOSBuildString = 10.0.19041.3448 (vb_release_svc_prod1.230830-0953)
HostOSLanguageId = 1033
HostOSEdition = Professional
RegisteredAV =
FilterDrivers =
UpgradeStartTime = 10/5/2023 7:06:41 AM
UpgradeEndTime = 10/5/2023 7:10:24 AM
UpgradeElapsedTime = 00:03:43
CV = PytjhO4Q1Eu8nSao
ReportId = 88D620E0-F66F-489F-8B8B-B41279F8684E


Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.7.0.0
System Information:
Machine Name = DESKTOP-H02L8G5
Manufacturer = powerspec
Model = B631
HostOSArchitecture = x64
FirmwareType = PCAT
BiosReleaseDate = 20110406000000.000000+000
BiosVendor = BIOS Date: 04/06/11 11:32:21 Ver: 04.06.04
BiosVersion = P06
HostOSVersion = 10.0.18363
HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
TargetOSBuildString = 10.0.19041.3448 (vb_release_svc_prod1.230830-0953)
HostOSLanguageId = 1033
HostOSEdition = Professional
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 10/5/2023 9:38:00 AM
UpgradeEndTime = 10/5/2023 2:54:09 PM
UpgradeElapsedTime = 05:16:09
CV = PytjhO4Q1Eu8nSao
ReportId = 88D620E0-F66F-489F-8B8B-B41279F8684E


Error: SetupDiag reports abrupt down-level failure.
Last Operation: Gather data, scope: EVERYTHING
Error: 0x8007001F - 0x60016
LogEntry: 2023-10-05 14:53:24, Error SP Operation failed: Gather data, scope: EVERYTHING. Error: 0x8007001F[gle=0x000000b7]

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Finalize
Phase Started: 10/5/2023 2:50:14 PM
Phase Ended: 1/1/0001 12:00:00 AM
Phase Time Delta: 00:00:00
Completed Successfully? False


Last Setup Operation:
Operation Name: Gather data, scope: EVERYTHING
Operation Started: 10/5/2023 2:50:53 PM
Operation Ended: 1/1/0001 12:00:00 AM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False


Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.7.0.0
System Information:
Machine Name = DESKTOP-H02L8G5
Manufacturer = powerspec
Model = B631
HostOSArchitecture = x64
FirmwareType = PCAT
BiosReleaseDate = 20110406000000.000000+000
BiosVendor = BIOS Date: 04/06/11 11:32:21 Ver: 04.06.04
BiosVersion = P06
HostOSVersion = 10.0.18363
HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
TargetOSBuildString = 10.0.19041.3448 (vb_release_svc_prod1.230830-0953)
HostOSLanguageId = 1033
HostOSEdition = Professional
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 10/5/2023 3:56:32 PM
UpgradeEndTime = 10/5/2023 9:19:01 PM
UpgradeElapsedTime = 05:22:29
CV = PytjhO4Q1Eu8nSao
ReportId = 88D620E0-F66F-489F-8B8B-B41279F8684E


Error: SetupDiag reports abrupt down-level failure.
Last Operation: Gather data, scope: EVERYTHING
Error: 0x8007001F - 0x60016
LogEntry: 2023-10-05 21:18:09, Error SP Operation failed: Gather data, scope: EVERYTHING. Error: 0x8007001F[gle=0x000000b7]

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Finalize
Phase Started: 10/5/2023 9:15:28 PM
Phase Ended: 1/1/0001 12:00:00 AM
Phase Time Delta: 00:00:00
Completed Successfully? False


Last Setup Operation:
Operation Name: Gather data, scope: EVERYTHING
Operation Started: 10/5/2023 9:15:53 PM
Operation Ended: 1/1/0001 12:00:00 AM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False


Matching Profile found: DebugSetupMemoryDump - C7C63D8A-C5F6-4255-8031-74597773C3C6
SetupDiag version: 1.7.0.0
System Information:
Machine Name = DESKTOP-H02L8G5
Manufacturer = powerspec
Model = B631
HostOSArchitecture = x64
FirmwareType = PCAT
BiosReleaseDate = 20110406000000.000000+000
BiosVendor = BIOS Date: 04/06/11 11:32:21 Ver: 04.06.04
BiosVersion = P06
HostOSVersion = 10.0.18363
HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
TargetOSBuildString = 10.0.19041.2780 (vb_release_svc_prod2.230213-1721)
HostOSLanguageId = 1033
HostOSEdition = Professional
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 10/6/2023 9:09:27 AM
UpgradeEndTime = 10/6/2023 2:33:47 PM
UpgradeElapsedTime = 05:24:20
RollbackStartTime = 10/6/2023 2:36:07 PM
RollbackEndTime = 10/6/2023 3:13:18 PM
RollbackElapsedTime = 00:37:11
CV = 1yvXJh+JEkaKmsL1
ReportId = dc313f30-6842-4515-ade5-75b77c9f1b8c

DebugSetupMemoryDump
Found qualifying memory dump during setup, but the debugger binaries were not found. Either examine the memory dump here: C:\$WINDOWS.~BT\Sources\Rollback\setupmem.dmp or install the debugger tools from here: https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/ to determine the failure.

Last Setup Phase:
Phase Name: Pre OOBE Boot
Phase Started: 10/6/2023 2:21:49 PM
Phase Ended: 1/1/0001 12:00:00 AM
Phase Time Delta: 00:00:00
Completed Successfully? False


Last Setup Operation:
Operation Name: OOBE boot apply
Operation Started: 10/6/2023 2:21:53 PM
Operation Ended: 1/1/0001 12:00:00 AM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False
 
Last edited:
Upvote 0 Downvote
We would like to see the Installation log to check what caused the update to fail/stuck/rollback.

Share Setuperr.log and Setupact.log named files from
C:\$Windows.~BT\Sources\Rollback\

and

C:\$Windows.~BT\Sources\Panther
You can open the folder by typing the path in Run or showing hidden files and viewing through explorer.

Use Onedrive/Google Drive/Mediafire to share the files and drop the links in the next reply.
Click to expand...

can you do that?

what are specs of the PC?

cyberfall said:
Matching Profile found: FindAbruptDownlevelFailure
Click to expand...
cyberfall said:
Logs ZipFile created at: C:\Users\cyber\Desktop\Logs_4.zip
Click to expand...

do you have two users on PC? I would probably need to see these logs to be sure this link below applies - can you upload to a file sharing website and show link here?

it does appear to be an error mostly associated with upgrading from 1903.

Would it be too much to try a clean install? It would perhaps save time

How To - Windows 10 clean install tutorial

If you are looking for the Windows 11 Clean install tutorial, you can find that here: Windows 11 Clean install tutorial (Click here) Otherwise, welcome to the Windows 10 Clean install tutorial This tutorial is intended to help you, step by step, to perform a clean install of Windows...
forums.tomshardware.com forums.tomshardware.com
 
Upvote 0 Downvote
Colif said:
have you tried this?

download the Windows 10 media creation tool and use it to make a win 10 installer on USB (possibly make it on a PC that doesn't have update problems)

once you have USB, put it in PC that won't update, while windows is running
open file explorer and navigate to the USB
run setup.exe and agree to upgrade current install
PC should restart and install 22H2.

Answer here could help with error - https://learn.microsoft.com/en-us/answers/questions/115910/how-to-fix-0x8007001f-on-windows-10
Click to expand...

Colif said:
can you do that?

what are specs of the PC?




do you have two users on PC? I would probably need to see these logs to be sure this link below applies - can you upload to a file sharing website and show link here?

it does appear to be an error mostly associated with upgrading from 1903.

Would it be too much to try a clean install? It would perhaps save time

How To - Windows 10 clean install tutorial

If you are looking for the Windows 11 Clean install tutorial, you can find that here: Windows 11 Clean install tutorial (Click here) Otherwise, welcome to the Windows 10 Clean install tutorial This tutorial is intended to help you, step by step, to perform a clean install of Windows...
forums.tomshardware.com forums.tomshardware.com
Click to expand...
here are the log files. as for clean install not something i can do as i do not have a way to back up the drive in case they needed something before it wipes the drive. i did buy a ssd drive for them to store there games downloads to. originally was going to install windows 11 or new build of 10 but even those crashed that before i change the drive mode from ide to ahci. so iam not sure what to do. windows 11 took but started to randomly crash or freeze up.

the computer is a intel i5-2400 with 8 gig of ram. 1050 ti nvidia gpu. i have tpm turn on and virtual setting in bios on. the suggestion of the kernal protect whatever is turn off already. so that dont help. there no anti virus on this machine other then default windows defender.


www.mediafire.com

errorlogs

MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.
www.mediafire.com
 
Upvote 0 Downvote
Colif said:
have you tried this?

download the Windows 10 media creation tool and use it to make a win 10 installer on USB (possibly make it on a PC that doesn't have update problems)

once you have USB, put it in PC that won't update, while windows is running
open file explorer and navigate to the USB
run setup.exe and agree to upgrade current install
PC should restart and install 22H2.

Answer here could help with error - https://learn.microsoft.com/en-us/answers/questions/115910/how-to-fix-0x8007001f-on-windows-10
Click to expand...

USAFRet said:
You need to fix THAT problem before doing anything else.

Unless, of course, the personal data on that drive means nothing to you.
Click to expand...
Well seen windows keep force the it to try to update it a gamble there as it is. Would like to make it get past this so it will stop try to. Also most of there games are now say need the newer version
 
Upvote 0 Downvote
cyberfall said:
Well seen windows keep force the it to try to update it a gamble there as it is. Would like to make it get past this so it will stop try to. Also most of there games are now say need the newer version
Click to expand...
Your options right now are 1.
A full wipe and reinstall of the OS, and whatever else you need.

If you need to get some personal data off to somewhere else first, then you need to do that.
 
Upvote 0 Downvote
First error in log is:
ERROR,GetAppInventory,102,Inventory already running: [0x800700aa]
Click to expand...

Have you run this?

right click start button

choose powershell (admin)

copy/paste this command into window:

Repair-WindowsImage -Online -RestoreHealth

and press enter

Then type SFC /scannow

and press enter

Restart PC if SFC fixes any files as some fixes require a restart to be implemented

First command repairs the files SFC uses to clean files, and SFC fixes system files

SFC = System File Checker. First command runs DISM - https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/what-is-dism?view=windows-11


SP Error WRITE, 0x0000065E while gathering/applying object: State, Microsoft-Windows-SQMApi[@version="10.0.18362.1" and @arch="amd64" and @culture="neutral" and @context="perUser"]/settings. Will return 2[gle=0x00000012]
Click to expand...

Follow these suggestions to resolve the Windows Update Error 0x0000065e:
  1. Check Drive Encryption
  2. Run Windows Update Troubleshooter
  3. Perform Clean Install or Refresh PC
Click to expand...
www.thewindowsclub.com

Windows Upgrade Error Write 0x0000065e while gathering/applying Object

If you receive Windows Upgrade Error while 0x0000065e When Gathering/Applying Object error, then here is the working fix for it.
www.thewindowsclub.com www.thewindowsclub.com
 
Upvote 0 Downvote
Colif said:
First error in log is:


Have you run this?

right click start button

choose powershell (admin)

copy/paste this command into window:

Repair-WindowsImage -Online -RestoreHealth

and press enter

Then type SFC /scannow

and press enter

Restart PC if SFC fixes any files as some fixes require a restart to be implemented

First command repairs the files SFC uses to clean files, and SFC fixes system files

SFC = System File Checker. First command runs DISM - https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/what-is-dism?view=windows-11





www.thewindowsclub.com

Windows Upgrade Error Write 0x0000065e while gathering/applying Object

If you receive Windows Upgrade Error while 0x0000065e When Gathering/Applying Object error, then here is the working fix for it.
www.thewindowsclub.com www.thewindowsclub.com
Click to expand...
I'll give it a shot again. Try it in the past maybe it might be nice this time
 
Upvote 0 Downvote
cyberfall said:
I'll give it a shot again. Try it in the past maybe it might be nice this time
Click to expand...
Ok I did the sfc, dism and the other one suggested an no luck. I know one of the accounts won't let me password protect it not sure if this could cause problems an how to fix a profile with out deleting it just in case any of her online accounts she don't have password remember or whatever
 
Upvote 0 Downvote
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